Annette Bingham
Batehaven,NSW
Summary
Dynamic payroll and workforce coordinator with IRT Group, skilled in optimizing staffing levels and enhancing employee engagement. Proven ability to reduce processing errors and improve service quality through effective training and compassionate care. Expertise in payroll software and a commitment to fostering a collaborative work environment.
Overview
2026
2026
years of professional experience
Work History
Payroll Clerk
IRT Group
Batemans Bay, NSW
04.2022 - Current
- Processed employee timecards to ensure accurate payroll calculations.
- Assisted in maintaining payroll records and documentation for compliance.
- Supported payroll system updates and data entry tasks to enhance efficiency.
- Collaborated with team members to resolve discrepancies in payroll processing.
- Learned payroll software functionalities to streamline routine operations.
- Provided administrative support in preparation of payroll reports for management review.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
- Managed garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
- Provided support during financial audits by preparing relevant documentation related to payroll transactions.
- Reduced payroll processing errors, conducting detailed checks before final submission.
Workforce Co-ordinator
IRT Group
Batemans Bay, NSW
03.2019 - 04.2022
- Coordinated scheduling and communications for workforce assignments, ensuring optimal staffing levels.
- Implemented training programs to enhance employee skills and improve overall team performance.
- Analyzed workforce data to identify trends, recommending actionable improvements for efficiency.
- Developed onboarding procedures to streamline integration of new hires into operational workflows.
- Facilitated regular team meetings to discuss project updates, address concerns, and foster collaboration.
- Managed employee records and compliance documentation, ensuring adherence to regulatory standards.
- Optimized resource allocation through effective forecasting and planning techniques based on business needs.
- Collaborated with management to design strategic initiatives aimed at enhancing workforce productivity and engagement.
- Prepared and maintained reports, dashboards, and monthly packages.
- Managed real-time inbound call traffic across multiple contact center locations.
- Reduced employee turnover rate by fostering an inclusive work environment and addressing staff concerns promptly.
- Collaborated with HR department to ensure compliance with labor laws, company policies, and industry regulations.
- Evaluated staffing needs across departments, implementing strategic recruitment initiatives to attract top talent.
- Analyzed workforce data to identify trends and inform management decisions related to staffing levels, compensation adjustments, and promotions.
- Worked with management to develop strategic and tactical plans to meet different requirements.
Customer Care Team Leader
IRT Group
Batemans Bay, NSW
01.2011 - 03.2019
- Led customer care team to enhance service quality and improve customer satisfaction ratings.
- Developed training programs for new hires, fostering skill development and operational efficiency.
- Implemented process improvements that reduced response times and increased issue resolution rates.
- Analyzed customer feedback to identify trends, driving strategic decisions for service enhancements.
- Coordinated cross-functional collaboration to address complex customer issues effectively and promptly.
- Mentored junior team members, promoting a culture of continuous learning and professional growth.
- Established best practices for handling escalated inquiries, ensuring consistent service delivery across channels.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Maintained a positive work environment by fostering open communication and promoting teamwork among staff members.
- Identified potential process improvements through data analysis, leading to increased team efficiency and better use of resources.
- Established clear expectations for staff behavior by creating an environment that emphasized accountability, integrity, and respect in all interactions both internally and externally.
- Delivered exceptional coaching and mentoring to team members, resulting in enhanced skillsets and career growth opportunities.
- Supervised scheduling processes for efficient shift coverage while minimizing overtime costs.
- Collaborated with management to develop strategies for increasing customer retention rates.
Aged Care Worker
Catholic Health
Batemans Bay, NSW
2009 - 2011
- Provided compassionate care to elderly clients, ensuring dignity and respect in daily activities.
- Assisted with medication management, promoting adherence to prescribed treatment plans.
- Coordinated recreational activities, enhancing social engagement and emotional well-being of residents.
- Monitored and documented vital signs, contributing to accurate health assessments and interventions.
- Trained new staff on best practices for elder care, fostering a collaborative work environment.
- Implemented safety protocols, reducing incidents and promoting a secure living space for residents.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
Education
Cert IV in Frontline Management
Irt College
Wollongong, NSW11.2014
Cert IV in Aged Care
Adult Education
Batemans Bay, NSW10.2011
Cert III in Aged Care
Adult Education
Batemans Bay, NSW04.2009
Child Psychology -
International Correspondence School
Australia01.1996
Skills
- Toileting support
- Personal hygiene assistance
- Dementia care
- Feeding assistance
- Mobility assistance
- Compassionate care
- Transfer techniques
- Palliative care
- Bathing assistance
- Pressure area care
- Oral hygiene maintenance
- Data entry
- Payroll processing
- Payroll discrepancies
- Payroll policies
- Payroll inquiries
- Recording data
- Reviewing data
- Payroll deductions
- Scheduling and rostering
Timeline
Payroll Clerk
IRT Group
04.2022 - Current
Workforce Co-ordinator
IRT Group
03.2019 - 04.2022
Customer Care Team Leader
IRT Group
01.2011 - 03.2019
Aged Care Worker
Catholic Health
2009 - 2011
Cert IV in Frontline Management
Irt College
Cert IV in Aged Care
Adult Education
Cert III in Aged Care
Adult Education
Child Psychology -
International Correspondence School