Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Annie Sondashi

Blair Athol,NSW

Summary

Results-driven, Charismatic leader and team player with over a decade of experience in various community and commercial organizations, specializing in community project planning and implementation. Proven track record of planning and implementing new projects and systems, an inspiring team leader and player, skilled to make pivotal decisions on my feet while harnessing vital feedback from both team members and product and service consumers. Personable and compassionate, with proven ability to support healthcare teams by assisting with daily patient needs and ensuring safe, clean environment. Demonstrated effective communication and attention to detail in fast-paced settings.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Founding Member

Hopefilled Ministries
01.2021 - Current
  • Company Overview: Hopefilled ministries is a not-for-profit organization which aims to assure women across the globe that they are complete in Christ, valued and that happiness can be found within themselves
  • Developed and implemented a robust media and community outreach campaign which saw the introduction and acceptance of Hopefilled Ministries by its targeted audience
  • In person one on one counseling sessions
  • Digital content creation
  • Community outreach calendar creation and implementation
  • Streamlined internal processes for increased efficiency and productivity within the organization.
  • Managed budgets and resources effectively, ensuring projects were delivered on time and within scope.
  • Championed corporate social responsibility initiatives that positively impacted local communities while enhancing brand reputation globally.
  • Represented organization at industry conferences and events.

Founding Member

Friends of Tionge Foundation
01.2013 - Current
  • Company Overview: Friends of Tionge is a not for profit organization that is centered around providing care for the elderly, children living with disabilities and the less privileged within the community
  • Psychosocial counseling the recovering victims of trauma and drug addiction
  • Home visits to people living with disabilities
  • Orphanage visits, providing care and support to the children
  • Identifying and providing support to families in need within the community
  • Built an extensive network of professional contacts within the industry which was leveraged for partnership opportunities.

Operations Manager

Meraki Centro Zambia
01.2018 - 11.2023
  • Led cross function teams for the successful implementation of a new menu and system, transitioning from old point of sale systems to a live real time Point Of Sale and Inventory tracking system
  • Resulted in a30% improvement in reporting efficiency and sales volumes
  • Recommended and implemented changes to the outside catering system, driving improvements and revamping that side of the business operations
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Legal Assistant(Drafting Department)

Howard and Marietta Legal Practitioners
01.2015 - 01.2017
  • Drafting various legal and court documents
  • Drafting Wills as per the Clients instructions
  • Managing communication with clients with regards to status of petitions, court orders, summons etc
  • Drafting and lodging of company incorporation documents with the Patents And Company Registration Authority (PACRA)
  • Drafting legal opinion according to counsel instructions
  • Managing and attending to Zambia Revenue Authority (ZRA) regarding status of property transfer tax
  • Orienting new employees on office equipment and duties
  • Handling debt collection
  • Drafting audit letters for various companies
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

Customer Service Representative

Zoona
01.2014 - 01.2015
  • Customer care and retention
  • Product branding and product promotions
  • Advertisement campaigns
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Supervisor

Grill'd Joondalup
01.2012 - 01.2013
  • Supervising entry level staff
  • Creating and coordinating staff schedule
  • Hiring and training new employees
  • Enforce company policies and procedures
  • Arranging staff meetings and company events
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Manager (food Control)

Hungry Jacks Wanneroo
01.2009 - 01.2012
  • Quality, Service, Cleanliness (QSC) cookouts and checklists
  • Shift running, making sure all shift running standards are met
  • Managing of customer complaints
  • Supervision of staff, and enforcement of all company policies and procedures
  • Ensuring hygiene, health and safety guidelines are met
  • Stock ordering and stocktaking
  • Recruitment and training of new staff
  • Stock transfer (receiving and dispatching)
  • Customer retention and product promotion
  • Food waste control
  • Producing staff Rota
  • Improving store efficiency and smooth running
  • End of day paperwork
  • Totaling of till, registers and money control
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved safety procedures to create safe working conditions for workers.

Patient Care Assistant

Mediserve Nursing Agency
02.2008 - 01.2009
  • Working under the supervision and direction of a registered nurse to provide care including:-
  • Facilitating activities of daily living of patients in hospitals and aged care home as directed by nursing staff
  • Assisting with showering/bed bathing of patients
  • Continence of personal hygiene
  • Assisting of oral care and hygiene
  • Setting up for meal times, supporting and assisting patients with eating
  • Assisting patients with walking and moving from bed to chair
  • Following infection control practices and standards
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Exhibited flexibility in adapting to changes in schedules or assigned duties while maintaining professionalism.

Education

Kabulonga Girls High School
Lusaka, Zambia

Community Services

Stotts College
Sydney, NSW
12-2026

Skills

  • Psychosocial Counseling
  • First Aid and CPR
  • Time management
  • Team Leadership and Management
  • Change Management
  • Communication and Influence
  • Decision Making and Problem-solving
  • Teamwork and collaboration
  • Adaptable and flexible
  • Community engagement
  • Strategic planning
  • Operations management
  • Verbal and written communication
  • Compassionate care
  • Professionalism and ethics
  • Multitasking Abilities

Certification

  • Perfomis first Aid Training (Australia)
  • Manual handling (Certificate)
  • Certificate First Aid.
  • Certificate in Healthcare (Nursing Assistant)
  • Servesafe Certification
  • Food Safety Training.
  • HungryJacks co.pty.ltd
  • Certificate basic management training
  • Supervisory Training
  • Chubb Training Group
  • Certificate Firefighting (confine workplace emergencies)

Timeline

Founding Member

Hopefilled Ministries
01.2021 - Current

Operations Manager

Meraki Centro Zambia
01.2018 - 11.2023

Legal Assistant(Drafting Department)

Howard and Marietta Legal Practitioners
01.2015 - 01.2017

Customer Service Representative

Zoona
01.2014 - 01.2015

Founding Member

Friends of Tionge Foundation
01.2013 - Current

Supervisor

Grill'd Joondalup
01.2012 - 01.2013

Manager (food Control)

Hungry Jacks Wanneroo
01.2009 - 01.2012

Patient Care Assistant

Mediserve Nursing Agency
02.2008 - 01.2009

Kabulonga Girls High School

Community Services

Stotts College

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Annie Sondashi