Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Duff

Maldon,VIC

Summary

My name is Annette Duff and I consider myself to be a motivated retail sales professional with a proven record of boosting sales and customer loyalty through individualized service. I am a resourceful individual who is able to quickly gauge and ascertain customer needs, directing them to desirable merchandise and promoting sales. I am thoroughly committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

36
36
years of professional experience

Work History

Partner at Ireland's Florist of Sunbury

Self-Employed At Ireland's Florist
07.2017 - Current
  • Proficient at working independently and collaboratively in a team environment.


  • Self-motivated, with a strong sense of personal responsibility.


  • Liaise with clients to tailor and customise orders in person and over the phone.


  • Responsible for purchase and management of inventory items.


  • Organised and presented the store in a palatable and enticing manner to promote walk-ins and sales.

Florist

Sunbury Florist
07.1999 - 07.2017
  • Managed daily opening and closing of florist shop to prepare for incoming customers.


  • Operated registers and handled cash and credit transactions.


  • Quoted, generated, and processed customer orders to meet specifications and various occasions.


  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.

Retail Assistant

Myer Melbourne
07.1987 - 07.1990
  • Maintained tidy and organized store environment to comply with cleanliness standards.


  • Greeted customers, helped locate merchandise, and suggested suitable options.


  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.


  • Used POS system to process sales and returns.

Education

Certificate III - Floristry Operations And Management

Whitehorse College of TAFE
Whitehorse Road, Box Hill

Skills

  • Maintaining Customer Loyalty
  • Cash Register Operations
  • Merchandise Display and Assembly
  • Loss Prevention Goals Monitoring
  • Inventory Management
  • Create In-Store Displays
  • Consultations and Recommendations
  • Serve Clients and Customers

Timeline

Partner at Ireland's Florist of Sunbury

Self-Employed At Ireland's Florist
07.2017 - Current

Florist

Sunbury Florist
07.1999 - 07.2017

Retail Assistant

Myer Melbourne
07.1987 - 07.1990

Certificate III - Floristry Operations And Management

Whitehorse College of TAFE

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Annette Duff