Annette (Annie) Attard
Benalla,VIC
Summary
I am a passionate and reliable person. I enjoy working with people, empowering and supporting individuals to reach their goals on all levels.
My personal goal when working with people is to show a level of compassion, to provide a safe and non-judgmental environment. I feel this approach creates the opportunity for open connection.
I am a visual learner that also has the abilities to read and comprehend duties that need to be done.
I am organized and successful at managing multiple priorities with a positive attitude. I have the willingness to take on any added responsibilities to meet team goals.
I have the ability to connect and respond both orally and written.
Overview
23
23
years of professional experience
Work History
Customer Service Hospitality
Racing Victoria (Horse Industry)
02.2021 - Current
- Display a professional demeanour while working under pressure.
- Resolved customer complaints with empathy.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Follow the food standard guidelines in food prep, food and personal hygiene.
- Importing food orders into system and delivers food to tables with friendly service.
- Money handling, customer service, Working in a team environment to meet common goal.
Customer Service Wholefoods
Good Vibes Wholefoods Store
10.2023 - 06.2024
- Collaborated with team members to improve overall response and service quality.
- Developed rapport with customers through active listening and tailored assistance, Enhanced customer experiences by providing accurate information on products.
- Delivered customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed and updated databases to handle customer data.
- Stock shelves, follow food handling guidelines, and worked in a neat and tidy environment.
Learning Support Officer: Integration Aide
Our Lady's Primary School
01.2003 - 08.2022
- Attended personnel meetings and training sessions to improve skills, expand my knowledge and learn new policies and procedures.
- Maintained positive classroom environment by reinforcing rules for behaviour and relationships.
- Identified students needs and collaborate with faculty to resolve social, cognitive and behavioural challenges.
- Supported children aged 5-12 with a range of learning difficulties, behavioural issues, social issues inside the classroom with their academics and social interactions out on the yard.
- Prepare individual learning plans to meet students needs with stake-holders, prepare teaching and learning resources.
- Undertaking basic office skills, money handling, replying to phone calls. laminating, photocopying, forwarding messages to appropriate personal, basic computer skills, replying back to emails.
- Working with people from linguistically and culturally diverse backgrounds.
- Providing a high level of confidentiality to students, staff, parents and guardians.
Disability Support Worker /Personal Home Care Aide
Win Support, ParaQuad, Omni-Care, Central Access
01.2001 - 07.2007
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Kept accurate records for client files and handled related paperwork.
Education
Diploma - Kinesiology
Enliven Kinesiology Centre
Albury, NSW03.2025
L1 & 2 Timeline Therapy - Health And Wellness
Center of Healing
Melbourne11.2021
Certification - Hypnotherapy
Hypnofit
Melbourne05.2021
Masters Reiki - Energy Healing Reiki
Usui / Holy Fire
Albury, NSW08.2018
Level 1 & 2, - Energy Healing Reiki
Reiki Om Reiki Center
Melbourne11.2017
(Diploma) Statement of Attainments - Community Welfare
Goulburn Ovens Institute of TAFE
Wangaratta, VIC11.2009
Certificate - Autism Spectrum Disorder Support Worker
Autism Teaching Institute
Institute Flemington Vic01.2009
Certificate IV Community Services Disability Work - Disability Studies
Kangan Batman Tafe
Coburg, VIC11.2002
Certificate III - Community Services Home Care
Work Wise Training Group
St Albans, Vic11.2000
Completion Year 12 - Secondary School
Kings Park High
Melbourne11.1999
Skills
- Honest / Caring / Kind / Compassionate / Understanding
- Teamwork and Collaboration
- Basic Computer Skills
- Understanding Customer Needs / Active Listening
- Verbal & Written Communication skills
- Reliable worker, on own & in team environment
- Calm and Professional Under Pressure
- Willingness to learn / Self Driven / Work Prioritization
- Money handling abilities
- Organized / Time management skills
- Professional telephone Skills
- High level of personal hygiene & personal appearance
Interest / Hobbies
I have an interest in Photography, Hiking, and Gardening.
I enjoy being out in nature and in the garden, spending time with family, friends and my pets.
I enjoy listen to audible in my spare time, self educating my self about health and wellness, and i am passionate about the natural and holistic field.
Timeline
Customer Service Wholefoods
Good Vibes Wholefoods Store
10.2023 - 06.2024
Customer Service Hospitality
Racing Victoria (Horse Industry)
02.2021 - Current
Learning Support Officer: Integration Aide
Our Lady's Primary School
01.2003 - 08.2022
Disability Support Worker /Personal Home Care Aide
Win Support, ParaQuad, Omni-Care, Central Access
01.2001 - 07.2007
Diploma - Kinesiology
Enliven Kinesiology Centre
L1 & 2 Timeline Therapy - Health And Wellness
Center of Healing
Certification - Hypnotherapy
Hypnofit
Masters Reiki - Energy Healing Reiki
Usui / Holy Fire
Level 1 & 2, - Energy Healing Reiki
Reiki Om Reiki Center
(Diploma) Statement of Attainments - Community Welfare
Goulburn Ovens Institute of TAFE
Certificate - Autism Spectrum Disorder Support Worker
Autism Teaching Institute
Certificate IV Community Services Disability Work - Disability Studies
Kangan Batman Tafe
Certificate III - Community Services Home Care
Work Wise Training Group
Completion Year 12 - Secondary School
Kings Park High
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