ANNIE NGUYEN
Melbourne,VIC
Summary
Property Manager with extensive experience in property management and client services. Known for delivering exceptional service through creativity, enthusiasm, and reliability, I excel in sales and communication, consistently meeting client expectations and achieving high standards. Skilled in using property management platforms such as PropertyMe, OurProperty, Rest and Inspection Express, I efficiently manage portfolio size of up to 200 properties and daily operations, conduct inspections, and ensure compliance with industry standards. I thrive in diverse and challenging environments, building rapport with clients and colleagues while effectively managing deadlines. Eager to contribute as a valuable team member, I am dedicated to helping businesses maximize their potential. Responsible Property Manager committed to ensuring safe and comfortable environment for renter as well as advocating for needs of the rental providers and for the business.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
Bekdon Richards Estate Agents
09.2023 - Current
- Manage lease renewals, rent increases and terminations
- Property Maintenance Coordinate routine maintenance and emergency repairs
- Oversee property inspections and ensure compliance with safety regulations
- Maintain relationships with contractors and service providers
- Marketing and Advertising Develop marketing strategies to attract new renters
- Manage property listings on company websites and other platforms
- Conduct property showings for prospective renters
- Administrative Duties Maintain accurate records of renters information and property details
- Ensure compliance with local, state, and federal laws regarding property management
- Property Improvement Identify opportunities for property enhancements and upgrades
- Work with the rental providers on long-term improvement plans.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both Renter/s and property management team.
- Handled Renters complaints promptly and appropriately, calling in trades, and other support services.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
Property Manager
Philip Webb Real Estate
01.2019 - 08.2023
- Liaising with the rental providers, trades and renters
- Seeking instructions and sending out workorders and following up work and scheduling
- Screening prospective renters, processing and preparing rental applications and rental tenancy agreements
- Attending open homes and private inspections, Conducting routine inspections, entry condition reports, and exit inspections
- Advertising rental properties for lease and off listing properties
- Performing general administrative tasks, such as responding to emails and phone inquiries
- Appraising residential properties, and recommending rent increase and lease renewals
- Arranging and overseeing client inspections
- Prospecting recently sold homes and seeking potential listings
- Collecting and inputting data into the company database
- Attending auctions and open homes for sale
- Cold calling prospective vendors and contacting potential buyers via the CRM systems.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Sales Consultant
Ray White Box Hill
03.2018 - 09.2018
- Appraised residential properties and providing potential vendors comparable market analysis
- Sought potential listings through networking and cold calling
- Assisted with listing and planning sales campaigns
- Introduced buyers to open homes and writing up offers for sale
- Offered and provided advice on market conditions
- Arranged inspections for clients
- Prospected for recently sold homes, listed properties, and auctions invites
- Collected and processed data into the company database.
Sales Expert
David Jones Pty Ltd
09.2015 - 03.2018
- Greeted customers and ascertain customer needs
- Open and close cash registers, performing tasks such as counting money and balancing float
- Maintained knowledge of current sales and seasonal promotions, policies regarding payment and exchanges, and security practices
- Computed sales prices, total purchases, received and processed cash or credit payment
- Maintained and controlled inventory and stock
- Handled customer enquiries and complaints accordingly
- Identified security risks and thefts
- Ascertained customer needs and requests
- Located resources for problem resolution
- Acquired merchandise based on customer needs and requirements.
Client Service Administrator
StirlingFildes
06.2014 - 12.2015
- Provided excellent customers service (face to face & on the phone)
- Organised and rescheduled appointments
- Managed and updated databases for customer accounts
- Followed up customer enquiries
- Tracked and located orders and delivery
- Managed and created new accounts to improved customer relations and increased sales
- Advance Knowledge of Microsoft Office (Excel, Word, Outlook) Goldmine System and Attaché Programs
- Worked efficiently with all managing departments
- Handled incoming calls and correspondence
- Accurately & promptly processed applications, enquiries and payments utilising computerised systems, including handling a variety of payments options and receipting manual or electronic payments.
Sale Assistant
Eastern Baltic Furniture
07.2014 - 09.2015
- Coordinated new and existing customers
- Provided customer satisfaction by optimizing revenue and encouraging account growth
- Provided customers with product updates and marketing ideas
- Reviewed and updated visual merchandising
- Coordinated mailings and other management or project-related activities.
Pharmacy Assistant
Chemist Warehouse
11.2011 - 06.2014
- Delivered high quality customer services and performed cash transactions
- Established and maintained patient profiles
- Provided excellent healthcare advice and product recommendations
- Increased sales with excellent customer service levels and developed good relationships with regular customers
- Handled queries and complaints
- Maintained stock and inventory of prescription and over-the-counter medications
- Managed inbound and outgoing phone calls.
Education
CPP40307 Certificate IV in Property Services -
Swinburne University of Technology
01.2017
Cert III Community Pharmacy -
Healthcare Training Australia
01.2014
Apply First Aid -
Box Hill Institute
01.2013
Cert III Early Childhood Education -
Box Hill Institute
01.2013
Skills
- Effective Communications
- Customer Service
- Relationship Management
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Relationship building and rapport
References
Available upon request
Availability
Available within 2 weeks notice.
Timeline
Assistant Property Manager
Bekdon Richards Estate Agents
09.2023 - Current
Property Manager
Philip Webb Real Estate
01.2019 - 08.2023
Sales Consultant
Ray White Box Hill
03.2018 - 09.2018
Sales Expert
David Jones Pty Ltd
09.2015 - 03.2018
Sale Assistant
Eastern Baltic Furniture
07.2014 - 09.2015
Client Service Administrator
StirlingFildes
06.2014 - 12.2015
Pharmacy Assistant
Chemist Warehouse
11.2011 - 06.2014
Cert III Community Pharmacy -
Healthcare Training Australia
Apply First Aid -
Box Hill Institute
Cert III Early Childhood Education -
Box Hill Institute
CPP40307 Certificate IV in Property Services -
Swinburne University of Technology