Summary
Overview
Work History
Education
Skills
Certification
Tools & Technologies
Work Availability
Quote
Timeline
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ANNIE SIKKA

ANNIE SIKKA

Head Quality Assurance
Sydney,Australia

Summary

 Highly analytical leader with innate excellence in building QA technology roadmap, recommending and implementing modern QA strategies and test standards & procedures across Payments and Finance domain
 Stellar experience in leading development, coordination, and execution of test framework, writing test plans, and sculpting & reviewing test scenarios, complementing existing tests, by assessing business requirements to support quality deliverables
 Techno-business acumen in analyzing business requirements to develop and execute manual & automated test cases and validate functionalities, code quality, and report test results.
 Prowess in documenting test strategy and creating detailed test plans, writing cases/scripts, verification/validation documents and quality test data to ensure software developed meet defined requirements prior to the production release
 Time-tested capabilities in facilitating defect triaging and managing overall defect resolution process at account level while communicating with the team about issues, risk, and product quality throughout the software development process
 Deft at composing & maintaining test specifications and component documents by translating client requirements & specifications
 Refines QA processes by establishing metrics, applying best practices, and developing new processes to ensure quality goals are met
 Excellence in building, managing & optimizing Jenkins CI/CD pipelines and enabling automated deployment of solutions
 Widely recognized for excellent project deliveries utilizing Agile & Scrum methodologies within timeframe, budget, and quality standards
 Exceptional finesse in building on-shore, off-shore and multi-cultural teams and harnessing talent to achieve challenging objectives
 Holds dual citizenship of India & Australia with full working rights in - India, Australia, USA, UK & Europe

Overview

14
14
years of professional experience
9
9
years of post-secondary education
9
9
Certificates

Work History

Head Quality Assurance | VP

SHIFT
Sydney, NSW
06.2021 - Current

 Direct development of Quality Assurance Department within Technology space in liaison with team of 16-18 QA Leads

 Ensure continuous improvement by generating suggestions and engaging in problem-solving activities.

 Developed and implemented QA manual & automation testing framework, performance improvement strategies and plans to

promote continuous improvement in quality product deliverables.

 Handled day-to-day running of multiple projects, ensuring high levels of productivity, security guidelines and progression.

 Developed test cases, implemented individual tests, and logged outcomes while documenting results & defects.

 Present detailed periodic status reports to senior management to keep them posted on progress of implementation.

 Liaise with senior management and teams across large, operational and/or industrial environment

 Lead multiple phases of software testing process, including planning tests, executing tests, logging bugs, and tracking d effect.

 Navigate complex corporate environment while engaging with C-Suite stakeholders to deliver subject matter expertise.

Quality Assurance Head | Project Delivery Manager

WORLDLINE
Sydney, Australia
11.2019 - 06.2021

 Spearheaded all phases of software testing process, including planning tests, executing tests, logging bugs, and tracking defects.
 Utilize Agile and Scrum methodologies. Garner requirements for testing procedure in liaison with client
 Direct management of and deliver guidance to global teams across Australia & India
 Sculpted test cases document while executing them and documenting results simultaneously for any defects.
 Managed team of 10-12 QA Leads/Managers and oversaw their hiring, training, and professional growth.
 Improved Quality Assurance process for seamless delivery while aligning with requirements of customers.
 Handled day-to-day running of multiple projects, ensuring high levels of productivity, security guidelines and progression.
 Performed risk assessments, and assessed, advised and coordinated control enhancements required for project implementation.
 Serve integral role in troubleshooting and incident response to isolate, analyze, and provide resolution to customer issues.
 Oversaw solution delivery with complex integrations across accounts while implementing focused process improvements and best practices.
 Steer operation management, including development and execution of objectives to achieve growth, revenue and profit targets.
 Led delivery of project reporting and insights to support effective project delivery including analyzing project trends relevant to
both delivery and delivery methodology and ensuring risks or concerns are appropriately escalated
 Orchestrated risk and controls process relevant to project delivery and ascertained risk consideration is applied.

Lead QA | Project Coordinator

FIS
Sydney, Australia
03.2016 - 09.2019

 Formulated test plan and test cases document while executing and documenting results simultaneously for any defects.
 Implemented Scrum Framework to facilitate Sprint Planning, Backlog Grooming, Daily Scrums, Sprint Reviews and Sprint Retrospectives

 Scheduled, coordinated and ensured efficient / on-time delivery of project milestones.
 Liaised with technology managers and design team to discuss goals and needs of company by examining current architecture.
 Implemented strategies leading to streamline QA process and ensure delivery of projects within agreed timeline.

Projects Handled:
 Project: NPP Product (AU Banking Platform) | Client: CommBank, NAB, Indue, ASL, BOQ Bank & Macquarie Bank
 Project: NPP Payment Gateway (Implementation of NPP Product as a Gateway for Agency Banks) | Client: INDUE Bank & ASL Bank
 Project: CBIS Product (Core Banking Integration Services) | Client: CommBank, NAB, Indue, ASL & Macquarie Bank
 Project: MBL Project | Client: Macquarie Bank

Lead Software QA Engineer

FIS
Noida, India
07.2013 - 03.2016

 Developed and executed QA test cases, scripts and procedures for automated software maintenance.

 Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.

