Annette Holland (Dyson)

• Used Microsoft Word and other software tools to create documents and other communications.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Assisting residents and care staff on clinical basis
• Administering medications and moral support to the aged and disability

Actively listen to residents and other team members, handling concerns quickly and report any major issues to supervisor.

• Collaborate with team members to achieve best care results.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with team members to achieve target results.
• Participated in team-building activities to enhance working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Prepared variety of different written communications, reports and documents.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Adhered to social distancing protocols and wore mask or face shield.
• Worked flexible hours across night, weekend and holiday shifts.

• Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Made change and returned correct cash and coin to patrons.
• Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
• Trained newly hired employees on routine tasks and customer service.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Delivered special orders to waiting vehicles and tables to promote specialized service.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Reduced customer wait times by quickly operating customer window and sales register.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Checked equipment for proper temperatures to keep food safe for consumption.
• Assisted with preparing salads and cold food items.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Suggested complementary items to orders to boost sales.
• Processed orders on POS system and accepted cash and charge payments.
• Promptly resolved customer complaints, escalating major issues to supervisor.
• Moved and stocked food products weighing up to [Number] pounds.
• Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Documented customer orders and conveyed special requests to kitchen staff.
• Observed customer purchases in line and differentiated between standard portions.
• Reconciled receipt totals, cash and credit payments to address shortages.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Completed milkshakes and ice cream desserts for customers.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Delivered exceptional service as illustrated through multiple positive Yelp reviews.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Prepared salads, soups and sandwiches for customers.
• Brewed coffee and tea and changed out drink station syrups.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Prepared recipe ingredients by washing, peeling, cutting and measuring.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Replenished serving stations with fresh food and cleaned up spills.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Backed up servers by setting up trays and completing some food deliveries.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Kept kitchen, counter and dining areas cleaned and sanitized.

• Carried out day-to-day duties accurately and efficiently.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Exceeded goals through effective task prioritization and great work ethic.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Collaborated with team members to achieve target results.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Resolved problems, improved operations and provided exceptional service.
• Preparing and cooking for customers orders of food requests
• Operating barista machine making all types of coffee beverages
• Operation of cash register and taking of orders and counting change
• counting float at end of day
• closing and locking up of premises
• Delivered services to customer locations within specific timeframes.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Led projects and analyzed data to identify opportunities for improvement.
• Handled many calls per day to address customer inquiries and concerns.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Assisted customers with prompt and polite support in-person and via telephone.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Used POS system to process sales, returns, online orders and gift card activations.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Stocked merchandise, clearly labeling items and arranging according to size or color.
• Made change and returned correct cash and coin to patrons.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
• Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
• Reduced customer wait times by quickly operating customer window and sales register.
• Trained newly hired employees on routine tasks and customer service.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Delivered special orders to waiting vehicles and tables to promote specialized service.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Checked equipment for proper temperatures to keep food safe for consumption.
• Assisted with preparing salads and cold food items.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Promptly resolved customer complaints, escalating major issues to supervisor.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Accurately operated cash register to process customer payments.
• Documented customer orders and conveyed special requests to kitchen staff.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Completed milkshakes and ice cream desserts for customers.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Prepared salads, soups and sandwiches for customers.
• Brewed coffee and tea and changed out drink station syrups.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Prepared recipe ingredients by washing, peeling, cutting and measuring.
• Replenished serving stations with fresh food and cleaned up spills.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Backed up servers by setting up trays and completing some food deliveries.
• Kept kitchen, counter and dining areas cleaned and sanitized.

• Pumped gas for guests and took payments.
• Checked customer identification for alcohol, cigarette and lottery sales.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Maintained clean and orderly work station.
• Facilitated sales of services and goods.
• Maintained inventory of all saleable items.
• Counted nightly income, categorizing and sending to bank on weekly basis.
• Cleaned up gas and other spills in accordance with spill procedures.
• Assisted customers with operating fuel pumps, explaining proper fueling techniques.
• Built trustful relationships with customers to encourage return visits.
• Taking orders and preparing fast food for customers
• Processed fuel and merchandise transactions by operating POS system with accuracy.
• Collected gas and amenity payments based on customer orders.
• Educated customers about brand to incite excitement about company's mission and values.
• Coordinated between billing department and customers to resolve problems.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Responded to all customer inquiries thoroughly and professionally.
• Shared best practices for sales and customer service with other team members to help improve store's efficiency.
• Removed safety hazards, soiled items and trash from customer areas.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Checked identification for minimum age for sale of alcoholic beverages.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Greeted new customers, discussed specials and took drink orders.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Stayed up-to-date on menu changes to help customers make food choices.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Met with chef to review daily specials and menu changes.
• Used cash registers and credit card machines to cash out customers.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Bussed and reset tables to keep dining room and work areas clean.
• Informed customers about daily and seasonal specials.
• Inspected dishes and utensils for cleanliness.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Used coordination and planning skills to achieve results according to schedule.
• Participated in team-building activities to enhance working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Maintained energy and enthusiasm in fast-paced environment.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Packing,Bagging,Grading and Sorting of different Citrus varieties
• Cleaning
• Bait Spraying
• Exceeded goals through effective task prioritization and great work ethic.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Carried out day-to-day duties accurately and efficiently.
• Improved operations through consistent hard work and dedication.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Developed and maintained courteous and effective working relationships.

• Performed statistical analyses to gather data for operational and forecast team needs.
• Managed day-to-day business operations.
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Trained and motivated employees to perform daily business functions.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed large budgets, collaborating with other departments to eliminate redundancies.
• Created and monitored promotional approaches to increase sales and profit levels.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
• Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
• Established foundational processes for business operations.
• Introduced new methods, practices and systems to reduce turnaround time.
• Running productive farm
• Book keeping
• Pay roll
• bass statements
• Data entry
• Creating Documents through Microsoft Suite
• Accounts
• Filing
• Picking,Packing and Weeding of produce lines
• Operating Machinery
• Forklift operation
• Irrigation
• Fencing
• Trained and developed team members to build human capital.
• Improved records management systems for leases and contracts to boost renewals timeliness.
• Generated revenues yearly and effectively capitalized on industry growth.
• Consulted with customers to assess needs and propose optimal solutions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Optimized team hiring, training and performance.
• Prepared annual budgets with controls to prevent overages.
• Aligned branding initiatives and sales strategies with client goals.
• Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Maintained up-to-date administrative records to monitor operational conditions.
• Established, optimized and enforced business policies to maintain consistency across industry operations.

• Completed professional development in Cert IV in Aging Support and Disability