Annika Swann
KIRKWOOD,Queensland
Summary
Experienced Retail Manager with top-level skills in Customer Service and Communication. High Energy personality with the confidence to tackle new challenges and build success with an exciting organization.
Overview
27
27
years of professional experience
Work History
Store Manager
Clinton FoodWorks/Hansen's Grocery Store
10.1996 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management and general store operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Head Coach Gladstone Basketball Hoopsters Program
Gladstone Basketball
01.2007 - 01.2011
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Held special events to promote camaraderie among teammates, families and community members
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses
- Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage
- Acted as positive role model for team participants and in community
- Directed ambitious practice sessions to boost athletic abilities and teamwork
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas
Education
Food Safety Certificate - Food Safety
William Angliss Institute
Qld 07.2007
High School Diploma -
Gladstone State High School
Gladstone, QLD11.1995
Skills
- Verbal and Written Communication
- Team Development
- Customer Relations
- Leadership
- Policies and Procedures
- Time Management
- Store Merchandising
- Multitasking and Organization
- Finance and Accounting Oversight
- Recruiting and Hiring
- Employee Training
- Bank and Safe Deposits
- Order Management
- POS Terminal Operations
- Documentation
Referees
Leisa Dowling
Gladstone Regional Council CEO
0407969353
Amanda Wallace
Owner/Director Joe Oram and Associates
0416240903
Timeline
Head Coach Gladstone Basketball Hoopsters Program
Gladstone Basketball
01.2007 - 01.2011
Store Manager
Clinton FoodWorks/Hansen's Grocery Store
10.1996 - Current
Food Safety Certificate - Food Safety
William Angliss Institute
High School Diploma -
Gladstone State High School
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