Annie Symons
People Leader | Resource Industry
Brisbane,QLD
Summary
I have over 20 years experience in the resource industry across Iron Ore and Coal in both operational and technology teams.
My experience has included roles based on mine sites, within project teams as well as corporate environments and has given me the opportunity to lead a number of diverse and cross-functional teams.
I am passionate about building a strong culture, developing an environment where my team can feel empowered to and have the capability to bring forward the best version of themselves.
Overview
34
34
years of professional experience
Work History
Superintendent Project Chapter
BHP
06.2023 - Current
- Optimise resource utilization through regular capacity and demand routines
- Manage cross-functional teams to ensure effective communication and collaboration
- Embedded voice of customer routines to understand risks and issues in resource performance
- Utilise metrics to drive decision making and improved performance
Superintendent OT Operations Coal
BHP
04.2020 - 06.2023
- Championed continuous improvement initiatives and introducing new methodologies to reduce technology related impacts to productivity
- Enhanced efficiency by streamlining communication between team members and stakeholders
- Developed and maintained positive relationships with customers
- Represented technology at daily leadership productivity meetings ensuring issues and incidents were escalated appropriately and to the right teams improving Mean Time to Restore (MTTR)
- Led stakeholder management bridges for Technology related incidents
Coal & MinAus Integration Lead
BHP Billiton
10.2016 - 03.2020
- Support the transition of personnel from the asset to Technology OT teams in BMA, BMC and OD
- Developed of training materials
- Developed and implementation of a Business Continuity Process and Plan
- Embedded global Work Management process discipline
- Reduce time and cost through utilisation of SNOW/SAP Integration transactional functionality
Core Systems SAP Training Developer / Trainer
Synergy
01.2016 - 09.2016
- Developed engaging e-learning modules for improved knowledge retention and skill development
- Streamlined internal communication by creating user-friendly guides for SAP
- Collaborated with subject matter experts to ensure accurate and relevant content in training material
Project Officer
Great Barrier Reef Marine Park Authority
08.2015 - 01.2016
- Short term contract between SAP implementation projects
- Responsibilities included archiving and amalgamating filing systems, processing and dispatching Marine Park permits, and assisting with permit enquiries and compliance.
ERP Training Specialist
Ausnet Services
01.2015 - 06.2015
- Developed engaging e-learning modules for improved knowledge retention and skill development
- Streamlined internal communication by creating user-friendly guides for SAP
- Collaborated with subject matter experts to ensure accurate and relevant content in training material
SAP Training Superintendent (Work Management & Sustainable Training)
BHPB Iron Ore
01.2011 - 12.2013
- Seconded from the business to work on a long-term project to transition the business from a heavily customised version of SAP to a Global standard implementation of SAP
- Responsibilities included supervising, supporting, and mentoring training teams, engaging with stakeholders, and aligning training with business processes.
Business Systems Learning (BSL) Lead
BHPB Iron Ore
01.2009 - 01.2011
- Managed a team of ERP trainers, delivered training in the use of BHPBIO Business Systems, and ensured effective training delivery across various work streams.
Business Systems Learning (BSL) Trainer
BHPB Iron Ore
01.2007 - 01.2009
- Responsible for embedding system and process knowledge across various work streams through training delivery and compliance with BSL team framework and methodologies.
Management Assistant - Whaleback Maintenance Department
BHPB Iron Ore
01.2005 - 01.2007
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Streamlined office operations by implementing efficient systems for file management and document organization.
Management Assistant - Ore Processing Department
BHPB Iron Ore
01.2003 - 01.2005
- Supported the Ore Processing Manager, managed controlled documents and internal audits, and developed and maintained operations training plans.
Operations Assistant - Ore Processing Department
BHPB Iron Ore
01.1995 - 01.2003
- Provided support to the Ore Processing Operations Department, scheduled operations plans, and ensured preventive maintenance and safety inspections were carried out.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
Medical Receptionist / Medico-Legal Secretary
Cobb St Medical Centre (WA)
03.1993 - 10.1995
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Developed medico-legal reports for court requirements
Medical Receptionist / Medico-Legal Secretary
Dr John Jagoda & Associates (VIC)
03.1991 - 01.1993
- Maintained current and accurate medical records for patients.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Developed medico-legal documentation for court requirements
- Managed accounts for two practices operating out of the clinic
Medical Receptionist / Medico-Legal Secretary
Radiological Services (TAS)
01.1990 - 02.1991
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Processed x-ray film in on-site laboratory
- Produced medico-legal documentation for court requirements
Skills
Excellent Communication
Timeline
Superintendent Project Chapter
BHP
06.2023 - Current
Superintendent OT Operations Coal
BHP
04.2020 - 06.2023
Coal & MinAus Integration Lead
BHP Billiton
10.2016 - 03.2020
Core Systems SAP Training Developer / Trainer
Synergy
01.2016 - 09.2016
Project Officer
Great Barrier Reef Marine Park Authority
08.2015 - 01.2016
ERP Training Specialist
Ausnet Services
01.2015 - 06.2015
SAP Training Superintendent (Work Management & Sustainable Training)
BHPB Iron Ore
01.2011 - 12.2013
Business Systems Learning (BSL) Lead
BHPB Iron Ore
01.2009 - 01.2011
Business Systems Learning (BSL) Trainer
BHPB Iron Ore
01.2007 - 01.2009
Management Assistant - Whaleback Maintenance Department
BHPB Iron Ore
01.2005 - 01.2007
Management Assistant - Ore Processing Department
BHPB Iron Ore
01.2003 - 01.2005
Operations Assistant - Ore Processing Department
BHPB Iron Ore
01.1995 - 01.2003
Medical Receptionist / Medico-Legal Secretary
Cobb St Medical Centre (WA)
03.1993 - 10.1995
Medical Receptionist / Medico-Legal Secretary
Dr John Jagoda & Associates (VIC)
03.1991 - 01.1993
Medical Receptionist / Medico-Legal Secretary
Radiological Services (TAS)
01.1990 - 02.1991
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