 Designed, executed and maintained automated test scripts for in-project deployment.

 Planned and devised cohesive test plans for projects using advanced testing technologies.

Projects Handled:

 Project: SEPA-SCT & SDD 7.0 implementation through Bank Visibility Application (OPF 11.00) | Client: Credit Suisse

 Project: SEPA-SCT & SDD 7.0 implementation through Bank Visibility Application (OPF 11.00) | Client: CEDICAM

 Project: SEPA-SCT & SDD 7.0 implementation through Bank Visibility Application (OPF 11.00) | Client: Royal Bank of Scotland

Senior Software QA Engineer

Pitney Bowes Software
London, United Kingdom
07.2011 - 04.2013

 Resolved technical issues and forecasted troubleshooting complications during software trials.

 Developed and executed QA test cases, scripts and procedures for automated software maintenance.

 Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.

 Assessed application patches and updates at development, testing and quality assurance stages.

Senior Software Test Engineer

Think Future Technologies
Noida | Texas, USA, India
08.2008 - 07.2011

 Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

 Optimized test cases to maximize success of manual software testing.

 Conducted regression testing, analyzed results, and submitted observations to development team.

 Conducted regression testing and submitted observations to development team.

Education

Bachelor of Technology - Electrical & Electronics

Graphic Era University
Dehradun, India
06.2004 - 06.2008

MBA - International Business

Symbiosis International
Pune, India
06.2011 - 07.2013

Leadership Course: Economics For Managers -

Harvard University
Boston, USA
08.2020 - 01.2021

Leadership Course: Leading With Finance -

Harvard University
Boston, USA
01.2021 - 06.2021

Foundations of Accounting | Pursuing -

CPA Australia
License & Course | Australia
01.2023 - 07.2023

Business Strategy | Pursuing -

Harvard University
Specialization Course | Boston, USA
01.2023 - 12.2023

OPF Platform Certified - Finance & Payments -

FIS
Sydney, Australia
04.2016 - 06.2016

NPP Payments Certified - Finance & Payments -

FIS
Sydney, Australia
04.2017 - 06.2017

Certified Scrum Master - AGILE -

Scrum Alliance
Sydney, Australia
04.2018 - 06.2018

Skills

Test Delivery Managementundefined

Certification

Nominated for ‘Drive & Focus Forward’ Leadership Award | Worldline

Tools & Technologies

1. Automation Tool: Cypress, Selenium Web driver (JAVA), JMeter, Cucumber, Quick Test Professional (10.0, 11.0)

2. CI/CD Best Practices Environment: Azure, Microservices

3. Performance Tool: SPLUNK, JMeter, Loader.io, Fiddler & SOAPUI

4. Scripting Language: VB Script, Gherkins, JAVA

5. Test Management Tool: SPIRA, Test Link, Quality Centre (9.5, 10.0, and 11.0, 12.0), Microsoft Test Manager

6. Business Process Management: IBM BPM, Salesforce

7. Web Technologies: HTML/DHTML, XML, PHP

8. Operating Systems: Windows XP/2000, Windows 95/98/NT, UNIX/LINUX

9. RDBMS: SQL Server2000/2005/2008, Oracle SQL Developer

10. Defect Tracking Tool: TFS, Zira, Test Director, Quality Center

11. Build Management Tool (CI/CD): Jenkins, Octopus, Bamboo

12. Configuration Management: Team Foundation Server, SVN


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Stop chasing the money and start chasing the passion.
Tony Hsieh

Timeline

Foundations of Accounting | Pursuing -

CPA Australia
01.2023 - 07.2023

Business Strategy | Pursuing -

Harvard University
01.2023 - 12.2023

Head Quality Assurance | VP

SHIFT
06.2021 - Current

Leadership Course: Leading With Finance -

Harvard University
01.2021 - 06.2021

Leadership Course: Economics For Managers -

Harvard University
08.2020 - 01.2021

Nominated for ‘Drive & Focus Forward’ Leadership Award | Worldline

06-2020

Quality Assurance Head | Project Delivery Manager

WORLDLINE
11.2019 - 06.2021

Outstanding Performance Recognition (From Customer) in FIS

12-2018

Certified Scrum Master - AGILE -

Scrum Alliance
04.2018 - 06.2018

Employee of Quarter in FIS for Outstanding Performance

12-2017

NPP Payments Certified - Finance & Payments -

FIS
04.2017 - 06.2017

Employee of Quarter | FIS

08-2016

OPF Platform Certified - Finance & Payments -

FIS
04.2016 - 06.2016

Lead QA | Project Coordinator

FIS
03.2016 - 09.2019

Nominated for Leader of the Year | FIS

12-2015

Pat on the Back | Pitney Bowes

09-2014

Lead Software QA Engineer

FIS
07.2013 - 03.2016

Thumps-up Award | Pitney Bowes

12-2012

Senior Software QA Engineer

Pitney Bowes Software
07.2011 - 04.2013

MBA - International Business

Symbiosis International
06.2011 - 07.2013

Star GEM Award | TFT

04-2011

Star GEM Award | TFT

12-2009

Senior Software Test Engineer

Think Future Technologies
08.2008 - 07.2011

Bachelor of Technology - Electrical & Electronics

Graphic Era University
06.2004 - 06.2008
ANNIE SIKKAHead Quality Assurance