Annette Robson

After Hours Lodgements responsible for Lodgements for over 10 companies product car home, boat ,caravan, travel, public liability, business, commercial and farm. Providing emergency assistance: payments temporary accommodation, towing, car hire, vulnerable customers and fatalities. Data entry and using Google Maps

• Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
• Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
• Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decisionmaking.

• Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
• Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
• Maintained accurate medical records for efficient patient care and treatment followup.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
• Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
• Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
• Contributed to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
• Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
• Administered medications to animals in treatment and documented changes in condition.
• Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.