Antonietta (Annie) Salvitti
THORNBURY,VIC
Summary
Accomplished in leading high-performing teams at MLC, through assessment of teams and their skills, and the needs of the business to challenge and lead through a constantly changing environment. Achieving significant uplift and improvements, mentoring of future leaders and performance management of individuals. Skilled in negotiating across teams and business areas to achieve project and business outcomes. Thrive on bringing people together to meet business, legislative or technical requirements and ensuring the end customer needs and impacts are assessed and met. Working collaboratively to achieve results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager , Operations Change & Implementation
MLC
Melbourne , VIC
02.2021 - 07.2024
- Managing a team of 16 Operations Change Analysts/Leads
- Enhanced customer/stakeholder satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Management of resources into projects, maintenance of workflow tools and up-skill of staff to create efficiencies
- Resolved conflicts of interest between projects and the business, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Built high-performing teams through effective recruitment, on-boarding, and talent development initiatives
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Operations Consultant
Plum Super
Melbourne , VIC
02.2019 - 02.2021
- Collaboration with Project Teams as subject matter expert, integrating solutions into Operations environment
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills
- Leading the COVID 19 early release of superannuation payments for Plum Operations
- Managed diverse teams and Leaders and fostered a positive working environment, leading to increased employee satisfaction, through training and development of staff
- Enhanced customer experience by regularly reviewing service delivery processes and incorporating feedback from clients (Net Promoter Score feedback) into improvements
- Collaborated with stakeholders to target issues, under performance, queue management to improve operational efficiency, and uplift processes
- Collaborated with senior leadership on the development of long-term strategic goals for improved operational performance.
Lead, Plum Data Integrity
Plum Super
Melbourne , VIC
04.2015 - 02.2019
- Managing a team of 14 Data Integrity & Operations Support Staff - analysis and querying of employer data within Employer Superannuation Plans, Statements testing, complex queries, Defined Benefit queries
- Projects: Liaison between Operations teams and Projects, review of requirements and stakeholder in all Plum projects for Plum Operations
- Resource Management and Workflow: Cross-skilling of team, ensuring we are at optimum ability to provide quality customer service to both internal and external clients, creating efficiencies and collaboration across teams
- Coaching/Mentoring: new Team Leaders, career progression, workflow management, training needs analysis across Operations teams.
MLC Masterkey New Business - Team Leader
MLC
Melbourne , VIC
01.2012 - 03.2015
Operations Quality - Team Leader
MLC
Melbourne , VIC
05.2010 - 01.2012
Maternity Leave
MLC
Melbourne , VIC
03.2009 - 04.2010
UAT & Learning and Development - Team Leader
MLC
Melbourne , VIC
12.2008 - 02.2009
Maternity Leave
MLC
Melbourne , VIC
01.2008 - 11.2008
Administration & Production (Mail Room) - Team Leader
MLC
Melbourne , VIC
06.2005 - 12.2007
Inbound Call Center - Team Leader & Complaints Officer
MLC
Melbourne , VIC
11.2004 - 05.2005
Education
Diploma of Applied Science : Nursing -
Phillip Institute of Technology
Bundoora, VIC01.1990
Skills
- Leadership
- Operations Management and Efficiency
- Negotiation and Conflict Resolution
- Analytical Thinking
- Employee Coaching and Mentoring
- Strategic Planning
- Cross-Functional Teamwork
- Performance Management
Certification
St Johns First Aid, current, 1683030- First Aid for Corporate building and U16 girls football team
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide First Aid
APMG Change Management Foundation Accreditation, May 2023
Advanced Certificate of Travel & Tourism
References
References on Request
Timeline
Manager , Operations Change & Implementation
MLC
02.2021 - 07.2024
Operations Consultant
Plum Super
02.2019 - 02.2021
Lead, Plum Data Integrity
Plum Super
04.2015 - 02.2019
MLC Masterkey New Business - Team Leader
MLC
01.2012 - 03.2015
Operations Quality - Team Leader
MLC
05.2010 - 01.2012
Maternity Leave
MLC
03.2009 - 04.2010
UAT & Learning and Development - Team Leader
MLC
12.2008 - 02.2009
Maternity Leave
MLC
01.2008 - 11.2008
Administration & Production (Mail Room) - Team Leader
MLC
06.2005 - 12.2007
Inbound Call Center - Team Leader & Complaints Officer
MLC
11.2004 - 05.2005
Diploma of Applied Science : Nursing -
Phillip Institute of Technology
St Johns First Aid, current, 1683030- First Aid for Corporate building and U16 girls football team
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide First Aid
APMG Change Management Foundation Accreditation, May 2023
Advanced Certificate of Travel & Tourism
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