Summary
Overview
Work History
Education
Skills
References
Timeline
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Rhiannan Kennedy

Geelong,VIC

Summary

Experienced business analyst with an IT background, specialising in data insights and stakeholder engagement. I combine corporate and technical experience to translate complex information into practical insights. Known for a leadership mindset and advocating for meaningful, data-driven change. Thrives in environments with diverse responsibilities and a focus on delivering successful project outcomes.

Overview

9
9
years of professional experience

Work History

Business Analyst Data Consult

Transport Accident Commission
Geelong, Victoria
05.2024 - Current
  • Queried and analysed large datasets using SAS SQL
  • Developed dashboards using Qlik Sense
  • Translated complex data into clear, actionable insights for stakeholders to support program evaluation and decision-making
  • Collaborated with cross-functional teams to define requirements and deliver data-driven solutions
  • Supported the design and refinement of evaluation frameworks, metrics and KPIs
  • Facilitated stakeholder discussions to align on business needs and analytical approaches
  • Documented data definitions, business rules and analytical methodologies
  • Managed competing priorities across multiple workstreams and projects

Contracts Coordinator (Projects)

The Gordon Institute of TAFE
Geelong, Victoria
05.2023 - 03.2024

Fixed Term Contract

  • Coordinated with cross-functional teams to ensure timely execution of contractual obligations, including service level agreements.
  • Reviewed and evaluated proposed contracts to ensure compliance with applicable policies and procedures.
  • Advised on the negotiation of contractual terms
  • Liaised with business owners to transform internal templates into new agreements
  • Collaborated with other departments, i.e. Legal and Finance, to resolve issues related to contract development or execution.
  • Ensured that all signed contracts and relevant documents were archived in accordance with the Public Records Act 1973 (Vic).
  • Reviewed Invitation to Tender and Request for Quotation documents
  • Prepared comprehensive reports outlining key findings from contract review process.
  • Submitted purchase orders through financial software

Account Manager

Microkeeper Payroll Sofware
Geelong, Victoria
09.2019 - 05.2023
  • Managed client relationships while supporting the implementation of customised payroll software solutions
  • Mentored and supported junior team members
  • Identified and understood client needs and challenges, enabling the delivery of tailored solutions
  • Established and maintained effective relationships with internal and external stakeholders
  • Collaborated with internal teams to develop and implement strategies that addressed client needs
  • Managed multiple accounts, ensuring achievement of performance goals and KPIs
  • Developed in-house guides, manuals, policies and procedures to support continuous improvement
  • Interpreted awards and Enterprise Agreements to support effective implementation

Service Desk Analyst

Fujitsu
Auckland, New Zealand
02.2019 - 08.2019

Fixed Term Contract

  • Engaged with and mobilised third-party specialists under time sensitive conditions to resolve high priority issues at off-site locations
  • Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
  • Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
  • Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
  • Mobile, network and peripherals Active Directory related tasks
  • Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff

Database Manager

St Cuthbert’s College
Auckland, New Zealand
02.2017 - 02.2019

Full Time

  • ERP software Maintenance and Administration (Synergetic)
  • Managed SQL database and developed reports for cross-functional teams.
  • Managed ad hoc requests for customised business reports, supporting strategic decision-making.
  • Resolved information access issues, troubleshooting to improve customer and internal data entry and access.
  • Stakeholder engagement (Parents, Teachers, Principle, Bursar and other staff)
  • Built and managed database exports, analysis reports and mailing lists.
  • Implemented policies to limit access of critical data to key personnel.
  • Led data quality audits and created data cleansing scripts to improve accuracy

Education

Bachelor of Computing Systems (BCS) -

Unitec Institute of Technology
Auckland
2017

Certificate of Information Technology -

Unitec Institute of Technology
Auckland
2013

Clonard College
Geelong
2011

Skills

  • SAS SQL querying for data extraction and analysis
  • Qlik Sense and Power BI data modelling, scripting and dashboard development
  • Advanced Microsoft Excel for data analysis and reporting
  • Data validation, reconciliation and quality assurance
  • Project and account management across multiple stakeholders
  • Strong focus on compliance, auditing and accountability
  • Clear and effective communication across face-to-face, email and phone
  • Cross-functional stakeholder engagement and collaboration

References

References available upon request

Timeline

Business Analyst Data Consult

Transport Accident Commission
05.2024 - Current

Contracts Coordinator (Projects)

The Gordon Institute of TAFE
05.2023 - 03.2024

Account Manager

Microkeeper Payroll Sofware
09.2019 - 05.2023

Service Desk Analyst

Fujitsu
02.2019 - 08.2019

Database Manager

St Cuthbert’s College
02.2017 - 02.2019

Bachelor of Computing Systems (BCS) -

Unitec Institute of Technology

Certificate of Information Technology -

Unitec Institute of Technology

Clonard College
Rhiannan Kennedy