Annie Russell
Rosewood,QLD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Initial Liability Administration Officer
Australian Veteran Health Services
07.2023 - Current
- Connected Veterans with valuable resources, promoting self-sufficiency and successful transitions to civilian life.
- Promoted a supportive environment for Veterans by demonstrating empathy, understanding, and patience during difficult conversations or situations.
- Effectively managed caseloads while maintaining high levels of client satisfaction and ensuring all pertinent deadlines were met in a timely manner.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Utilized Best Practice and Microsoft Suite to compose correspondence letters to explain current status of applications and request additional documentation.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Owner/Office Manager
Grasshopper the Tree Lopper
02.2020 - Current
- Answer and manage all incoming and outgoing calls
- Perform all administrative tasks such as filling, booking jobs, quotes, all invoices, etc
- Creating and updating all spreadsheets (budgeting, mail, job sheets)
- Support team onsite to ensure all jobs were met to standard of company and customer
- Accounts (pays, invoices, banking)
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Prepared annual budgets with controls to prevent overages.
- Trained and motivated employees to perform daily business functions
- Managed day-to-day business operations
Medical Receptionist (Temp)
Walloon Medical Centre
10.2022 - 06.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, sanitizing surfaces and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
Receptionist/Legal Secretary
McNamara and Associates
01.2017 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
Reception/Administrator
SQS Haulage
10.2017 - 01.2018
- Answering all incoming calls, opening and distributing daily mail
- Greeting Guests and visitors
- Ensuring reception is impeccable at all times
- Creating and maintaining all logistics spreadsheets
- Liaise with customers and suppliers on daily basis
- Collected, validated, and distributed information to employees
- Managed company schedule to coordinate calendar and arrange travel for South East Queensland
- Created and managed project plans, timelines and budgets
Direct Sales Associate
01.2016 - 01.2017
- Process applications for Personal Loans and Car loans
- Adhering to responsible lending laws and regulations to ensure compliance throughout the loan process
- Assess customer's needs and eligibility for product solution
- Provide customers with up-sell and cross sell options
- Take inbound calls and conducting customer loan interviews
- Meeting and exceeding individual KPI's and sale targets
- Encouraging teamwork to reach team targets in an interactive way
Supervisor •Supervisor
Merlo Coffee
10.2010 - 01.2016
- Cash register procedures (Banking, opening and closing till)
- Staff rosters and time sheets
- Committed to producing quality product for every client
- Provide friendly and efficient customer service
- Maintain safe, clean and pleasant environment for customers and staff
- Provide barista training and orientation to café operating procedures for new staff
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
Education
High School Diploma -
St. Augustine's College
Augustine Heights2014
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Springfield Lakes State School
2009
Skills
- Pracsoft
- MedicalDirector
- Creative Solutions
- Medical Report Preparation
- Collecting Patient Specimens and Tests
- Adaptable and Flexible
- Calendar and Appointment Management
- Sterilizing Procedures
- Medical Writing
- Medical Billing and Coding
- Computer Proficiency
- Staff Leadership
- Insurance claims
- First Aid/CPR
Certification
- First Aid
- CPR
- Health and Safety
- Bronze Medallion Life Saving
References
Kelly Stapleton (Walloon Medical Centre, Practice Manager) - 0450 206 547
Peter Wilkinson (McNamara and Associates, Director) - 0409 535 500
Timeline
Initial Liability Administration Officer
Australian Veteran Health Services
07.2023 - Current
Medical Receptionist (Temp)
Walloon Medical Centre
10.2022 - 06.2023
Owner/Office Manager
Grasshopper the Tree Lopper
02.2020 - Current
Reception/Administrator
SQS Haulage
10.2017 - 01.2018
Receptionist/Legal Secretary
McNamara and Associates
01.2017 - 02.2020
Direct Sales Associate
01.2016 - 01.2017
Supervisor •Supervisor
Merlo Coffee
10.2010 - 01.2016
High School Diploma -
St. Augustine's College
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Springfield Lakes State School
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