Annie Nguyen
Administration & Customer Service, Excel And Accounting Software - Xero
Burwood
Summary
Detail-oriented Administration & Customer Service Professional with 15+ years of experience in client relations, financial data entry, and account management. Recently completed Certificate IV in Accounting & Bookkeeping and currently pursuing a Diploma of Accounting at Holmesglen Institute. Possesses foundational knowledge in Xero, MYOB, accounts payable/receivable, and payroll administration. Adept at streamlining office operations, managing financial records, and delivering exceptional customer support. Seeking an administration, bookkeeping, or accounts support role to leverage my skills and gain Australian experience.
Overview
17
17
years of professional experience
23
23
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Logistics Account Executive
Cargo Services Far East Limited
12.2020 - 12.2023
- Manage and oversee daily sea freight export operations
- Manage vessel booking, tracking shipment
- Preparing monthly invoice and billing summary
- Prepare daily shipment report, update shipment status daily and send report to customer
- Coordinate shipments, ensuring precise and timely documentation and daily shipment report
- Liaise effectively with shipping lines, freight forwarders on shipment status
- Follow up on shipping documentation such as Booking Confirmation, Bill of lading, ISF submission
- Collaborate with international team members and third-party agents to ensure shipments go smoothly and solve problems
- Provide reporting and documentation support to customers
Sales Assistant and Customer Service
Fonecast
12.2024 - 03.2023
- Company Overview: Computer and Phone Repair Store
- Delivering customer service and assisting customers in shopping experience on phones and phone accessory
- Assisting customers with product selection, providing recommendations, and closing sales
- Maintaining a visually appealing store presentation
- Restocking and replenishing merchandise
- Processing sales, returns, and exchanges efficiently and accurately
- Phone repair technician assistant such as screen protector, changing phone screen and phone battery
- Computer and Phone Repair Store
Sanction Specialist – AML Screening
Prudential Hong Kong
11.2016 - 11.2020
- Excellence in using OWS/ Fiserv system and Dowjones for AML screening
- Experienced using company internal system for viewing client proposal
- Follow up with IT team to make sure daily alert has been uploaded to avoid any missing for client screening
- Investigating the open alerts generated by the AML and sanctions screening system and deciding whether the alert is a potential positive match or a false positive match
- Experienced when escalating the potential positive true match to manager of the centralised team
- Conducting a daily reconciliation between the number of records being processed by the sanctions screening system and the number of records extracted by the relevant LUs to ensure the completeness of the sanctions screening process
- Escalating deviation noted in the reconciliation process to manager
- Documenting the daily reconciliation results together with supporting evidence
- Assisting the manager to prepare regular sanctions screening related reports as required for internal/external parties
- Familiar with annual training course from Prudential and completed
Customer Service Executive
Alliance Time Hong Kong Limited
04.2016 - 11.2016
- Company Overview: Hong Kong
- Described product and service details to customers to provide information on benefits and advantages
- Respond to inquiries from customer via phone, email or online chat
- Resolving issue and customer inquiries on products sales and after-sales service
- Ensure that customers' enquiries are resolved timely in compliance with the company’s standards
- Proactively keep customers updated on status of repair work
- Address customers' concerns promptly to enhance their satisfaction
- Hong Kong
Telephone Interviewer – Part Time
CIDO Ltd.
05.2012 - 08.2013
- Company Overview: Marketing Research Company
- Conduct business / customer interviews over the telephone
- Translation from Vietnamese to English & vice versa
- Marketing Research Company
Assistant to Project Director
Metan Company
11.2010 - 11.2012
- Company Overview: Event Organization and Branding Company
- Support Project Director in organizing events
- Check and supervise the work of account executives which are assigned by Director
- Monitor work progress and follow up the work for Director
- Attend the meetings with Project Director or other departments and prepare meeting minutes to report to Director
- Provide direction and assistance to account executive staff as required
- Arrange Director’s meeting schedule
- Provide translation, interpretation and other administration works
- Assist Operation Department in training, translating and other works required by Operation Department
- Monitor and update the projects that Account Managers is handling and report to Director
- Assist the Director in daily activities
- Event Organization and Branding Company
Secretary cum Receptionist
ARUP VIETNAM LIMITED
05.2007 - 11.2010
- Company Overview: Vietnam
- Greet customers with a friendly and welcoming attitude
- Answer all incoming calls and direct them to the appropriate team member
- Arrange meeting schedule
- Organize computer-based information, document filing to ensure easy reference and retrieval
- Responsible for handling clerical tasks such as typing, translation (contract, letter, construction specification), filing, fax
- Provide translation, interpretation and other administration works
- Set up and maintenance of project records, drawing, correspondence in accordance
- Preparing project contract
- Provide travel arrangements for the Manager in cooperation with the travel coordinator
- Verify working time sheet for staff/ drivers
- Arrange hotel reservations, travel visa, air-ticket booking and claims business expenses
- Follow up office equipment and accessories maintenance including fax, photocopier machines, air conditioners, etc
- Vietnam
Education
Certificate IV - Accounting and Bookkeeping
Holmesglen Institute
Chadstone, VicDiploma of Accounting
Holmesglen Institude
Chadstone, VIC 04.2001 -
Bachelor of Arts - Business English
Hung Vuong University
Certificate - Marketing Management
Economy University of Economic
Certificate - Advanced Computer Skills
Economy University of Economic
Skills
- Accurate Data Entry
- Comprehensive Accounting Skills
- Billing Administration
- Payroll Administration
- Accounts Receivable Reconciliation
- Vendor Payment Processing
- Computerise
- Xero
- Business Communications
- Account Management
- Office 365 Administration
- System Administration Support
- Customer Service
- Data Analysis
- Administrative/ Clerical Support
- Microsoft Office
- Receptionist Duties
- Microsoft PowerPoint
- Freight
Accomplishments
By using Excel Formula and Conditional Formatting to reduced invoice processing time by 30%
Certification
Accounting and Book Keeping Cert IV
Timeline
Sales Assistant and Customer Service
Fonecast
12.2024 - 03.2023
Accounting and Book Keeping Cert IV
11-2024
Logistics Account Executive
Cargo Services Far East Limited
12.2020 - 12.2023
Sanction Specialist – AML Screening
Prudential Hong Kong
11.2016 - 11.2020
Customer Service Executive
Alliance Time Hong Kong Limited
04.2016 - 11.2016
Telephone Interviewer – Part Time
CIDO Ltd.
05.2012 - 08.2013
Assistant to Project Director
Metan Company
11.2010 - 11.2012
Secretary cum Receptionist
ARUP VIETNAM LIMITED
05.2007 - 11.2010
Diploma of Accounting
Holmesglen Institude
04.2001 -
Bachelor of Arts - Business English
Hung Vuong University
Certificate - Marketing Management
Economy University of Economic
Certificate - Advanced Computer Skills
Economy University of Economic
Certificate IV - Accounting and Bookkeeping
Holmesglen Institute
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