Catherine Beyer
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with many years of experience working in busy manual handling environments.
Overview
12
12
years of professional experience
Work History
Drive Through Bottle Shop Manager
D'Aguilar Hotel
D'Aguilar, QLD
11.2022 - Current
- Reduced order processing times with diligent inventory management and accurate recordkeeping.
- Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the company.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Safely and securely loaded items to prevent damage during transport.
- Maintained a clean, safe work environment by adhering to safety regulations.
- Enhanced team collaboration through clear communication and coordination in handling tasks.
Drive Through Bottle Shop Attendant
Woodford Hotel
Woodford, QLD
01.2017 - 11.2022
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Reduced inventory discrepancies by conducting thorough and accurate merchandise counts.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Assisted in boosting sales through engaging product demonstrations and personalized recommendations.
- Ensured customer safety by promptly addressing spills, obstructions, or other hazards in the store area.
Customer Service Officer
Woodford Hardware
Woodford, QLD
01.2012 - 01.2017
- Elevated store reputation through exemplary customer service skills which resulted in repeat business from satisfied patrons.
- Enforced safety protocols within the hardware store thus minimizing accidents related to hazardous materials or tools.
- Facilitated successful special orders for customers seeking specific products not readily available in-store while ensuring timely delivery updates were provided as needed.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Loaded and unloaded raw materials from trucks, ensuring timely delivery for production needs.
Skills
- Customer Service
- Conflict resolution
- Problem solving
- Store operations
- Organizational skills
- Time management
- Quality control
- Adaptability and flexibility
- Technical troubleshooting
- Health and safety
- Forklift Operation
- Materials Handling
- Equipment Operation
References
Dana Mitchell 0400123240
Current Employer.
Nicholas Jahr 0412030184
Previous work colleague.
Dick Howard 0407627763
Previous Employer.
Timeline
Drive Through Bottle Shop Manager
D'Aguilar Hotel
11.2022 - Current
Drive Through Bottle Shop Attendant
Woodford Hotel
01.2017 - 11.2022
Customer Service Officer
Woodford Hardware
01.2012 - 01.2017