Rhiannan Kennedy

• Queried and analysed large datasets using SAS SQL
• Developed dashboards using Qlik Sense
• Translated complex data into clear, actionable insights for stakeholders to support program evaluation and decision-making
• Collaborated with cross-functional teams to define requirements and deliver data-driven solutions
• Supported the design and refinement of evaluation frameworks, metrics and KPIs
• Facilitated stakeholder discussions to align on business needs and analytical approaches
• Documented data definitions, business rules and analytical methodologies
• Managed competing priorities across multiple workstreams and projects

Fixed Term Contract

• Coordinated with cross-functional teams to ensure timely execution of contractual obligations, including service level agreements.
• Reviewed and evaluated proposed contracts to ensure compliance with applicable policies and procedures.
• Advised on the negotiation of contractual terms
• Liaised with business owners to transform internal templates into new agreements
• Collaborated with other departments, i.e. Legal and Finance, to resolve issues related to contract development or execution.
• Ensured that all signed contracts and relevant documents were archived in accordance with the Public Records Act 1973 (Vic).
• Reviewed Invitation to Tender and Request for Quotation documents
• Prepared comprehensive reports outlining key findings from contract review process.
• Submitted purchase orders through financial software

• Managed client relationships while supporting the implementation of customised payroll software solutions
• Mentored and supported junior team members
• Identified and understood client needs and challenges, enabling the delivery of tailored solutions
• Established and maintained effective relationships with internal and external stakeholders
• Collaborated with internal teams to develop and implement strategies that addressed client needs
• Managed multiple accounts, ensuring achievement of performance goals and KPIs
• Developed in-house guides, manuals, policies and procedures to support continuous improvement
• Interpreted awards and Enterprise Agreements to support effective implementation

Fixed Term Contract

• Engaged with and mobilised third-party specialists under time sensitive conditions to resolve high priority issues at off-site locations
• Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
• Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
• Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
• Mobile, network and peripherals Active Directory related tasks
• Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff

Full Time

• ERP software Maintenance and Administration (Synergetic)
• Managed SQL database and developed reports for cross-functional teams.
• Managed ad hoc requests for customised business reports, supporting strategic decision-making.
• Resolved information access issues, troubleshooting to improve customer and internal data entry and access.
• Stakeholder engagement (Parents, Teachers, Principle, Bursar and other staff)
• Built and managed database exports, analysis reports and mailing lists.
• Implemented policies to limit access of critical data to key personnel.
• Led data quality audits and created data cleansing scripts to improve accuracy