Annie Kil

My proficient skills in picking up new systems rapidly afforded me to work on various emergency projects across multiple different State Government Departments and Agencies. These projects have been in response to the Natural Disasters and Pandemic that Queensland has experienced over the last two years. I have been very fortunate to be awarded a Certificate of Recognition from the Queensland Chief Health Officer Dr John Gerrard for my role as an Assessor for the COVID-19 Response team.

My role has been extremely versatile and heavily dependant on the specific project i am working on. Listed below are some of the main projects that i have worked on:

• Resilient Homes Fund
• Community Recovery Grant (Emergency hardship & Essential household content Grant)
• COVID -19 Response team - Public Health Directions Exemptions
• Check-in QLD Business Application
• Multichannel Communications for the Department of Premier and Cabinet’s social media accounts (Facebook, Instagram, Twitter)
• Queensland Health COVID-19 Vaccinations
  

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Entered applications and followed up with appropriate personnel for missing information on incomplete loan packages.
• Checked loan applications and supporting documentation for completeness and accuracy.

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
• Listened attentively to client feedback and worked with product development team to introduce new services.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Liaised between account holders and various departments.