Summary
Overview
Work History
Education
Skills
Software
Certification
Volunteer Experience
Timeline
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Annie Huynh

Bachelor Of Science (Psychology And Human Resources) Graduate
Yokine,WA

Summary

I am a recent Curtin University graduate with a positive attitude and a willingness to learn. In my last year of my degree, I successfully completed a Business Capstone simulation and placed in the 13th percentile, which was on a worldwide scale. My recent work experiences have been primarily within the retail and health sector, in which I have demonstrated capacities in providing high levels of bespoke customer service, meeting store targets, problem solving and interpersonal skills.

I am currently looking for a role within the human resources umbrella, primarily in recruitment, employment services and HR generalist that will allow me to utilize my current skills and capacities and will allow me to grow both individually and career-wise.

Overview

2
2
Certifications
11
11
years of post-secondary education
5
5
years of professional experience

Work History

Optical Assistant

Oscar Wylee
Midland , WA
2020.11 - Current
  • Assisted patients with insurance and Medicare questions and eligibility and experience using HICAPS functions for quotations, payments and cancellations.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Conducted pretest procedures (auto-refractory, tonometry and lensmeter) to gather data before exam and make eye appointments more efficient and productive.
  • Bespoke assistance with frame styling and dispensing (single vision and multifocal) to provide the most suitable frame for patients' face shapes and personal preferences, as well as explaining the most appropriate lens options (i.e., coatings, high-index options, blue light filter, etc.) for their needs and lifestyles.
  • Competency in the provision of frame and lens troubleshooting (i.e., frame and nose pad adjustment, screw replacement, tilts, etc.) using tools and heating machines.
  • Frequently demonstrated the capacity to meet and exceed daily store targets.

Pharmacy Assistant

Amcal Pharmacy
Perth Airport , WA
2019.05 - Current
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Answered customer queries and provided ample product information and usage advice to ensure that the most appropriate health advice and/or product is given.
  • Received incoming supplies, processed invoices and stocked inventory in correct locations.
  • Processed pharmaceutical product EFTPOS and cash sales under the instruction/supervision of the pharmacist to ensure the health, wellbeing and safety of customers even after they leave the store.
  • Completion of continuous online and in-person training on various brands/products to ensure the provision of up-to-date and detailed product information for customers.

Food and Beverage Attendant

Spotless Group
Perth , WA
2019.09 - 2020.03
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Prepared alcoholic and non-alcoholic beverages, as well as food in a fast paced, high-pressure environment.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Processed customer EFTPOS, voucher and cash payments and documented orders.
  • Completed various food, health, hazard and safety modules and applied this knowledge in the work environment .

Retail Assistant

Cotton On Group
Garden City , WA
2017.10 - 2018.01
  • Assisted customers with queries through demonstrating a high level of product knowledge and rapport building.
  • Processed payments via EFTPOS and cash, whilst bagging and gift-wrapping products in an efficient and prompt manner, consistent with Cotton On's expectations of completing transactions within 2 minutes.
  • Consistently met store/personal targets, goals and KPIs (i.e., charity sales, general sales, customer subscriptions).
  • Received and processed stock into inventory management system.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Handled calls to address customer inquiries and concerns.

Bakery Sales Assitant

Altone Bakery & Patisserie
Altone , WA
2016.06 - 2017.10
  • Assisted customers with health and allergy requests, processing of orders and provided a high standard of food handling and preparation.
  • Processed EFTPOS and cash payments and end-of-day till balancing.
  • Regularly maintained a clean and hygienic work environment as per food, health and safety regulars.
  • Independent opening, closing and operation of store, autonomously completing any required tasks.

Education

Bachelor of Psychology - Psychology

Curtin University
Bentley
2021.02 - Current

Bachelor of Science - Psychology And Human Resources

Curtin University
Bentley
2016.03 - 2020.11

High School Diploma -

Chisholm Catholic College
Bedford, WA
2010.02 - 2015.12

Skills

    Customer Service

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Software

FRED Office

HICAPS

WebPOS

Magento

SPSS

Microsoft Programs

Certification

Youth Mental Health First Aid

Volunteer Experience

During my studies at Curtin University, I was a part of the Psychology Student Association's committee in 2018 as the club's secretary. In this role, I was tasked with the responsibilities of:

  • Performing administrative duties, including record keeping, minute-taking, meeting preparation and assistance, processing memberships and general communication and liaison with club members and key stakeholders.
  • Working closely with the club president and key stakeholders, particularly in conflict resolution and event planning to ensure that the general operations of the club ran smoothly.
  • Managing the club's social media, in which I was require to provide replies to student messages and queries, provide regular updates to the club's Facebook page to improve interaction and outreach (which, during the year I was involved in 2018, reached 260 likes).

I have also volunteered in various other roles for organizations such as:

  • AWESOME Arts Australia in 2019, where I was allocated the role of a festival assistant. The AWESOME International Arts Festival for Bright Young Things (the AWESOME Festival) is presented annually in the Perth CBD. The Festival showcases a spectacular array of events including theatre, dance, early childhood activities, music, film, literature, visual arts and creative hands-on activities. AWESOME is committed to presenting high-quality, layered programming for children aged 0 – 12 and their families. In my role, I was required to prepare and independently run various activities for children aged 2 to 8 years-old, provide information and assistance to families and children whilst encouraging engagement and enthusiasm and I maintained a high standard of safety and wellbeing for the children involved at all times.
  • Parkinson's WA in 2018, where I provided services at the ticketing, information, registration and merchandise counter for the "A Walk in The Park 2018" event, which is a major fundraising event for those with Parkinson's disease in Western Australia which enables Parkinson's WA to continue to provide the best care to people with Parkinson's and their family carers in WA.
  • Amana Living in 2014, where I provided assistance to the carers in nursing homes by transporting and assisting residents with mobility complications, running activities that provided mental and physical stimulation for residents and general housekeeping tasks.

Timeline

Bachelor of Psychology - Psychology

Curtin University
2021.02 - Current

Optical Assistant

Oscar Wylee
2020.11 - Current

Food and Beverage Attendant

Spotless Group
2019.09 - 2020.03

Working With Children Check

2019-08

Pharmacy Assistant

Amcal Pharmacy
2019.05 - Current

Youth Mental Health First Aid

2019-03

Retail Assistant

Cotton On Group
2017.10 - 2018.01

Bakery Sales Assitant

Altone Bakery & Patisserie
2016.06 - 2017.10

Bachelor of Science - Psychology And Human Resources

Curtin University
2016.03 - 2020.11

High School Diploma -

Chisholm Catholic College
2010.02 - 2015.12
Annie HuynhBachelor Of Science (Psychology And Human Resources) Graduate