ANNIKA COOPER
Rowville,Vic
Summary
Friendly, caring and professional individual.
Eager to take on new challenges in which I will further develop and learn new skills.
Dedicated to supporting others and working in a team environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
After Hours Coordinator and Customer Service Coordinator
Calvary Care
01.2023 - Current
- Answer and manage inbound calls, resolving issues in the first call.
- Rostering, working quickly and using problem solving to meet the needs of the clients being mindful of support workers availability.
- Actioning risk events, completing incident reports, welfare checks and complying with company policy.
- Working alongside Case Managers to provide services to home care package clients as well as corresponding with Veterans Affairs to provide services to Veterans clients.
- Enhancing customer satisfaction by responding to inquiries and addressing concerns professionally and in a respectful manner.
- Participated in in-service meetings to enhance personal growth and professional development.
- Resolving issues by hearing the client, escalating major problems to manager.
- Providing exceptional customer service to patients, answering questions and addressing concerns.
- Managing high call volume with exceptional professionalism and efficiency.
Educator
Cockatoo Kindergarten
01.2023 - Current
- Working alongside 3 & 4 year old Kindergarten Teachers in a Council Kindergarten setting.
- Boosted children's social and emotional development through positive reinforcement and consistent encouragement.
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
- Provided one-on-one support for students with special needs or learning challenges under the guidance of lead teachers and support specialists.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment, and classroom displays to support teacher's session delivery.
- Cleaned, organized and restocked the kindergarten for upcoming sessions.
Casual Relief Educator
Anzuk Education & Randstad Education
01.2021 - 01.2023
- Working alongside Kinder Teachers in 3 and 4 year old Council Kindergartens as well as Childcare Centres.
- Adapting to each new learning centre, connecting with new colleagues, families and children.
- Following the guidance of Room Leaders and Kinder Teachers to follow and adapt to each individual routine and programming.
- Adhering to each learning centres policies and procedures. -
- Working with children with disabilities, guiding and supporting their development whilst following behaviour plans and requests from families.
- Organize materials for hands-on learning experiences that encouraged both individual and group play settings.
- Provided support during rest time routines, ensuring a peaceful environment for children to rest their bodies and minds.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Facilitated activities that promote social interaction, teamwork, and problem-solving skills among children.
Compliance Administration Officer
Casey Block Services
01.2021 - 01.2023
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Performed risk assessments on customer accounts.
- Report suspicious matters in line with current legislation requirements.
- Escalate customer accounts for ongoing monitoring when deemed necessary.
- Offer feedback and improvements to appropriate areas of management.
- Comply with the Privacy Act (1998) regarding sensitive information.
- Adhere to KPI's that are aligned with target margins.
- Attended regular process and industry training sessions.
Educator/Manager
Scoresby Village Childcare Centre
01.2010 - 01.2020
- Liaising with families and other support services to ensure children receive the attention and support required.
- Responding to family enquires and complaints in person as well as via email and phone.
- Working alongside colleagues to ensure policies and procedures were up to date.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Providing tours to families and providing them will all information about the service, answering questions in a professional manner.
- Building strong relationships with other Educators, Children and Families to support each child’s learning, development and wellbeing.
- Working with children of all age groups, children with disabilities, guiding and supporting their development.
- Maintaining a professional and respectful relationship with families whilst providing support to meet the needs of each child individually.
- Often attended out of hours professional developments to further develop my own skills and knowledge.
- Promoted language in children of ages 0-6 years with engaging storytelling, songs, and word games.
- Supported a range of young learners by adapting the environment to meet individual student needs and learning styles.
- Contributed to improved program quality by participating in professional development workshops and training sessions.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Maintained a clean, tidy and hazard free environment to comply with cleanliness standards.
Education
Diploma of Children’s Services -
Holmesglen TAFE
Melbourne, Vic11.2011
Advanced Diploma of Community Sector Management -
Selmar Institute
Melbourne, Vic03.2016
Skills
- Individualized Support
- Maintaining Safety
- Arts and Crafts
- Documentation and Record Keeping
- Play-Based Learning
- Strong Work Ethic and Dependable
- Early Childhood Education
- Strong communication
- Adaptability and flexibility
Certification
- Current Working with Children’s Check
- Completed NDIS Screening
- Completing First Aid and CPR in Feb 2024
Personal Information
Date of Birth: 07/27/91
References
- Lauren Purdie, Cockatoo Kindergarten, 0437 687 147
- Alysha Pedelty, Calvary Care, 0410 360 312
- Rhiannon Vardy, Scoresby Village CC, 0413 356 126
Additional References
Available upon request
Timeline
After Hours Coordinator and Customer Service Coordinator
Calvary Care
01.2023 - Current
Educator
Cockatoo Kindergarten
01.2023 - Current
Casual Relief Educator
Anzuk Education & Randstad Education
01.2021 - 01.2023
Compliance Administration Officer
Casey Block Services
01.2021 - 01.2023
Educator/Manager
Scoresby Village Childcare Centre
01.2010 - 01.2020
Diploma of Children’s Services -
Holmesglen TAFE
Advanced Diploma of Community Sector Management -
Selmar Institute
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