Annette Stephens Bhowmick
Melbourne,VIC
Summary
Dedicated professional possessing diverse experience in the BPO industry, with an excellent track record of delivering quality support to customers and vendors in both inbound and outbound processes. Extremely passionate about building strong customer relationships, driving brand loyalty, and increasing customer management.
Possess outstanding interpersonal communication, planning and organisational skills and can comfortably work in a team environment or as an individual contributor.
Overview
7
7
years of professional experience
Work History
Early Customer Engagement Specialist
Commonwealth Bank
02.2021 - Current
- Gain an understanding of the customer's and assist them in effectively managing their financial obligations by implementing mutually beneficial payment solutions while delivering excellent and courteous customer service
- Utilize negotiation skills to get them back on track with their payments and their business
- Resolve billing issues and process payments and refunds
- Resolve customer credit within my delegation
- Perform all administrative duties related to ensuring office efficiency
Accounts Receivable Specialist
Allied Corporation, Hong Kong
12.2018 - 12.2021
- Identify new and potential customer's specific requirement and connect them to the right supplier
- Negotiate terms and create agreement between supplier and customer on quality, price timeline and include other finer details
- Liaise and manage the customer requirements with the suppliers throughout
the manufacturing process and ensure on time shipment - Create invoices and organize shipping documents for free on boarding
- Track and follow up on accounts receivables from customers
- Survey customer satisfaction levels for new and existing customers and
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
Consultant Analyst
Dots Connect
06.2017 - 11.2018
- Data Labelling project for Sentiment analysis
- Labeled over 500,000 sentiments from various social media sources like Twitter, RSS, blogs and LexisNexis and other news sources.
- The analyzed data is used to train the machine learning models for multiple topics like Companies, Commodity and Currencies.
- The labeled data set is used by a fin-tech companies for training advanced AI algorithms to recognize patterns in future similar data sets.
Education
MBA - Human Resources Management
Sikkim Manipal University
India06.2011
Bachelor of Arts - Travel And Tourism Management
Bachelor in Commerce (Vocational)
India06.2002
Skills
- Interpersonal Communication
- Communication and Negotiation
- Conflict Resolution
- Customer Engagement
- Cost Reduction and Containment
- Attrition Management
Timeline
Early Customer Engagement Specialist
Commonwealth Bank
02.2021 - Current
Accounts Receivable Specialist
Allied Corporation, Hong Kong
12.2018 - 12.2021
Consultant Analyst
Dots Connect
06.2017 - 11.2018
MBA - Human Resources Management
Sikkim Manipal University
Bachelor of Arts - Travel And Tourism Management
Bachelor in Commerce (Vocational)
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