Annette Shelley
Tolmans Hill,Tas
Summary
Versatile Client Liaison, Office PA & Supervisor prepared to leverage over 20 + years' experience in dynamic new role.
Professional and thorough with a self-motivated mentality and dedication to promoting business growth. Highly effective at building customer loyalty and optimising processes to drive efficiency & achieving KPI's.
Overview
24
24
years of professional experience
Work History
Client Liaison
Butler McIntyre & Butler
Hobart , Tas
06.2010 - Current
- Assisted in developing client relationships by providing outstanding customer service.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for documents and records.
Personal Assistant
Merchants
Hobart , Tas
06.2006 - 12.2008
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained confidential files related to personnel records or other sensitive information.
Supervisor
Qantas Airways
Hobart , Tas
01.2000 - 05.2004
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 30 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
Human Resourses
Qantas College
University Of New England High School Diploma -
Hobart College
HobartSkills
- Schedule Coordination
- Administrative Support
- Professional Telephone Demeanor
- Administrative Assistance
- Schedule Management
- Customer Service Expertise
- Service Recommendations
- Database Maintenance
- Provider Relations
- Payment Processing
- Order Processing
- Client Relations
- Client Support
- Sales Documentation
- Follow-Up Skills
- Outbound Calling
- Meeting Deadlines
- Counseling and therapy
- Mediation and crisis intervention
- Team collaboration and leadership
- Individualized education programs
- Alcohol and substance abuse
- Individual and family support
- Good Telephone Etiquette
- Training and Development
- Teamwork and Collaboration
- Organization and Time Management
Affiliations
- Gardening
- Pickleball
- Entertaining
Timeline
Client Liaison
Butler McIntyre & Butler
06.2010 - Current
Personal Assistant
Merchants
06.2006 - 12.2008
Supervisor
Qantas Airways
01.2000 - 05.2004
Human Resourses
Qantas College
High School Diploma -
Hobart College
Certification
Harassment Training - Qantas Airways
Selection & Interviewing Skills - Qantas Airways
Equal Employment Opportunity - Qantas Airways
Office Ergonomic Risk Assessment - Qantas Airways
OHS Employee Awareness - Qantas Airways
People Manager - Module 1 - Qantas Airways/Qantas College
People Manager - Module 3 - Qantas Airways/Qantas College
Intro to Risk Management - Qantas Airways
Emergency Control Org - Level 1 - Qantas Airways
Alcohol & other drugs awareness - Qantas Airways
OHS & Environment for Supervisors - Qantas Airways
REIT - Property Consultants Course - Hobart
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