Annie Jong

• Led and supported onboarding coordinators to ensure smooth and efficient onboarding processes for new starters, internal transfers, and contractors
• Ensured team adherence to compliance standards and regulatory guidelines related to The Star's talent acquisition.
• Mentored team members by providing guidance and resources to enhance understanding of the probity checking process.
• Enhanced data entry in tracking systems, guiding the team to manage this process with meticulous attention to detail, while ensuring that probity checks are completed accurately and within service level agreements.
• Foster collaboration with relevant departments, such as Licensing, Investigations, Employee Relations, and external agencies like Equifax and Federal Police, to facilitate thorough background checks and screenings.

• Assisted Talent Acquisition team in managing applicants by matching candidates to suitable roles based on skills and experience - with a focus within F&B & Culinary.
• Support in the coordination of group interviews, assessment days and other general administrative tasks
• Performed data entry and managed background checks for successful candidates, including contracting to onboarding in an Applicant Tracking System.
• Managed all incoming calls and emails directed to HR.
• Coordinate the administration of The Star Referral Program.

• Taking a step further as a Casino Guest Service Agent, our role is to coordinate and liaise with VIP Sales team to provide world-class service to our Star Club VIPs
• Perform high-volume of administrative tasks such as: hotel, restaurant, limousine, and flight reservations
• Respond to all guest enquiries and requests in a professional and timely manner
• Maintain a thorough understanding of the gaming promotions and services
• Manage multiple systems to manage memberships and Private Gaming Room access
• Assist in conducting Gaming Promotions & Draws

Key Achievements: Awarded as a valuable team member in a face-paced administration environment to deliver efficient service

• Expert of The Star Club Loyalty Program with knowledge to promote benefits of current promotions to increase activity
• Signup of new members and addressing a magnitude of guest enquiries of all areas of the business
• Greeting, monitoring, and issuing of guest access into our Private Gaming Rooms

• Supported operations of both The Star Grand and The Darling and was part of the pre-opening team for The Darling.
• Efficiently set up and served in-room dining requests.
• Prepared and served various alcoholic and non-alcoholic beverages.
• Ensuring timely delivery of amenities to clients.
• Conducted hotel floor inspections and maintained cleanliness of back-of-house areas and butler pantries.
• Conducted regular inventory checks and unloaded stock.
• Replenished hotel room minibars.
• Adhered to health and safety standards while upholding cleanliness.

Key Achievements: Performed higher duties (supervisory)

• Handled cash flow management, phone call responses, POS operations, report generation and forecasting.

• Part-time work at a children’s arts academy
• Prompt student participation and motivation through positive reinforcement and rewards
• Assisted in creating fun and engaging lessons
• Maintained a sanitized work environment for the children

• Executed daily opening and closing tasks.
• Prepared food and beverage orders in kitchen.
• Maintained cleanliness of workstation and equipment throughout front and back areas.
• Handled reservations and enquiries.
• Training new employees

• Responsible for communicating with manager on behalf of team
• Organising and leading discussions
• Arranging and coordinating group meetings
• Auditing of hotel rooms and analysing guest surveys to identify key problems
• Presented final analysis to IHG leadership team