Annina Gallagher

• Administration and management of road and track cycling events in Victoria
• Responding to daily inquiries and calls (20-40 depending on event period)
• Processing daily invoices and payments
• Managing budgets
• Streamlined registration process for efficient attendee check-ins and improved satisfaction rates.
• Achieved smooth transitions between event segments by coordinating schedules and managing time efficiently.
• Adapted rapidly to unforeseen challenges or changes in plans while maintaining composure under pressure.
• Managed budgets effectively, optimizing resource allocation without compromising event quality.
• Coordinated schedules and timelines for events.
• Consulted with customers to determine objectives and requirements for events.
• Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Utilized social media to promote events and increase attendance.
• Implemented protocols and procedures to effectively manage planning process.
• Coordinated travel and accommodations for event attendees.
• Proactive approach to meet weekly, sometime daily, deadlines
• Daily input of accurate event details and information
• Advanced use of Microsoft products, especially Excel, Word and Teams.
• Oversaw volunteer recruitment and training, fostering a dedicated team of event support staff.
• Enhanced attendee experience by meticulously planning and executing event logistics.
• Established strong relationships with clients and stakeholders, resulting in repeat business and referrals.
• Delivered exceptional customer service pre-, during-, and post-event, addressing any concerns promptly.
• Managed event logistics and operations.

Athlete:

• Competitive road and track cyclist
• Represented Switzerland at the 2012 London Paralympics Games
• Multiple national titles
• Competed in multiple state and regional competitions, achieving top results.
• Developed strong mental resilience through rigorous training sessions, enabling peak performance during competitions.

Coaching:

• Creating customised training plans for cyclists based on athlete goals and their strengths/weaknesses
• Utilized advanced data analysis techniques to optimize performance.
• In-person training sessions and performance testing
• Education and advice re race tactics, nutrition and recovery etc
• Regular feedback and check-ins
• Focus on individualised approach with high focus on athlete wellbeing.

• Monitoring and reviewing 20-30 corporate actions announcements each day
• Accurate and timely data input to notify custodians
• Processing every type of mandatory, voluntary and mandatory with option events
• High attention to detail and adherence to strict deadlines to prevent any potential errors resulting in significant financial losses
• Regular liaison with clients (worldwide leading custodians) and middle office on a daily basis
• Implementation of processes to increase efficiency and reduce procedural risks
• Particular focus on teamwork and distributing workloads
• Training and mentoring of new employees.
• Successfully managed high volume of time-sensitive tasks while maintaining exceptional attention to detail across all aspects of the role.
• Fostered strong relationships with global counterparts to facilitate cross-functional collaboration on complex transactions involving international markets.
• Improved data accuracy by diligently validating incoming information from various sources such as stock exchanges, custodians, and data providers.
• Collaborated with internal teams and external vendors to ensure timely processing of mandatory and voluntary corporate actions.
• Resolved inquiries related to securities pricing adjustments due to rights issues, dividends or share splits promptly, ensuring accurate valuation calculations are maintained across portfolios at all times.
• Increased client satisfaction levels by providing clear communication regarding the status of pending corporate actions.
• Maintained comprehensive understanding of industry regulations, best practices, and evolving market trends to stay ahead of potential risks and opportunities related to corporate actions.
• Demonstrated adaptability during periods of market volatility or increased workload by effectively prioritizing tasks based on urgency level.
• Developed strong relationships with key custodians and agents by maintaining open lines of communication for timely updates on ongoing events or new developments in the field.
• Ensured compliance with regulatory requirements through meticulous record-keeping and reporting on all corporate action activities.
• Managed multiple complex mergers, acquisitions, and other corporate events ensuring accurate information dissemination to stakeholders.
• Optimized workflow efficiency by identifying bottlenecks in the current process flow and implementing strategic solutions accordingly.

• Commercial production company
• Receptionist duties
• Customer services
• Administrative tasks.
• Delivered prompt service to prioritize customer needs.
• Completed data entry to record call notes, suggestions and questions.
• Assisted call-in customers with questions and orders.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Responded to customer calls and emails to answer questions about products and services.
• Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
• Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
• Elevated team morale by actively participating in group activities, promoting positive work environment conducive to excellent service delivery.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.

• Monitoring and reviewing dividend and interest payments notifications
• Data entry of corporate action details
• Processing payments
• Liaising with settlement and custodians
• Additional administrative tasks
• High attention to detail required as well as meeting deadlines due to the high risk of potential errors and financial losses.
• Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
• Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
• Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
• Streamlined operations by implementing efficient processes and procedures for administrative tasks.
• Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organisation.
• Compiled training materials for new employees and tracked skill development.
• Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
• Managed internal operational standards and productivity targets.
• Evaluated current operational practices and suggested improvement strategies.