Annette Eckert
South Fremantle,WA
Summary
Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Business Owner
Eatfitlive Health
South Fremantle, WA
01.2017 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Telephone Operator
Defence Force
East Fremantle, WA
07.2007 - 07.2008
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Maintained accurate records of calls placed and received.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Receptionist/Personal Assistant
Airflite
Jandakot, WA
04.1996 - 06.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Arranged domestic and international travel plans and itineraries.
Inside Sales, Yellow Page Advertiser
Yellow Pages Group
Adelaide, SA
01.1993 - 09.1995
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Created and presented media and advertising packages to prospective customers.
- Helped customers in determining design and layout of sold and spec ads.
Telephone Sales Representative
Streets Ice Cream
Adelaide, SA
01.1991 - 12.1992
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
- Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Customer Service Representative
TNT Express
Adelaide, SA
01.1985 - 12.1990
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Gawler High School
Evanston, SA12.1982
No Degree - Secretarial Studies And Office Administration
Prides Business School
Adelaide, SA12.1983
Skills
- Customer Service
- Attention to Detail
- Adaptable and Flexible
- Approachable and Outgoing
Timeline
Business Owner
Eatfitlive Health
01.2017 - Current
Telephone Operator
Defence Force
07.2007 - 07.2008
Receptionist/Personal Assistant
Airflite
04.1996 - 06.2007
Inside Sales, Yellow Page Advertiser
Yellow Pages Group
01.1993 - 09.1995
Telephone Sales Representative
Streets Ice Cream
01.1991 - 12.1992
Customer Service Representative
TNT Express
01.1985 - 12.1990
High School Diploma -
Gawler High School
No Degree - Secretarial Studies And Office Administration
Prides Business School
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