Annie Mong
Brisbane,QLD
Summary
Efficient Administration Assistant with over 2-year experience providing top-notch assistance to meet staff needs. Also, having high communicative skills to perform desirable teamwork outcomes and decisive nature necessary to manage independent work. Lastly, being a self-motivated person with great willingness to accept challenges and understand new knowledge.
Overview
5
5
years of professional experience
Work History
Quotation Specialist
Instock Building Materials Pty Ltd
Brisbane, QLD
01.2024 - Current
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Analyzed plans and specifications to identify scope and cost of projects.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
Sales Representative
Oztop Top Building Supplies Pty Ltd
Underwood, Brisbane, QLD
10.2021 - 12.2023
- Interact directly with customer throughout all phases of the sales process
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Establish, develop and maintain positive business and customer relationships
- Coordinate sales effort with team members and other departments
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
Medical Receptionist
Star Medical Centre (Acacia Ridge)
Acacia Ridge, Brisbane, QLD
10.2021 - 10.2023
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Administration Assistant
Australian Pet Products Pty Ltd
Southport, Gold Coast, QLD
10.2019 - 03.2021
- Processed invoices and expenses using MYOB to facilitate on-time payment and report to accountant
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Recorded expenses and maintained accounting records in excel.
Education
Certificate III: Business Administration in Medical -
Tafe Queensland
11.2018
High School Diploma -
Merrimac State High School
11.2016
Skills
- Report Generation
- Client Advocacy
- Workflow Coordination
- Meeting Coordination
- Records Management Systems
- Database Maintenance
Languages
Mandarin - Native
Cantonese - Native
English - Fluent
References
- Oztop Building Supplies Pty Ltd - Jason Lee - Store Manager - 0434 498 269
- Star Medical - Janene Riedel - Practice Manager - 0400 690 662
- Australian Pet Products - Angela Wong - Manager - 0420 709 999
Timeline
Quotation Specialist
Instock Building Materials Pty Ltd
01.2024 - Current
Sales Representative
Oztop Top Building Supplies Pty Ltd
10.2021 - 12.2023
Medical Receptionist
Star Medical Centre (Acacia Ridge)
10.2021 - 10.2023
Administration Assistant
Australian Pet Products Pty Ltd
10.2019 - 03.2021
Certificate III: Business Administration in Medical -
Tafe Queensland
High School Diploma -
Merrimac State High School