Annie Murnane

For the past 4 years I have successfully run a small business that focuses on providing commissioned hand-drawn pet portraits to clients. Since founding, I have created lasting relationships with customers resulting in most of my business coming from word of mouth and referrals. Through operating Annie& I have gained valuable workplace skills that transfer seamlessly to a retail environment, these include:

• Exceptional customer service skills developed through small business operations
• Strong visual marketing abilities honed through creating social media content and advertisements
• Effective sales techniques developed by managing various tasks
• Attention to detail in managing day-to-day operations of a small business

• Multitasked time-sensitive tasks in conjunction with maintaining a 5-star reputation.
• Supervised daily animal care routines, ensuring optimal health and well-being of all animals.
• Trained new staff on proper handling techniques and safety protocols for various animal species.
• Monitored animal diets, maintaining accurate feeding schedules and nutritional standards.
• Enhanced facility cleanliness by maintaining kennels, enclosures, and common areas on a daily basis.

Working for a family run restaurant allowed me to offer face to face customer service and personable experiences for patrons. This time spent with new and familiar faces becoame an invaluable life asset, as I thoroughly enjoyed providing recommendations along with friendly conversation. My front of house role included skills and duties such as:

• Professional and concise food recommendations
• Friendly, personable service aimed in securing new customers as long-term patrons
• A cool, calm attitude in rush hour type settings
• Excellent memory skills
• Attention to detail for visual aesthetic and ambiance
• Strong teamwork skills and ability to take on new information and advice