Summary
Overview
Work History
Education
Skills
Additional Qualifications
Professional Development
Affiliations
Timeline
Work Availability
Languages
Work Preference
Interests
Generic

Annette McLaren

Altona Meadows

Summary

A dedicated Manager focused on customer service, with exceptional technological skills, which include Microsoft software, Government SAP system, Pete’s (OSN), JETS, TRIM, Lotus Notes, Civica, Chris21 and CRM to name a few. Motivated to help organisations succeed as well as to use my initiative for improvement. Highly skilled in prioritising and completing tasks independently and thrive in a team environment. Adaptable within a dynamic and constantly changing organisation, with a quick learning style to new information and systems.

Overview

16
16
years of professional experience

Work History

RTO Compliance Officer

IVET Training
09.2024 - Current
  • Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
  • Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
  • Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
  • Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.

Program Support Administration Officer

Federation University
07.2024 - 09.2024
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Proofread and edited documents for accuracy and grammar.
  • Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.

Vocational Counsellor

Boxhill Institute
01.2022 - 06.2024
  • In this role, my internal customer is the Department of Justice and Community Safety (DJCS), I provide career guidance to offenders in a Correctional setting
  • Scheduling appointments with customers, discussing career best practices and pathways for employment
  • Write and present reports on customers and their desired pathways to relevant government agencies supporting their desired outcomes for offender management and behavior
  • Providing customers with career guidance and sending referrals to job networks, DJCS and various other key stakeholders
  • Reporting Skills, how to prepare reports, which programs used
  • Fluent in MS Office Skills
  • Building relationships with internal and external stakeholders
  • Work collaboratively across all projects to ensure the safety and compliance of all stakeholders
  • Providing career advice prerelease
  • Collaborating with the Employment Specialists and Job Providers

Project Officer

Randstad Recruitment – Bureau of Meteorology
09.2021 - 12.2021
  • In this role, my internal customer was the Federal Government, I provided administration support and services such as testing data for website teams
  • Creating invitations, reminders, FAQ to participants
  • Email communication confirming availability for testing of new website
  • Creating spreadsheets and monitoring the participants through dates, demographics, geographical locations
  • Check the dates, participants were correct
  • Provide reports on all data, i.e.: pie charts inclusive of demographics, age groups, gender etc
  • The output was to ensure the process was accurate and to identify those participants were eligible to attend sessions and they had signed the necessary consent forms
  • Record data for compliance
  • A key component was an eye for detail and timely turnaround to meet the projects timelines

Auditor – Fines and Enforcement

Randstad Recruitment - Department of Justice and Safety
05.2021 - 09.2021
  • In this role, my internal customer was the State Government, I provided administration support and services such as testing data for the Finance Team
  • Verification of the different fine’s stages, warrants, obligation of notices
  • Check the dates and amounts were correct
  • Check any payments made
  • Check for outstanding monies owed
  • The output was to ensure the reporting process was accurate and to identify any failures with the data
  • A key component was an eye for detail and timely turnaround to meet the projects timelines

Training Coordinator/Compliance Officer

Randstad Recruitment - Broadspectrum
09.2019 - 09.2020
  • In this role, my external customers are Federal, State & Local Government Departments
  • I provided services to internal customers such as Construction Managers, Project Managers, Subcontractor Manager and Engagement along with other members within the Telecommunications Team
  • My greatest achievement within this role was to onboard and ensure all staff and subcontractors had the relevant training and were compliant to enter the field
  • In discussions with Federal Departments setting up an In-Kind approach for adults who were coming on board for the NBN Project
  • This entailed discussions with many teams to enable formalising work processes, registrations, header agreements, training and understanding to occur from not only their perspective, but also from our National, Service Delivery and Finance teams
  • Manage the compliance of subcontractors for the Telco Project in Victoria and Queensland
  • Monitor the onboarding of all subcontractors and coordinate the training for internal and external stakeholders
  • Administrative skills including record management
  • Procurement Skills including vendor management
  • Reporting Skills, how to prepare reports, which programs used
  • Fluent in MS Office Skills
  • Building relationships with internal and external stakeholders
  • Work collaboratively across all projects to ensure the safety and compliance of all stakeholders
  • Liaise with Customers, State Contacts & Internal Staff regarding onboarding and qualification processes, queries, follow-up, utilisation of supports & complex queries
  • Attended relevant Subcontractor and toolbox meetings, source information from (Registered Training Organisations, Internet, and External Agencies), worked with the National team to offer State perspective on our practices and workarounds

