Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Annette Bradshaw

Lake Coogee,WA

Summary

Professional with experience in patient care coordination and administrative support. Skilled in managing patient interactions, scheduling, and maintaining accurate records. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven, with excellent communication and organizational skills.


I am currently employed as a Patient Support Assistant (P.S.A.) at North Metropolitan Health Services. I am a people-oriented professional who values building positive relationships with everyone I encounter. Over the course of my career, I have gained valuable experience across a variety of roles, always seeking new challenges and opportunities for growth. I am committed to delivering high-quality work and take great pride in what I do. Given the opportunity, I am confident in my ability to make a meaningful contribution and exceed expectations.

Having spent 12 months at Rockingham Hospital and 6 years at Greylands Hospital, I have been inspired to further develop my career and expand my skill set. I am deeply passionate about working in a hospital environment, which I find both motivating and rewarding. I would be honoured to continue my professional journey in healthcare, where I can make a positive impact and further refine my expertise.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Services Assistant (PSA)

North Metropolitan Health Services
04.2018 - Current
  • Understanding medical terminology
  • Maintaining an environment free from infection
  • Providing patients with a positive experience
  • Ability to work effectively in a team environment and independently as required
  • High level of interpersonal skills and communication skills
  • Self-motivated and able to work effectively according to directions
  • High level of customer service and excellent time management skills

Scoper

Telstra / NBN
01.2016 - 01.2018
  • Understanding placement of devices and problem solving / redesigning pits / manholes
  • Fault finding
  • Electrical Safety
  • Working along with other disciplines to achieve targets within a given dead line
  • Working with the emphasis on teamwork where everyones safety is the number one priority

TV Representative

Rockingham Hospital
01.2015 - 01.2016
  • Understanding medical terminology
  • Maintaining an environment free from infection
  • Having close contact with nurses, patients and family members throughout all wards in the hospital including ICU and Maternity
  • Providing patients with a positive experience
  • Ability to work effectively in a team environment and independently as required
  • High level of interpersonal skills and communication skills
  • Self-motivated and able to work effectively according to directions

Sales Representative / Delivery driver

COVS / Bursons Automotive
01.2013 - 01.2015
  • Learning a wide range of automotive parts
  • Time efficiency in a safe manner
  • Communication skills and working in a team environment

Bartender

Cockburn Bowling and Recreation Club
01.2011 - 01.2013
  • Customer service skills
  • To work along side events managers to help host events
  • Ways of diffusing hostile situations
  • Cash management skills
  • Working as a team

Education

High School Diploma -

Melville Senior High School
WA

Skills

  • Customer service and assistance
  • Patient confidentiality
  • Healthcare systems
  • Teamwork and collaboration
  • Cross-cultural sensitivity
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Problem-solving
  • Opening and closing procedures
  • Team collaboration
  • Multitasking and organization

Certification

  • All related certificates required while employed in NMHS as a PSA (Fire, OHS, Self Defence etc)
  • Senior First Aid & CPR
  • R.S.A
  • Duty Manager
  • C-Class Drivers License
  • Police Clearance

Timeline

Patient Services Assistant (PSA)

North Metropolitan Health Services
04.2018 - Current

Scoper

Telstra / NBN
01.2016 - 01.2018

TV Representative

Rockingham Hospital
01.2015 - 01.2016

Sales Representative / Delivery driver

COVS / Bursons Automotive
01.2013 - 01.2015

Bartender

Cockburn Bowling and Recreation Club
01.2011 - 01.2013

High School Diploma -

Melville Senior High School
Annette Bradshaw