Annie Nielsen
Scarborough
Summary
Dynamic Front Desk Receptionist with proven expertise at Moreton Bay Boat Club, enhancing guest relations and satisfaction through exceptional customer service and meticulous appointment scheduling. Skilled in cash handling and data confidentiality, I consistently improved office efficiency and fostered a welcoming environment, contributing to increased guest retention and seamless visitor experiences.
Diligent Medical Administrator with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
Moreton Bay Boat Club
07.1999 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Provided basic technical support for front office equipment, minimizing downtime.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected [Type] payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
Education
High School Diploma -
Roma Catholic College
Roma, QLD12-1987
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Office administration
- Confidentiality handling
- Guest relations
- Skilled in POS & Micropower
- Meeting scheduling
- Multi-line telephone systems
- Office management
- Technical support
- Call routing
- Hospitality best practices
- Mail sorting
- Call forwarding
- Mail handling
- Task delegation
- Basic accounting
- Clerical support
- Mail distribution
- Staff management
- Bookkeeping
- Expense reporting
- Multitasking and organization
- Phone etiquette
- Record keeping
- Data confidentiality
- Sorting mail
- Package and mail receipt
- Appointment confirmation
- Email and telephone decorum
- Email correspondence
- Correspondence typing
- Customer assistance and interaction
- Punctual and reliable
- Call answering and routing
- Microsoft office
- Computer proficiency
- Payment processing
- Courteous and professional
- Greeting and seating clients
Timeline
Front Desk Receptionist
Moreton Bay Boat Club
07.1999 - Current
High School Diploma -
Roma Catholic College
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