Site Administrator/Project Officer/Operational Support

Boxhill Institute
01.2016 - 05.2019
  • In this role, my external customers are Federal, State & Local Government Departments
  • I provided administration support and services to internal customers such as Governors, General Managers, Project Managers, Teachers, student, and other members within the Education Team
  • I was Site Administrator for several years and then advanced to Project Officer for the Corrections Delivery of Education which encompassed 8 sites
  • I then took a secondment to support the Operations at Dhurringile HM Prison in Shepparton to ensure we met the delivery of our Service Delivery Outcomes for the Project
  • My duties during this time were varied and enjoyable, as Site Administrator I was the Key Contact for Stakeholder enquiries: Written and verbal contact/advice/feedback, and student enrolments and the day-to-day management of the site office
  • In my role as Project officer, I was the Key Contact for Stakeholder enquiries: Written and verbal contact/advice/feedback and was responsible for the reporting of all enrolment data for the 8 sites for Institute to the Government
  • I was to ensure the project timeline was met and outcomes were achieved
  • In my role as Operational Support, I was the Key Contact for Stakeholder enquiries: Written and verbal advice/feedback and was responsible for the running of the site
  • I had to plan and organise the Institute Staff to deliver desired outcomes
  • Managing recruitment of teachers, student participation and a host of other duties
  • My greatest achievement was to work with vulnerable participants where my contribution would positively affect people’s lives by offering management to the project
  • I typed assessments and reports, agendas and minutes, staff training, compiled processes, and procedures via the use of relevant spreadsheets and databases
  • Was involved in internal and external meetings with staff and State Departments who were involved in the project, completed, and reported on the performance of the site, to name a few
  • Managing Campus office procedures & Project Management
  • Recruitment of staff inclusive of staff training
  • Administrative skills including record management
  • Procurement Skills including vendor management, quote collection
  • Onboarding new staff
  • Managing curriculum and delivery of training courses within the campus
  • Strong Customer Service skills
  • KPI and SDO Reporting
  • Compliance
  • Establish and maintain efficient systems and processes
  • Entering Enrolments and results for students daily
  • Effectively liaise with internal and external stakeholders
  • Meetings, including the preparation of agendas and papers, minutes
  • Preparation of weekly timetable for students
  • Continuous improvement of processes and procedures
  • Weekly and Monthly reports prepared and submitted to internal and external stakeholders
  • Close liaison with teachers and students

Site Administrator

Kangan Institute
03.2009 - 12.2015
  • In this role, my external customers are Federal, State & Local Government Departments
  • I provided administration support and services to internal customers such as Governors, General Managers, Site Managers, Project Managers, Teachers and extensive Engagement with students and other members within the Education Team
  • Highlights during this time included the daily challenges and no two days are ever the same
  • I found this quite exciting
  • My role liaises daily with various stakeholders, the Teaching Institute, Teachers, the Students and the Correctional Staff
  • There are various demands vying for my attention and work
  • Managing Campus office procedures & Project Management
  • Administrative skills including record management
  • Onboarding new staff
  • Managing curriculum and delivery of training courses within the campus
  • Strong Customer Service skills
  • KPI and SDO Reporting
  • Compliance for campus
  • Asset Registers
  • Establish and maintain efficient systems and processes
  • Entering Enrolments and results for students on a daily basis
  • Effectively liaise with internal and external stakeholders
  • Secretariat support committee meetings and select management
  • Meetings, including the preparation of agendas and papers and minutes
  • Preparation of weekly timetable for students
  • Continuous improvement of processes and procedures
  • Monthly reports prepared and submitted to internal and external stakeholders
  • Close liaison with teachers and students

Education

Certificate IV - Training & Assessment (Training)

Melbourne Polytechnic
Melbourne, VIC
01.2016

Graduate Certificate - Career Development

01.2023

Traffic Management Qualification - undefined

01.2021

The Men’s Project

01.2020

Manual Handling

01.2010

Media and Communications Certificate - undefined

01.1987

Skills

  • Supportive with input, checks and advice on new systems or processes
  • Adaptable communication (verbal and written) and interpersonal skills
  • Ability to engage individuals to negotiate and work towards resolutions
  • Strong organisational and time management skills
  • Can work autonomously and within a team and adapt quickly to a changing environment
  • Enjoy learning and applying new skills and knowledge
  • Positive contemporary attitudes to people with a disability along with an understanding and knowledge of disability and its impact on individuals
  • Ability to manage confidential and sensitive information
  • Experience in building relationships both with internal and external stakeholders
  • Ability to synthesise and analyse information and make decisions
  • Competency with IT systems
  • Commitment to achieving positive outcomes
  • High levels of integrity and professionalism to support organisational values and mission

Additional Qualifications

  • 1 Covid Certificate 2020
  • 2 Police Check 2023
  • 3 Level 2 First Aid & CPR 2025
  • 4 Working with Children 1994
  • 5 Level 1 Sports Trainer 2025
  • 6 Diploma in Marketing 1986

Professional Development

  • 1 Case notes and report writing 2024
  • 2 Labour market what’s trending 2023
  • 3 Education and Training staff 2023
  • 4 Compliance and Work Health and Safety updates 2022
  • 5 Morrisby Interpretation and client/student interview 2024
  • 6 Labour market what's trending 2024
  • 7 ACARA work studies curriculum research 2024
  • 8 Understanding Career transitions 2024
  • 9 Victorian Railways careers 2024
  • 10 Ranges TEC - Trade Training school 2025

 

Affiliations

  • CEAV Membership 2025

Timeline

RTO Compliance Officer

IVET Training
09.2024 - Current

Program Support Administration Officer

Federation University
07.2024 - 09.2024

Vocational Counsellor

Boxhill Institute
01.2022 - 06.2024

Project Officer

Randstad Recruitment – Bureau of Meteorology
09.2021 - 12.2021

Auditor – Fines and Enforcement

Randstad Recruitment - Department of Justice and Safety
05.2021 - 09.2021

Training Coordinator/Compliance Officer

Randstad Recruitment - Broadspectrum
09.2019 - 09.2020

Site Administrator/Project Officer/Operational Support

Boxhill Institute
01.2016 - 05.2019

Site Administrator

Kangan Institute
03.2009 - 12.2015

Traffic Management Qualification - undefined

The Men’s Project

Manual Handling

Media and Communications Certificate - undefined

Certificate IV - Training & Assessment (Training)

Melbourne Polytechnic

Graduate Certificate - Career Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)

Work Preference

Work Type

Full Time

Interests

Football and netball

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Annette McLaren