Annie Craven
North Brisbane,QLD
Summary
Highly organized Personal Assistant to CREI Reproductive Endocrinologist Dr Clare Boothroyd. Experience in managing schedules and handling administrative tasks. Strengths include strong multitasking ability, maintaining confidentiality, and providing top-notch support to executives. Proven track record of enhancing office efficiency by taking initiative in streamlining processes and improving communication flow.
Overview
8
8
years of professional experience
Work History
Personal Assistant to the Medical Director
Care Fertility
Greenslopes, QLD
04.2024 - Current
- Acted as the liaison between the executive and clients, maintaining strong professional relationships.
- Developed processes for efficient workflow within the departmental structure.
- Maintained clerical correspondence via email and phone.
- Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
- Participated in care coordination conferences and staff meetings to improve skills set.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Made travel arrangements for employee trips and conferences.
- Performed calendar management and scheduling of appointments for the executive.
- Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
- Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
- Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
Medical Receptionist
Care Fertility
Greenslopes, QLD
08.2023 - 04.2024
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Completed relevant insurance and other claim forms.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Processed referrals for specialist care when requested by physicians or patients.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Routed laboratory or diagnostic results to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Exceeded customer satisfaction by finding creative solutions to problems.
Radiology Receptionist
Queensland X-Ray
South Brisbane, QLD
11.2020 - 11.2022
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Prepared documents for imaging procedures prior to patient's visit.
- Completed clerical duties such as typing, photocopying, faxing, filing.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Utilized excellent organizational skills to manage multiple tasks simultaneously.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Resolved customer complaints in a timely manner.
- Provided assistance to radiologists and other medical staff as needed.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Greeted patients upon arrival and checked them in for appointments.
Sales Consultant
Flight Centre
Brookside, QLD
02.2018 - 11.2020
- Greeted and assisted customers to foster positive experiences.
- Worked with fellow sales team members to achieve group targets.
- Prepared and delivered appropriate presentations on products and services.
- Generated daily reports on sales activities for management review.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Identified areas of improvement within existing processes and procedures.
- Negotiated deals and handled complaints or objections.
- Analyzed customer needs and preferences to recommend appropriate products.
- Assisted in developing sales strategies and setting targets for different accounts.
Receptionist
Glass Outlet
Virginia, QLD
01.2017 - 02.2018
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Processed payments and updated accounts to reflect balance changes.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Coordinated pick-up and delivery of express mail services.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Education
High School Diploma -
Henry Kendall High School
Central Coast, NSW12-2011
Skills
- Strong interpersonal skills
- Multi-line phone proficiency
- Medical terminology
- Personal calendar oversight
- Invoice processing
- Stock maintenance
- Shipping and receiving packages
- Meticulous attention to detail
- Account management
- Professional and mature
References
Sonia Badrak
Scientific DIrector - Care Fertility
0415 378 532
Carmel Carrigan
Nurse Coordinator - Care Fertility
0412 148 161
Tania Hector
2IC - Queensland Xray
0412 061 415
Timeline
Personal Assistant to the Medical Director
Care Fertility
04.2024 - Current
Medical Receptionist
Care Fertility
08.2023 - 04.2024
Radiology Receptionist
Queensland X-Ray
11.2020 - 11.2022
Sales Consultant
Flight Centre
02.2018 - 11.2020
Receptionist
Glass Outlet
01.2017 - 02.2018
High School Diploma -
Henry Kendall High School
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