Annie Bruns
Coburg,VIC
Summary
Dynamic customer service professional with experience at Kennaugh's Garden Centre, excelling in plant care and employee training. Proven ability to enhance sales through effective visual merchandising and foster team collaboration. Committed to resolving customer concerns promptly while maintaining a welcoming environment, ensuring satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Nursery Attendant
Kennaugh's Garden Centre
Echuca, VIC
12.2021 - 02.2025
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted customers with gardening queries, offering expert advice on plant care and maintenance.
- Handled customer concerns professionally, resolving issues promptly to ensure continued satisfaction.
- Collaborated with team members to maintain a clean, organized, and welcoming store environment.
- Trained new employees on store policies, procedures, product knowledge, and customer service standards.
- Conducted regular inventory checks for accurate stock management and timely reordering of supplies.
- Contributed to marketing efforts by suggesting ideas for social media posts showcasing current deals or seasonal tips.
- Enhanced store sales by creating visually appealing and informative displays of gardening products.
Barista
Latte Lane
Echuca, VIC
12.2021 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Crew Member
McDonald's
Echuca, VIC
02.2020 - 10.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Dairy Farm Hand
Timber Creek Holsteins
Gunbower, VIC
06.2019 - 01.2021
- Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
- Enhanced milk production quality by strictly adhering to hygiene standards and performing regular equipment maintenance.
Crew Member
McDonald's
Echuca, VIC
06.2014 - 06.2019
Skills
- Customer service
- Plant care
- Inventory management
- Employee training
- Visual merchandising
- Team collaboration
- Communication skills
- Safety awareness
- Sales promotion
Timeline
Nursery Attendant
Kennaugh's Garden Centre
12.2021 - 02.2025
Barista
Latte Lane
12.2021 - 09.2023
Crew Member
McDonald's
02.2020 - 10.2021
Dairy Farm Hand
Timber Creek Holsteins
06.2019 - 01.2021
Crew Member
McDonald's
06.2014 - 06.2019