Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Sports (esp. Cycling)
Languages
Timeline
Generic

Annina Gallagher

Gisborne,VIC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Talented [Job Title] offering [Number] years of experience in trend monitoring, market pricing and deal-making. Gifted in oral and written communication, contract negotiation and dispute resolution. Desire to bring expertise to dynamic position with room for career growth and opportunity to make lasting impact on team profitability.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Event Lead Road & Track

AusCycling
01.2017 - Current
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Streamlined registration process for efficient attendee check-ins and improved satisfaction rates.
  • Managed budgets effectively, optimizing resource allocation without compromising event quality.
  • Developed creative marketing strategies to promote events and increase attendance.
  • Established strong relationships with clients and stakeholders, resulting in repeat business and referrals.
  • Monitored event performance through data analysis, implementing improvements as needed.
  • Oversaw volunteer recruitment and training, fostering a dedicated team of event support staff.
  • Negotiated venue contracts, achieving cost savings while maintaining high standards of quality and service.
  • Implemented innovative engagement tactics, driving increased participation at events.
  • Evaluated post-event feedback to identify areas for improvement and implement changes accordingly.
  • Achieved smooth transitions between event segments by coordinating schedules and managing time efficiently.
  • Ensured compliance with health and safety regulations during events, minimizing risk to attendees.
  • Delivered exceptional customer service pre-, during-, and post-event, addressing any concerns promptly.
  • Adapted rapidly to unforeseen challenges or changes in plans while maintaining composure under pressure.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Consulted with customers to determine objectives and requirements for events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Trained and supervised event staff to complete tasks on time.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Developed detailed event reports, documenting all aspects of each event.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Monitored and controlled event expenditures to meet budgets.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Implemented protocols and procedures to effectively manage planning process.
  • Utilized social media to promote events and increase attendance.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Coordinated travel and accommodations for event attendees.

Corporate Actions Specialist

Raiffaisen International
01.2007 - 07.2009
  • Streamlined corporate actions processes by implementing new software tools and automation techniques.
  • Managed multiple complex mergers, acquisitions, and other corporate events ensuring accurate information dissemination to stakeholders.
  • Reduced operational risk by conducting thorough research on various financial instruments and their impact on corporate actions.
  • Conducted daily reconciliation of cash and securities positions related to corporate actions, resulting in minimized discrepancies in accounting records.
  • Collaborated with internal teams and external vendors to ensure timely processing of mandatory and voluntary corporate actions.
  • Improved data accuracy by diligently validating incoming information from various sources such as stock exchanges, custodians, and data providers.
  • Ensured compliance with regulatory requirements through meticulous record-keeping and reporting on all corporate action activities.
  • Increased client satisfaction levels by providing clear communication regarding the status of pending corporate actions.
  • Liaised with trading desks, portfolio managers, and other key personnel for seamless execution of transactions during major corporate events.
  • Optimized workflow efficiency by identifying bottlenecks in the current process flow and implementing strategic solutions accordingly.
  • Successfully managed a high volume of time-sensitive tasks while maintaining exceptional attention to detail across all aspects of the role.
  • Fostered strong relationships with global counterparts to facilitate cross-functional collaboration on complex transactions involving international markets.
  • Resolved inquiries related to securities pricing adjustments due to rights issues, dividends or share splits promptly, ensuring accurate valuation calculations are maintained across portfolios at all times.
  • Demonstrated adaptability during periods of market volatility or increased workload by effectively prioritizing tasks based on urgency level.
  • Anticipated potential challenges associated with upcoming events such as spin-offs or reverse stock splits proactively addressing these issues before they impacted operational efficiency.
  • Maintained a comprehensive understanding of industry regulations, best practices, and evolving market trends to stay ahead of potential risks and opportunities related to corporate actions.
  • Developed strong relationships with key custodians and agents by maintaining open lines of communication for timely updates on ongoing events or new developments in the field.
  • Supported continuous process improvement initiatives by identifying areas for automation or technology enhancements and actively participated in their successful implementation.
  • Improved emergency resolution processes to save time.

Customer Liaison Officer

Treibhaus AG
11.2002 - 07.2004
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Collaborated with cross-functional teams to ensure timely resolution of customer complaints.
  • Developed strong relationships with clients, fostering trust and loyalty to the company.
  • Provided exceptional service to customers, ensuring their needs were met and expectations exceeded.
  • Implemented process improvements that resulted in reduced response times for customer inquiries.
  • Maintained accurate records of all customer interactions, providing valuable insights for future engagements.
  • Managed high-stress situations calmly and effectively, resulting in positive outcomes for both the company and the client.
  • Served as a key point of contact between customers and various internal departments, ensuring seamless collaboration on issue resolution.
  • Assisted in the development of training materials to improve team members'' understanding of products and services offered by the company.
  • Partnered with other Customer Liaison Officers to provide consistent support during peak periods.
  • Achieved high levels of customer retention by providing personalized solutions tailored to individual needs.
  • Supported new hires in their training process by sharing best practices from personal experience.
  • Proactively identified potential issues affecting the customer experience and advocated for necessary changes internally.
  • Facilitated open lines of communication between customers and management, promoting transparency within the business relationship.
  • Played an integral role in enhancing overall brand image through exceptional service delivery.
  • Liaised between internal departments and external partners to promote efficient communication and collaboration.
  • Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
  • Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
  • Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
  • Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
  • Created and maintained organizational database of stakeholders and contacts for use by personnel.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed and updated databases to handle customer data.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Securities Operations Specialist

