Annie Phung
Medlow Bath,NSW
Summary
Graduate hospitality student who is skilled in customer service and industry aspects in hotel/restaurant settings. Adaptable and driven with strong work ethics and ability to thrive in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Food and Beverage Team Leader
Hydro Majestic Hotel
Medlow Bath, NSW
03.2022 - Current
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
F&B Allrounder
Spicers Retreats
Brisbane, QLD
06.2021 - 01.2022
- (Spicers Peak Lodge and Spicers Balfour)
- Welcome guests and deliver friendly and warm service
- Work across restaurant and bar to make sure guests are taken care of all time
- Provide food and beverage knowledge to assist guests
- Answer phone calls and make bookings
- Communicate with the team to make sure guest’ s requests are met and help deliver a smooth service
Section Waitress
Three Blue Ducks Brisbane
Brisbane, QLD
02.2021 - 06.2021
- Provide friendly and welcoming customer service
- Represent the brand through engagement and sharing knowledge about food and wine
- Communicate to chefs and take care of allergens/dietary requirements
- Answer phone, manage booking through Opentable
- Work efficiently in a fast-paced environment
- Deliver excellent customer service by going personal but professional
- Work as a team to complete tasks efficiently.
Allrounder
Emirates One and Only Wolgan Valley - F&B
Wolgan Valley, NSW
07.2020 - 01.2021
- Performed wine and food knowledge in fine-dining restaurant context.
W Brisbane Hotel, F&B Allrounder
Brisbane, QLD.
07.2019 - 01.2020
- Worked in various outlets such as bar, restaurant, and banquets
- Maintained friendly service for the guests
- Followed event orders to set up and run service smoothly
- Answered phones, responded to customer inquiries and transferred calls.
Attendant
Hyatt Regency Hotel Sydney, Food and Beverage
Sydney, NSW
08.2018 - 06.2019
- Welcomed guest, allocated seat, and explained special promotions
- Took drink and food orders via Micros POS
- Engaged, took care of guests to make sure service is delivered smoothly.
Education
Bachelor of Business - Hotel And Resorts Management
Blue Mountains International Hotel Management
NSW06.2020
Bachelor of Business - Management
Torrens University
06.2020
Skills
- Teamwork
- Communication skill
- Computer skill
- Excellent customer service
- Micros POS
- Answering phones
- Food and beverage knowledge
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Food and Beverage Team Leader
Hydro Majestic Hotel
03.2022 - Current
F&B Allrounder
Spicers Retreats
06.2021 - 01.2022
Section Waitress
Three Blue Ducks Brisbane
02.2021 - 06.2021
Allrounder
Emirates One and Only Wolgan Valley - F&B
07.2020 - 01.2021
W Brisbane Hotel, F&B Allrounder
07.2019 - 01.2020
Attendant
Hyatt Regency Hotel Sydney, Food and Beverage
08.2018 - 06.2019
Bachelor of Business - Hotel And Resorts Management
Blue Mountains International Hotel Management
Bachelor of Business - Management
Torrens University
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