ANNA CUNNINGHAM
Bronte,NSW
Summary
PROFESSIONAL SUMMARY SKILLS Results-oriented Store Manager offering 10 years of experience in both retail management and customer service, managing people and growing business . Well-versed in communication, problem solving and exceptional customer focus .Energetic and productive with ability to thrive in customer-focused, fast-paced environments. Looking for company growth and development.
Overview
14
14
years of professional experience
Work History
Dual Store and Treatment Manager
Aesop
10.2019 - Current
- Managing Treatment business and Retail Stores
- Creating business goals and strategies to reach set KPIs for each quarter
- Training and developing team members from each business
- Member of the ANZ Philanthropic Foundation for Aesop
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Retail Business Manager. Secondment
Aesop
07.2022 - 09.2022
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
The Rocks
02.2020 - Current
Aesop - Senior Consultant
NSW
02.2016 - Current
- Coached team on effective upselling and cross-selling methods
- Trained and managed associates in customer service and sales techniques
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
- Ability to communicate with empathy, warmth, energy and sincerity
- Provide a high level of customer service coupled with emotional intelligence
- Used POS system to process sales, returns, online orders and gift card activation
- Display a strong attention to detail and an ability to multitask
- Demonstrate a resilient approach and seek opportunities to learn and develop
- High level of personal presentation
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Assistant Store Manager
06.2017 - 06.2019
- Staff scheduling
- Goals and performance
- Surpassed business targets on a regular basis through strategic employee engagement and forward-thinking planning
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Applied performance data to evaluate and improve operations, targeted to current business conditions and forecaster needs
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies
- Assisted Store Manager in meeting standards for customer service and quality
- Operations
- Oral and written communication
Back of House Assistant
TOPSHOP TOPMAN
10.2016 - 12.2016
- Supervisory assistance to the Topshop brand Opening and closing of warehouse as keyholder
- Processing shipments in a timely manner Organising and cleaning the stockroom, including arrangement of merchandise to company standards
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Performed inventory counts to verify stock levels
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Community Engagement Coordinator
Papunya Aboriginal Corporation, Remote Community
12.2015 - 10.2016
- Facilitating programs for a variety of age groups Mentoring and training young leaders
- Organizing social and recreational events surrounding cultural focus within the community
- Forming partnerships with agencies and Elders to deliver services surrounding community development
- Supporting language and culture development with young leaders in the community
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Helped clients manage Basic Card, Power and electricity and Personal bank accounts/savings
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Assistant Manager
Papunya Aboriginal Corporation, Papunya Community Store
08.2015 - 12.2015
- Managing the School Nutrition Program for 100 children Training and mentoring Indigenous staff Assisting customers with income management and centrepay Working with agencies to support local workers Cash reconciliation and handling Stock management Data Entry Customer Service Health and safety, food handling Living and working in a remote Indigenous community.
Executive Assistant to CEO
McCorkell & Associates, MD
01.2014 - 08.2015
- Organized and updated schedules for the CEO & MD
- Promoted team productivity by keeping supplies organised and well-stocked
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Coordinated responses to emails and other correspondence to facilitate communication and enhance business processes
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Coordinated complex annual company training sessions for multiple departments
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Sales Consultant
Mecca Cosmetica, Mosman
01.2014 - 07.2014
- Daily cleaning duties, open/closing tasks
- High level of personal presentation Money handling Stock management
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Used consultative sales approach to understand customer needs and recommend relevant products
- Drove new business by acquiring new clients and expanding new and existing relationships.
Gorman - Store Manager
10.2013 - 12.2013
- Created work schedules according to sales volume and number of employees
- Rotated merchandise and displays to feature new products and promotions
- Proactively identified performance gaps among team member's and implemented process improvements to enhance performance
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Reconciled daily sales transactions to balance and log day-to-day finances
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Sales Consultant
Aesop
09.2011 - 10.2013
- Consults
- Having a genuine and welcoming approach to new and existing customers
- Exceptional level personal presentation
- Meeting KPI's and sales targets
- Building new customer relationships and maintaining current relationships
Sales Consultant
WORLD: Factory Of Ideas
12.2009 - 07.2011
- Having a genuine and welcoming approach to new and existing customers
- Exceptional level personal presentation Meeting KPI's and sales targets
- Building new customer relationships and maintaining current relationships e World: factory of Ideas and Experiments
- Meeting sales targets Ensuring an enjoyable experience to build customer loyalty Being a dedicated team member by example and attitude
- Always being available to cover shifts and contribute to the team
- Maintaining a high level of presentation ensuring correct representation of the brand.
Make up Consultant
Bobbie Brown Cosmetics
11.2009 - 02.2010
- Ensuring customers requests are met and to a high standard
- Completing stock taking, e-mailing and faxing to achieve business activities
- Resolving customer queries promptly
- Effectively running facial events Meeting sales targets
- Received training and certification from Bobbi Brown Cosmetics to represent brand, explain technical functions of products and guide product selection by customers.
Education
High School Diploma -
Mosman High School
2008
Skills
- Performance Evaluations
- Staff Training
- Client Relations
- Staff Retention
Timeline
Retail Business Manager. Secondment
Aesop
07.2022 - 09.2022
Store Manager
The Rocks
02.2020 - Current
Dual Store and Treatment Manager
Aesop
10.2019 - Current
Assistant Store Manager
06.2017 - 06.2019
Back of House Assistant
TOPSHOP TOPMAN
10.2016 - 12.2016
Aesop - Senior Consultant
NSW
02.2016 - Current
Community Engagement Coordinator
Papunya Aboriginal Corporation, Remote Community
12.2015 - 10.2016
Assistant Manager
Papunya Aboriginal Corporation, Papunya Community Store
08.2015 - 12.2015
Executive Assistant to CEO
McCorkell & Associates, MD
01.2014 - 08.2015
Sales Consultant
Mecca Cosmetica, Mosman
01.2014 - 07.2014
Gorman - Store Manager
10.2013 - 12.2013
Sales Consultant
Aesop
09.2011 - 10.2013
Sales Consultant
WORLD: Factory Of Ideas
12.2009 - 07.2011
Make up Consultant
Bobbie Brown Cosmetics
11.2009 - 02.2010
High School Diploma -
Mosman High School