Annette Lees

Validating and verifying accuracy of new complex liability and professional indemnity claims, including litigated matters, received from clients, on multiple lines of business including, Strata, building and construction, and lodging with insurers within 24 hours.

Providing advice and guidance to client's on claims and policy interpretation, including why a claim was not accepted. Advocating for a client when a claim in declined by an insurer on an unreasonable basis.

Providing guidance to junior staff and acting as a mentor.

Building relationships with clients, insurers, loss adjusters, and panel lawyers.

Providing Broker Account Executives and Brokers with regular claim updates and answering any claim queries as required.

Deliver a concierge claims service on every claim on a National basis.

Proactive approach in the management of all claims within the liability space .

Manage claims from start to finish with assistance of legal panel as/if required with authority to do so up to $ 1 million.

Understand legislative requirements in each stat as required.

Manage a portfolio of technical claims including:-

Legal Liability, both personal injury and material damage

Legal Defence Expenses

Office Bearers Legal Liability

Fidelity Guarantee

Voluntary Workers

Liaise with and instruct panel lawyers as necessary.

Manage all claims within KPI timeframes

Optimise the average age of a claim through pro-active diary management and vendor engagement.

Bi-Annual client/solicitor file reviews

Ongoing training and guidance of junior staff.

Ensure early contact and support for injured workers.

Lodge claims for Workers Compensation injuries and notify relevant parties in a timely and compliant manner.

Accurately review and assess claims

Clear and concise communications with all stakeholders

Manage workflow so that all activities are completed within applicable timeframes

Comply with Workers Compensation Legislation and Regulatory bodies.

Provide an excellent level of customer service to employers and injured workers through compliance with legislation, timely responses and efficiency in processing.