Summary
Overview
Work History
Education
Skills
References
Timeline
OperationsManager

Annika Jaye Pugh

Pimpama,Qld

Summary

I am a bright, bubbly, personable Head Bartender with 10 years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs.

Overview

5
5
years of professional experience

Work History

Operations Manager

JRGroup Enterperises
Pimpama, Qld
11.2020 - 07.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Placed orders for all stock within two venues.
  • Opening & closing or venues.
  • Training of staff.
  • Hiring & firing of staff.
  • Structured rosters accordingly.
  • Handled marketing of two venues.
  • Assisted with handling timesheets & payroll.

Bar Supervisor

Pimpama Tavern
Pimpama, QLD
06.2018 - 11.2021
  • Completed bar opening and closing procedures.
  • Managed bar inventory, restocked supplies and placed orders.
  • Handled cash accurately and refloated tills.
  • Purchased supplies according to expected demand.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Placed orders for tab & keno supplies.
  • Structured rosters for staff.
  • Handled training of new staff members
  • Organised events within venue.

Head Bartender

artichoke Restaurant
sanctuary cove, Qld
2018
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
  • Trained multiple new bartenders on all aspects of the job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
  • Followed alcohol awareness procedures for prevention of intoxicated guests.
  • Developed new cocktails for the menu.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Set dining tables according to type of event and service standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Resolved guest complaints quickly and efficiently.
  • Quickly set up and cleared tables and stocked all service stations.

Bar Manager

gold coast party cruise
surfers paradise
2010 - 06.2018
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Managed bar inventory, restocked supplies and placed orders.
  • Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Consistently provided professional, friendly and engaging service.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Inventoried and restocked items throughout day.

Education

Double Diploma in Counselling & Psychotherapy

Alpha Academy
2021

Double diploma in business administration, management & leadership

College For Adult Training
2018

Cert. 111 in business

GC training college
2013

certificate - Responsible Service of Alcohol - RSA & RSG

Online RSA Training
Cockburn Central, WA
2011

Skills

  • Customer service
  • Prioritizing
  • Strong work ethic
  • Problem-solving
  • Written communication
  • Adaptability
  • Committed team player
  • Time management
  • Multitasking
  • Client relations
  • Microsoft Office Suite
  • Microsoft Excel
  • Retaining information

References

Jacob Rix- Owner of JRGroup Enterprises : 0400 333 325

Martin O'Brien - Manager of Pimpama Tavern: 0438 736 753

Samantha Nisbet - Tab Rep: 0436 643 614


Timeline

Operations Manager

JRGroup Enterperises
11.2020 - 07.2022

Bar Supervisor

Pimpama Tavern
06.2018 - 11.2021

Head Bartender

artichoke Restaurant
2018

Bar Manager

gold coast party cruise
2010 - 06.2018

Double Diploma in Counselling & Psychotherapy

Alpha Academy

Double diploma in business administration, management & leadership

College For Adult Training

Cert. 111 in business

GC training college

certificate - Responsible Service of Alcohol - RSA & RSG

Online RSA Training

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Annika Jaye Pugh