ANNIKA MENDEZ
Deanside ,VIC
Summary
I am an organised, hard working individual, with a positive bubbly personality. I pride myself on completing tasks to the best of my ability and in a timely manner. I work well unsupervised and with others as part of a team. I wish to find sustainable employment in an industry that is rewarding both personally and professionally. I am always willing to learn new skills which will enable me to advance my position and career.
Overview
6
6
years of professional experience
Work History
Cabin Crew
Virgin Australia
03.2023 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Trained in medical emergencies
- Trained to use various equipment
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Customer Service Representative
Elders Insurance
11.2022 - 03.2023
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and updated databases to handle customer data.
Pharmacy Assistant / Dispense Technician
St Arnaud Pharmacy
12.2021 - 11.2022
- Providing one on one customer service
- Organising/ordering stock for the pharmacy
- Running webster packs
- Delivering prescriptions to the hospital
- Assisting customers with problems regarding health.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Verified order information against computer database.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Customer Service Officer
Bendigo Bank
06.2021 - 12.2021
- Providing customer assistance & Processing customer transactions
- Maintaining working cash draw and ATM machines
- Maintaining agencies work flow and Prosugar
- Cross-selling Banking products
- Assisting with insurance.
HARVEST CASUAL
GRAINCORP
12.2021 - 12.2021
- Monitoring the flow of grain from truck into equipment (shed, silo, bunker)
- Operated equipment including tractors, augers and drive-over hoppers
- Ensuring the workplace is always safe and tidy.
Shop Assistant
Blue Seas Fish and Chip Shop
01.2019 - 06.2021
- Remained calm and composed in tense situations involving angry or upset customers.
- Greeted customers entering store and offered assistance with requirements.
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
Education
WORKING WITH CHILDRENS 2022 -
01.2022
RSA Certificate -
12.2020
OH&S Certificate -
11.2020
Food Handlers Certificate -
03.2020
Year 12 VCAL -
MOUNT CLEAR COLLEGE
01.2020
Certificate II in Hospitality VET Course -
MOUNT CLEAR COLLEGE
01.2020
Cert I in Childcare VET Course -
ACU COLLEGE
01.2020
1st Year VET Barista Course -
01.2020
Skills
- Organization skills
- Telephone skills
- Time Management
- Tech-Savvy
- Great customer service
References
Available upon Request
Timeline
Cabin Crew
Virgin Australia
03.2023 - Current
Customer Service Representative
Elders Insurance
11.2022 - 03.2023
Pharmacy Assistant / Dispense Technician
St Arnaud Pharmacy
12.2021 - 11.2022
HARVEST CASUAL
GRAINCORP
12.2021 - 12.2021
Customer Service Officer
Bendigo Bank
06.2021 - 12.2021
Shop Assistant
Blue Seas Fish and Chip Shop
01.2019 - 06.2021
WORKING WITH CHILDRENS 2022 -
RSA Certificate -
OH&S Certificate -
Food Handlers Certificate -
Year 12 VCAL -
MOUNT CLEAR COLLEGE
Certificate II in Hospitality VET Course -
MOUNT CLEAR COLLEGE
Cert I in Childcare VET Course -
ACU COLLEGE
1st Year VET Barista Course -
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