Annette Blackmore
Pinjarra,WA
Summary
Adept at driving business growth and enhancing operational efficiency, my tenure at Compass Group showcases a proven track record in operations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisory position. Ready to help team achieve company goals.
Overview
43
43
years of professional experience
Work History
Small Business Owner
Purely You Boutique
2019.01 - 2024.06
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
JCC Cook & Kitchen Administrator
Compass Group UK & Ireland
2017.09 - 2018.11
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Mobilization Catering Coordinator
Compass Group SA
2014.08 - 2014.11
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
- Ensured seamless execution of events with diligent planning and attention to detail.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
Catering Development Manager
House With No Steps
2010.04 - 2012.04
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
- Supervised team duties related to decision support and business intelligence for business users.
- Monitored product pricing and legal requirements.
- Increased team efficiency by implementing agile development practices, resulting in faster delivery times for new product features.
- Coached junior developers, guiding their professional growth and enhancing overall skillset of development team.
- Coordinated and prioritized required training courses for 10+ employees.
Customer Service & Production Coordinator (CPU)
Compass Group Chile
2009.04 - 2010.04
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
- Created and maintained detailed reports and schedules of all production tasks.
- Ensured timely delivery of projects by closely monitoring schedules and milestones.
- Managed daily operations on the production floor, maintaining a safe and organized workspace.
- Oversaw quality control procedures throughout the production process to ensure consistent product outputs.
- Coordinated logistics for product delivery, ensuring timely and cost-effective transportation.
Customer Service & Sales Packaging Divison
House With No Steps
2007.02 - 2009.04
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
- Contributed to positive team atmosphere by actively supporting colleagues during peak times or absences.
- Sourced New Leads for the Sales Team.
- Reporting Site Work Flow & Income to Weekly Management Meetings.
Kitchen Operations Manager
Compass Group
2006.11 - 2007.01
- Oversaw daily operations including order placement, staff management, and quality control procedures for a smooth-running kitchen environment.
- Successfully managed high-volume kitchen operations during peak hours, ensuring timely delivery of dishes without compromising presentation or taste.
- Ensured a safe working environment by enforcing strict adherence to health and safety guidelines.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Administrative Coordinator
House With No Steps
2004.08 - 2006.10
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Collated evidence for "Case base funding" for the Government.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
Production & Logistics Coordinator
Compass Group
2000.05 - 2004.08
- PA to Exec Chef for Sydney Olympics
- Helped implement Menu Selection with Olympic Board
- Updated and maintained databases to track shipments and inventory.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
- Monitored and adjusted inventory levels according to demand.
Kitchen Administrator & Cook
Compass Group UK & Ireland
1981.03 - 2000.04
- Participated in weekly meetings with other managers to address operational issues or areas needing improvement proactively.
- Oversaw daily kitchen operations including opening/closing duties, assigning roles within stations according to skill levels and workload demand.
- Adhered to food safety regulations by conducting routine equipment maintenance and ensuring proper sanitation practices are consistently followed.
- Assisted in maintaining required documentation such as temperature logs, allergen information sheets, and equipment maintenance records.
- Supported chef in recipe testing and development, incorporating innovative techniques for impressive culinary presentations.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Education
Cheltenham Bournside School
UK1979
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
Timeline
Small Business Owner
Purely You Boutique
2019.01 - 2024.06
JCC Cook & Kitchen Administrator
Compass Group UK & Ireland
2017.09 - 2018.11
Mobilization Catering Coordinator
Compass Group SA
2014.08 - 2014.11
Catering Development Manager
House With No Steps
2010.04 - 2012.04
Customer Service & Production Coordinator (CPU)
Compass Group Chile
2009.04 - 2010.04
Customer Service & Sales Packaging Divison
House With No Steps
2007.02 - 2009.04
Kitchen Operations Manager
Compass Group
2006.11 - 2007.01
Administrative Coordinator
House With No Steps
2004.08 - 2006.10
Production & Logistics Coordinator
Compass Group
2000.05 - 2004.08
Kitchen Administrator & Cook
Compass Group UK & Ireland
1981.03 - 2000.04
Cheltenham Bournside School
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