Annika Jacob
Summary
Experienced professional with a focus on delivering exceptional customer service and maintaining a friendly and punctual work ethic. Recognizes the value of a healthy work environment and the significance of attention to detail. Possesses strong multitasking skills and problem-solving abilities to effectively handle multiple tasks simultaneously.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Woolworths
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
Cashier/Administration
The Warehouse
03.2023 - 10.2023
- Assist Manager in Opening the store
- General administration duties
- Handling emails, customer purchase orders, in-store stock and online returns.
- Working with ACM with daily banking handover.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Administrator - Risk and Compliance - Work Experience
Suncorp Insurance
01.2021 - 08.2022
- Digital Filing
- Ordering catering for meetings (when team was working in office between lockdown)
- Answering and making calls to internal parties regarding meetings and admin duties
- Arranging zoom meeting online
- Data entry of complaints into system
- Maintained personnel records and updated internal databases to support document management.
- Improved employee productivity with effective time management strategies for daily tasks.
Cashier and Customer Service
Guzman Y Gomez
02.2020 - 12.2020
- Packing online orders
- Taking drive through orders and front of house orders
- Fulfilling orders to customers
- Refilling drink stations
- Delivering food to eat-in customers
- General cleaning and maintenance of machines
- Using electronic and cash systems to take payment from customers
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Secondary School -
Seven Hills High School
11.2021
Skills
- Driven Work Ethic
- Proactive Mindset
- Strong Communication Skills
- Warm Customer Engagement
- Outgoing personality
- Computer competency
- Microsoft applications
- Competent user in Word
- Competent user in Excel
- Competent user in Outlook
- Sound problem solving skills
- Time management skills
- Ability to work independently with training
- Work ethic and integrity
- Patience and empathy
- Dependable Performance
Languages
Samoan
Full Professional
Timeline
Customer Service Representative
Woolworths
11.2023 - Current
Cashier/Administration
The Warehouse
03.2023 - 10.2023
Administrator - Risk and Compliance - Work Experience
Suncorp Insurance
01.2021 - 08.2022
Cashier and Customer Service
Guzman Y Gomez
02.2020 - 12.2020
Secondary School -
Seven Hills High School
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