Annette (Annie) Attard
Benalla,VIC
Summary
I am a passionate and reliable person. I enjoy working with people, empowering and supporting individuals to reach their goals on all levels.
My personal goal when working with people is to show a level of compassion, to provide a safe and non-judgmental environment. I feel this approach creates the opportunity for open connection.
I am a visual learner that also has the abilities to read and comprehend duties that need to be done.
I am organized and successful at managing multiple priorities with a positive attitude. I have the willingness to take on any added responsibilities to meet team goals.
I have the ability to connect and respond both orally and written.
Overview
23
23
years of professional experience
Work History
Customer Service Hospitality
Racing Victoria (Horse Industry)
North East Victoria
02.2021 - Current
- Display a professional demeanour while working under pressure.
- Resolved customer complaints with empathy.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Follow the food standard guidelines in food prep, food and personal hygiene.
- Importing food orders into system and delivers food to tables with friendly service.
- Money handling, customer service, Working in a team environment to meet common goal.
Customer Service Wholefoods
Good Vibes Wholefoods Store
Benalla, VIC
10.2023 - 06.2024
- Collaborated with team members to improve overall response and service quality.
- Developed rapport with customers through active listening and tailored assistance, Enhanced customer experiences by providing accurate information on products.
- Delivered customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed and updated databases to handle customer data.
- Stock shelves, follow food handling guidelines, and worked in a neat and tidy environment.
Learning Support Officer: Integration Aide
Our Lady's Primary School
Wangaratta, VIC
01.2003 - 08.2022
- Attended personnel meetings and training sessions to improve skills, expand my knowledge and learn new policies and procedures.
- Maintained positive classroom environment by reinforcing rules for behaviour and relationships.
- Identified students needs and collaborate with faculty to resolve social, cognitive and behavioural challenges.
- Supported children aged 5-12 with a range of learning difficulties, behavioural issues, social issues inside the classroom with their academics and social interactions out on the yard.
- Prepare individual learning plans to meet students needs with stake-holders, prepare teaching and learning resources.
- Undertaking basic office skills, money handling, replying to phone calls. laminating, photocopying, forwarding messages to appropriate personal, basic computer skills, replying back to emails.
- Working with people from linguistically and culturally diverse backgrounds.
- Providing a high level of confidentiality to students, staff, parents and guardians.
Disability Support Worker /Personal Home Care Aide
Win Support, ParaQuad, Omni-Care, Central Access
Victoria
01.2001 - 07.2007
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Kept accurate records for client files and handled related paperwork.
Education
Diploma - Kinesiology
Enliven Kinesiology Centre
Albury, NSW03.2025
L1 & 2 Timeline Therapy - Health And Wellness
Center of Healing
Melbourne11.2021
Certification - Hypnotherapy
Hypnofit
Melbourne05.2021
Masters Reiki - Energy Healing Reiki
Usui / Holy Fire
Albury, NSW08.2018
Level 1 & 2, - Energy Healing Reiki
Reiki Om Reiki Center
Melbourne11.2017
(Diploma) Statement of Attainments - Community Welfare
Goulburn Ovens Institute of TAFE
Wangaratta, VIC11.2009
Certificate - Autism Spectrum Disorder Support Worker
Autism Teaching Institute
Institute Flemington Vic01.2009
Certificate IV Community Services Disability Work - Disability Studies
Kangan Batman Tafe
Coburg, VIC11.2002
Certificate III - Community Services Home Care
Work Wise Training Group
St Albans, Vic11.2000
Completion Year 12 - Secondary School
Kings Park High
Melbourne11.1999
Skills
- Honest / Caring / Kind / Compassionate / Understanding
- Teamwork and Collaboration
- Basic Computer Skills
- Understanding Customer Needs / Active Listening
- Verbal & Written Communication skills
- Reliable worker, on own & in team environment
- Calm and Professional Under Pressure
- Willingness to learn / Self Driven / Work Prioritization
- Money handling abilities
- Organized / Time management skills
- Professional telephone Skills
- High level of personal hygiene & personal appearance
Interest / Hobbies
I have an interest in Photography, Hiking, and Gardening.
I enjoy being out in nature and in the garden, spending time with family, friends and my pets.
I enjoy listen to audible in my spare time, self educating my self about health and wellness, and i am passionate about the natural and holistic field.
Timeline
Customer Service Wholefoods
Good Vibes Wholefoods Store
10.2023 - 06.2024
Customer Service Hospitality
Racing Victoria (Horse Industry)
02.2021 - Current
Learning Support Officer: Integration Aide
Our Lady's Primary School
01.2003 - 08.2022
Disability Support Worker /Personal Home Care Aide
Win Support, ParaQuad, Omni-Care, Central Access
01.2001 - 07.2007
Diploma - Kinesiology
Enliven Kinesiology Centre
L1 & 2 Timeline Therapy - Health And Wellness
Center of Healing
Certification - Hypnotherapy
Hypnofit
Masters Reiki - Energy Healing Reiki
Usui / Holy Fire
Level 1 & 2, - Energy Healing Reiki
Reiki Om Reiki Center
(Diploma) Statement of Attainments - Community Welfare
Goulburn Ovens Institute of TAFE
Certificate - Autism Spectrum Disorder Support Worker
Autism Teaching Institute
Certificate IV Community Services Disability Work - Disability Studies
Kangan Batman Tafe
Certificate III - Community Services Home Care
Work Wise Training Group
Completion Year 12 - Secondary School
Kings Park High