Annette Grattan
Sydney,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Performance-oriented Sales Leader offering exceptional record of achievement over a 30 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing outcomes .
Proven track record in developing talent, leading by example and creating a customer quality focused organisation within my teams.
Experienced leader in an organisation with diverse cultural demographics in terms of age, ethnicity and gender choice. Driven Retail Manager with more than 30 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
NSW/QLD/ACT Regional Retail Sales/Operations Manager
Nespresso
06.2013 - Current
- Increased sales revenue by identifying and developing new business opportunities in the region.
- Streamlined sales and operations processes for increased efficiency, resulting in a significant reduction of operational costs.
- Established strong relationships with key customers and stakeholders to ensure long-term business growth within the Boutiques .
- Launched successful marketing initiatives that increased product visibility and brand recognition across the region.
- Successful growth of 3 new Boutiques in NSW and 2 in Queensland within a 24 month time frame .
- Relocated, closed , and opened 8 Boutiques into new concept designs as per Nespresso International guidelines .
- Coordinated and facilitated 1 conference annually for the Australian Nespresso Boutique Network .
- Developed and implemented effective sales strategies tailored to specific regional markets, ensuring consistent growth in revenues.
- Managed a diverse team of sales professionals, providing coaching, training, and performance evaluations to enhance their skills and drive results.
- Analyzed market trends and customer feedback for continuous improvement of products and services offered in the EMEA region.
- Conducted 6 month and annual performance appraisals for 10 Boutique Managers .
- Exceeded sales targets of $75 million revenue annually .
NSW State Sales and Operations Manager
Sheridan
10.2006 - 06.2013
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Education
No Degree - Marketing
Sydney Tafe
Sydney NSW11.1986
No Degree - Fashion And Textile Design
Sydney College of The Arts
Sydney NSW11.1982
High School Diploma -
Monte Sant Angelo College
Sydney, NSW10.1980
Skills
- Staff Training
- Collaborative Mindset
- Recruitment ,
- Boutique Operations ,
- New Boutique development,
- Quality assurance and Operational effectiveness ,
- Premium Boutique presentation management
- Sales and marketing development for Boutiques,
- Performance Management,
- Stakeholder relationship building skills,
- Collaboration within a matrix organisational structure,
- Coordinating and facilitation of annual conferences ,
- Regional and Boutique sales performance
- Google Drive
Accomplishments
Throughout my career I have been recognised for my achievements through successful yearly bonus achievements and awards for going over and above .
Certification
Mental health first aid trainer ,
Train the Trainer sales and leadership training ,
Grievance and performance management training , ,
Quality assurance training .
Timeline
NSW/QLD/ACT Regional Retail Sales/Operations Manager
Nespresso
06.2013 - Current
NSW State Sales and Operations Manager
Sheridan
10.2006 - 06.2013
No Degree - Marketing
Sydney Tafe
No Degree - Fashion And Textile Design
Sydney College of The Arts
High School Diploma -
Monte Sant Angelo College
Mental health first aid trainer ,
Train the Trainer sales and leadership training ,
Grievance and performance management training , ,
Quality assurance training .
Similar Profiles
Louise SullivanLouise Sullivan
B2B Coffee Specialist - OOH Sales Support at NespressoB2B Coffee Specialist - OOH Sales Support at Nespresso
TANYAPREET KAURTANYAPREET KAUR
Team Leader at NespressoTeam Leader at Nespresso
Kimberly FoxKimberly Fox
Boutique Manager at NespressoBoutique Manager at Nespresso