ANNIECEL GALANG

Remote employee of Alliott NZ Limited, employed through The Backroom Offshoring Inc., a Business Process Outsourcing company operating in the Philippines and New Zealand.

Responsibilities:

• Assisting the team with high-level administrative tasks, including managing emails and correspondence, to ensure everything stays organised and on track.
• Reconciling trust account bank statements and handling tax-related reports, credit balances, and final submissions.
• Creating professional presentations for the Director and ensuring a seamless client onboarding process through Xero Practice Manager.
• Managing the firm’s Xero account, including subscriptions, client profiles, bank accounts, and user access, to keep everything running smoothly.
• Organising and maintaining client folders in SharePoint for efficient document management.
• Preparing workpapers and liaising with Inland Revenue to retrieve necessary documents.
• Managing client records in the NZ Companies Register and assisting with finalising End-of-Year Financial Statements before sending them to clients for signing via DocuSign.
• Keeping key administrative tools up-to-date, such as the staff leave calendar, liquidation spreadsheets, AML documents, and Xero client lists.
• Coordinating team-building events to create a fun, collaborative, and positive workplace atmosphere.

Key Achievements:

• Transformed the client onboarding experience by creating a structured database and standardising processes, making it easier for everyone.
• Helped boost team productivity and morale by staying on top of admin tasks and organising engaging team-building activities.
• Improved the efficiency of the firm’s Xero account by streamlining subscriptions, certifications, and client profile management.

Remote employee of Lee Business and Accounting Services, employed through TOA Global, a Business Process Outsourcing company operating in the Philippines and Australia.

• Provided administrative support to the Director and accounting team, including workflow management, documentation, and scheduling.
• Handled client communication, technical support, billing, and debtor follow-ups.
• Prepared reports, presentations, marketing content, and managed social media platforms.
• Ensured compliance through ASIC tasks, annual reviews, and Xero job tracking.
• Supported client onboarding, ATO documentation, and Receiptbank processes.
• Key achievement: Streamlined administrative processes, enhancing workflow efficiency and ensuring timely completion of tasks.

Remote employee of Presence Real Estate, employed through Cloudstaff, a Business Process Outsourcing company operating in the Philippines and Australia.

• Served as the director's trusted assistant, ensuring confidentiality and managing both administrative and personal tasks effectively.
• Handled email and correspondence, organised cost-effective travel and meetings, scheduled performance reviews, and supported HR functions.
• Managed social media accounts, prepared real estate listings, created videos and transcriptions, and coordinated company events and team-building activities.
• Processed expense reimbursements, managed invoices, and developed high-quality presentations and reports.
• Demonstrated outstanding multitasking and prioritisation skills, working independently with minimal supervision.

Key Achievement: Delivered exceptional administrative and operational support, streamlining processes and improving efficiency across multiple areas while maintaining confidentiality and trust in a high-pressure environment.

• Managed a portfolio of customer accounts, handling contract negotiations, agreement management, and client relations
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Identified and developed upselling and cross-selling opportunities within client accounts
• Acted as a liaison between clients and internal departments, ensuring effective communication and collaboration

Key Achievement: Successfully managed a portfolio of client accounts, driving satisfaction and retention through strategic relationship management, performance reporting, and effective issue resolution

• Professionally managed incoming calls, emails, and correspondence on behalf of the President, ensuring timely and effective communication.
• Coordinated the President’s daily schedule, meetings, and room bookings with precision to optimise time management.
• Organised comprehensive travel arrangements and prepared detailed expense reports to ensure accurate financial records.
• Handled confidential and sensitive information with discretion and tact.
• Maintained and systematised office documentation and records for easy accessibility and compliance.
• Delivered exceptional front-office support, including setting up and preparing meeting rooms for high-level discussions.
• Prepared high-quality presentations, reports, and correspondence materials, tailored to meet organisational standards.

Key Achievement:

Streamlined office operations by implementing efficient processes to manage communications, schedules, and travel arrangements, significantly enhancing the President's productivity and operational effectiveness.

• Cultivated strong client relationships by ensuring clear, consistent, and timely communication
• Directed daily operations of the corporate headquarters to achieve efficiency and alignment with organisational goals
• Monitored, analysed, and optimised processes linked to key performance indicators (KPIs) through team collaboration
• Managed office operations, including procurement, vendor liaison, and facilities oversight, ensuring smooth organisational support

Key Achievement: Directed corporate headquarters' daily operations, achieving improvement in operational efficiency by aligning processes with organisational goals

• Oversaw seamless guest check-ins and check-outs, efficiently processed payments, reconciled cash balances, and recorded expenses utilising the Fidelio system
• Responded promptly and professionally to phone inquiries, delivering detailed information about hotel amenities, facilities, and charges to ensure guest satisfaction
• Consistently achieved 100% room occupancy by strategically upselling hotel products and services, maximizing revenue

Key Achievement: Promoted to Sales Executive in recognition of exceptional customer service, exemplary upselling skills, and contributions to the hotel's sales performance, gaining hands-on experience in sales and customer relationship management

• Verified all chips were accounted for before each game and upheld player adherence to rules
• Processed bets with precision while delivering outstanding customer service

Key Achievement: Maintained 100% accuracy in bet processing under high-pressure conditions, ensuring seamless game operations and enhancing customer satisfaction