Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Annika Pope

Annika Pope

Wollongong

Summary

Experienced Cabin Crew Member with a demonstrated history of providing exceptional service in fast-paced environments. Attention to detail with particular focus on adherence to safety protocol and procedures, as well as delivering high quality customer experiences. Skilled in problem solving, effective communication and strong organisational and management skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cabin Crew Member

Altara
06.2024 - Current
  • Optimised passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Collaborated with team members to maintain cabin cleanliness and organisation throughout the flight.
  • Demonstrated adaptability by managing diverse passenger needs in high-pressure environments.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.

Food and Beverage Attendant

Novotel
12.2023 - 01.2025
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed food and beverage orders, ensuring accuracy and timely delivery.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Collaborated with kitchen staff to streamline service and improve efficiency.
  • Trained new staff on operational procedures and customer interaction standards.

Food and Beverage Attendant

KFC
03.2020 - 12.2023
  • Handled cash transactions accurately and maintained balanced cash registers.
  • Resolved customer complaints effectively, enhancing overall guest satisfaction.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Trained new staff members on company policies and procedures.

Junior Barista

Cafe
08.2019 - 01.2020
  • Prepared high-quality espresso-based beverages, ensuring consistency and customer satisfaction.
  • Operated coffee brewing equipment, maintaining cleanliness and functionality to enhance workflow efficiency.
  • Assisted in inventory management, tracking supplies to support timely restocking of ingredients and materials.
  • Delivered exceptional customer service, addressing inquiries and resolving issues to foster positive experiences.

Education

High School Diploma -

Holy Spirit College
Bellambi, NSW
10-2023

Skills

  • Cultural Sensitivity
  • Safety Awareness
  • Reliability and punctuality
  • Customer assistance
  • Conflict resolution

Certification


  • Responsible Service of Alcohol Certificate
  • Provide CPR and First Aid Certificates
  • Provide basic Emergency life support Certificate

Interests

  • Team Sports
  • Reading
  • Volunteering
  • Fundraising Events
  • Language learning

Timeline

Cabin Crew Member

Altara
06.2024 - Current

Food and Beverage Attendant

Novotel
12.2023 - 01.2025

Food and Beverage Attendant

KFC
03.2020 - 12.2023

Junior Barista

Cafe
08.2019 - 01.2020

High School Diploma -

Holy Spirit College

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Annika Pope