CREDIT SUISSE GROUP FINANCE Zurich, CH
02.2000 - 08.2002
  • Enhanced securities processing efficiency by streamlining operational procedures and implementing automation tools.
  • Reduced trade settlement risks by conducting thorough reconciliation of trade data and monitoring daily transactions.
  • Improved team productivity with continuous training on industry regulations, compliance, and best practices.
  • Developed strong relationships with clients and brokers, ensuring timely resolution of inquiries and issues.
  • Maintained accurate records of securities holdings, corporate actions, and transaction history for audit purposes.
  • Collaborated with internal teams to develop process improvements for the handling of complex securities transactions.
  • Ensured regulatory compliance by staying current on industry rules, guidelines, and reporting requirements.
  • Contributed to risk management initiatives by identifying potential areas of vulnerability within operations processes.
  • Effectively communicated with stakeholders across various departments to address discrepancies in a timely manner.
  • Consistently met tight deadlines for trade confirmations, settlements, and reconciliations through diligent work ethic.
  • Provided exceptional client service by promptly addressing inquiries related to account balances and transaction activities.
  • Supported team members during peak periods by cross-training in multiple functions within the Securities Operations department.
  • Proactively identified opportunities for process improvement that ultimately led to reduced turnaround times for trades processing.
  • Managed a high volume of daily securities transactions while maintaining strict attention to detail to minimize errors.
  • Increased accuracy in trade confirmations through meticulous review of details before submission to counterparties or custodians.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Education

Associate of Arts - History

University of Vienna
Vienna (Austria)

Bachelor of Science - Business And Finance

Fernuniversität Hagen
Hagen
12.2016

Skills

  • Budgeting and Finance
  • Volunteer Management
  • Adaptability and Flexibility
  • Event Planning
  • Delegation Skills
  • Contract Negotiation
  • Time Management
  • Problem Solving
  • Staff Supervision
  • Customer Service
  • Team Leadership
  • Risk Assessment
  • Networking Abilities
  • Attention to Detail
  • Decision Making
  • Social Media Management
  • Operations Oversight
  • Social Media Promotion
  • Crisis Management
  • Creative Thinking
  • Conflict Resolution
  • Project Management
  • Expense Tracking
  • Client Relationship Development
  • Staff Management
  • Scheduling
  • Budget Management
  • File Management
  • Pricing Negotiation
  • Business Administration
  • Market Analysis
  • Team Mentorship
  • Event Setup and Breakdown
  • Event Billing
  • Database Management
  • Registration Management
  • Revenue Generation
  • Records Maintenance
  • Budget Development
  • Payment Approval
  • Security Oversight
  • Staff Leadership
  • Participant Transportation
  • Attendee Relations
  • Workflow Management
  • Administrative Recordkeeping
  • Client Relations

Accomplishments

  • Planned and executed over 350 events 7 years.
  • Increased event revenue by average of 10% per year.
  • Decreased event expenditure through negotiations with suppliers.
  • Raised awareness and partcipants numbers at events through regular social media activity.
  • Built strong and lasting relationships with stakeholders.
  • Trained and mentored new staff members, event hosts and volunteers.
  • Used Microsoft Excel to develop tracking of event progress and time-critical actions.
  • Achieved high output, accuracy and efficiency under pressure in a fast-paced environment.
  • Implemented tools to fast track internal processes.
  • High emphasis on ongoing communication within the team as well as with stakeholders.

Certification

National level Commissaire

Accredited race convoy driver

Accredited Traffic Controller

Sports (esp. Cycling)

- Road and track cyclist competing at international events incl. the 2012 London Paralympics Games

- Former coach of domestic and international cyclists

- Officiating at domestic and international cycling events

- Volunteering as driver, athletes services and other roles at major cycling events (incl. 2023 UCI World Road Championships in Australia)

- Following professional cycling in my downtime

Languages

German
Native or Bilingual
English
Full Professional
French
Limited Working
Dutch
Elementary
Chinese (Mandarin)
Elementary

Timeline

Event Lead Road & Track

AusCycling
01.2017 - Current

Corporate Actions Specialist

Raiffaisen International
01.2007 - 07.2009

Customer Liaison Officer

Treibhaus AG
11.2002 - 07.2004

Securities Operations Specialist

CREDIT SUISSE GROUP FINANCE Zurich, CH
02.2000 - 08.2002

Associate of Arts - History

University of Vienna

Bachelor of Science - Business And Finance

Fernuniversität Hagen

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Annina Gallagher