Annette Stephenson

• Proficiency across Microsoft Office Suite
• Assisting the Director with arranging travel, accommodation and meetings
• Reporting for Government Agencies e.g Qld Labour Hire Licensing Department.
• Responding to emails and telephone enquiries promptly
• Processing Invoices for payment
• Preparing onboarding documentation for new employees
• Liaising with Principal Contractors for induction of new employees
• Preparing Safety documentation
• Preparing Business letters
• Booking and arranging flights, travel and accommodation for the Director and employees
• Preparing employee fortnightly timesheets for payroll
• Maintaining accurate records of all employees, contractors and suppliers
• Managing day-to-day running of office – working 2 days per week onsite and three days from home as required
• Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
• Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
• Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
• Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
• Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
• Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
• Implemented stringent data protection policies to safeguard sensitive company information from unauthorized access or loss.
• Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
• Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
• Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization''s success.
• Updated reports, managed accounts, and generated reports for company database.
• Verified customer information for orderly, up-to-date online systems.
• Developed and implemented improved filing systems for enhanced order and accuracy.
• Streamlined and improved administrative operations by identifying automation opportunities.
• Coordinated customer, vendor and stakeholder relations for smooth communication flows.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Created organized filing system to manage department documents.
• Completed bi-weekly payroll for up to 60 employees.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Booking training of Plant and Machinery for employees.
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• Remotely assisting Businesses with administrative aspects of their business, Amharc Pty Ltd being a primary client.
• Completed business correspondence, transcription, and data entry.
• Maintained a well-organized database system for improved information accessibility in daily operations.
• Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
• Managed CRM input, exports and clean-up.
• Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
• Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
• Conferred with customers by telephone, chat or email to provide information.

• Maintaining confidentiality of sensitive information relating to all stakeholders.
• Greeting by telephone as well as communicating face to face with Families, Educators and visitors all from varying cultural backgrounds and attending to their inquiries
• Ensuring effective communication of messages and information with clarity and sensitivity
• Accurate Processing of Child Care attendance records and submission to Government department to process Educator pays timely and accurately each fortnight
• Scheduling of meetings, preparation of agenda, preparing and distributing meeting minutes
• Training of Educators with their administration tasks: completion of attendance records, advice with communication to parents/guardians regarding fees (especially if they are overdue), and providing administrative support to Educators.
• Providing administrative support to Manager and work colleagues
• Ordering of office supplies
• Cash handling, receipting & invoicing of Enrollment funds and for the provision of goods and services.
• Developed strong working relationships with colleagues.
• Set priorities and problem-solved workflow issues to maintain rapport with stakeholders, clients and managers.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Managed complex scheduling tasks, ensuring that deadlines were met consistently.
• Improved record-keeping accuracy by creating filing systems for confidential documents and materials.
• Assisted in thedevelopment of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
• Contributed to increased productivity levels by providing comprehensive training sessions on new software applications for staff members.

All tasks applied in working for Family Day Care Qld

• Griffith University ceased t sponsorship resulting in Family Day Care Qld engaging taking over, effective January 2009.

• Team providing quality professional computer support services to RACQ Group to enable maximum benefits to be derived from Information Technology
• To provide prompt, professional call logging and fault resolution at first-level support
• Problem-solving skills and attention to detail are integral to effectively meet Kpi's and maintain smooth operations
• Establishing which issues required critical response and escalation
• Correctly assigning requests and faults to appropriate IT department
• Maintenance of documentation retained within Host Systems support to ensure accuracy.
• Increased overall product quality through meticulous attention to detail during operation processes.

• Daily balancing of transactions
• Problem-solving
• Providing high level customer service
• Improved client retention rates by implementing personalized follow-up strategies that fostered a sense of community among members.
• Achieved monthly sales targets consistently by implementing effective sales strategies and tactics.
• Developed strong client relationships to ensure high levels of satisfaction and loyalty in long-term memberships.

• Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
• Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
• Protected store assets and inventory via loss prevention procedures.
• Offered make-up tips and popular tutorials in alignment with latest trends.
• Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.