Annise Bertucci
Denman,Australia
Summary
Hospitality all-rounder candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual able to work in high intensity, fast-paced environments. Outstanding multitasker with in-depth knowledge of the hospitality industry and an eagerness to learn more.
Overview
9
9
years of professional experience
Work History
Bartender/Kitchen Hand
The Muswellbrook Hotel
09.2023 - Current
- My roles and responsibilities at The Muswellbrook Hotel consisted of the following:
- Serving large crowds in a fast paced environment whilst adhering to state laws regarding alcoholic beverage services and customer regulations.
- Handling large sums of money when counting the tills of a morning and replenishing floats, and for pokie machine payouts, operating TAB and TAB payouts.
- Working shifts as a kitchen hand during restaurant hours wherein I would assist the chef in producing a range of dishes and specials, including making pizzas, sauces and gravies, prepping large quantities of vegetables and other produce.
- Organising bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- During quiet hours I would also assist in deep cleaning the kitchen and bar areas, vacuuming, mopping, disinfecting all areas.
Bar Coach
The Botanist
09.2020 - 12.2022
- Since starting at The Botanist I progressed from a bartender to a Bar Coach which is a role that I worked extremely hard to achieve.
- In achieving this role it pushed me to take initiative, develop my communication and leadership skills.
- My role as a bar coach consisted of training new members of staff, undergoing a very trying 2 weeks of written and practical tests
- I worked hard to ensure that every new member of staff that I trained was trained with a personalised approach to ensure that their needs are catered to in order to help them develop their own skills.
- For example, some trainees prefered to learn cocktail specs by reading them, some prefer a more tactile approach wherein they 'bottle-touch' to remember cocktail specifications.
- At the botanist I learnt how to positively deal with difficult/intoxicated customers, build rapport with customers and staff, develop my multitasking skills in high pressure, fast paced situations and environments, all whilst delivering unrivalled customer experience.
Bartender
LUCIA WINE BAR & GRILL
02.2020 - 09.2020
- During my time at Lucia my responsibilities consisted of setting up the bar, making a variety of signature and classic cocktails and sending them out to spec, meeting the needs of a range of customers whilst delivering a high quality customer experience, working independently and also as part of a team, and cleaning and restocking the bar.
- Throughout my time at Lucia I was able to develop my communication skills and attention to detail ensuring that every cocktail was made to a high standard.
- Towards the end of my time at Lucia I was trusted with training new employees in their role which allowed me to refine my leadership skills, build on my ability to stay calm and patient in a high pressure environment.
Waitress/Bartender/Barista
Stew and Oyster
05.2019 - 02.2020
- At Stew and Oyster my role was multi-functional as the whole team are cross-trained
- I worked behind the bar, as a waitress (taking orders and running food), and in the kitchen (preparing food and cleaning the kitchen area)
- My duties consisted of preparing and serving barista style coffees, alcoholic beverages, soft drinks, main courses, side dishes and desserts
- I was responsible for handling money, setting up/closing down the bar, setting up/closing down the kitchen, general cleaning and most importantly giving great customer service.
Waitress/Kitchen Assistant
Deli of Malton
09.2016 - 04.2019
- During my time at this cafe/restaurant I learnt how to;
- Display enthusiasm and promote excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborate with team members to consistently provide efficient service during peak hours.
- Process orders and sent to kitchen employees for preparation.
- Elevate overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Keep server areas clean and stocked to increase efficiency while working tables.
- Listen carefully to customer requests and created personalized, delicious barista style beverages.
Waitress/Kitchen Assistant
The Vinehouse Cafe
07.2015 - 08.2016
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Processed orders and sent to kitchen employees for preparation.
- Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Nursery Assistant
Yorkshire Education
02.2020 - 08.2021
- Yorkshire Education is an agency that recruits individuals looking for work in childcare
- I was recruited through Yorkshire Education to work part time at Little Acorns Nursery in York
- During my time here I worked with children ages 0-4 and was able to build relationships with the children to better understand their needs
- I read to them, ensured they were properly fed, toileted, clean and hygienic
- We participated in outdoor and indoor play and lots of singing/dancing activities
- I really enjoyed working with the children at Little Acorns, as it allowed me to improve my confidence, develop my ability to multitask, and push me to take initiative and be creative when deciding on activities for the children.
Childminding Assistant
Little Birds
10.2018 - 09.2020
- I have worked at this Ofsted Outstanding Childcare service in North Yorkshire during busy periods such as half term and summer holidays
- It was a fantastic place to gain experience as I was able to work with a group of children with a large age range and various needs that needed meeting
- Little Birds Childcare is an outdoor learning centre wherein children are encouraged to learn through outdoor play and adventure
- I really enjoyed my time here
- My responsibilities included guaranteeing children's safety at all times, helping out with daily activities such as feeding, toileting, and ensuring cleanliness and hygiene of the children.
Voluntary Teaching Assistant
Meru Primary School, Deaf Unit
10.2022 - 11.2022
- In 2022, I spent 4 weeks volunteering in a deaf school in Tanzania as a teaching assistant.
- It was a life changing experience wherein I had the opportunity to learn Tanzania Sign Language and have an immersive experience of deaf culture and community within Tanzania.
- My roles and responsibilities included teaching 4-7 year olds basic Mathematics, English, Physical Activities, Art, Computer lessons and Music (sing along signing and dancing).
- I was also responsible for helping the children go to the toilet (including one girl with cerebral palsy who needed extra support with walking and other mobility), ensuring the children were well fed and hydrated, and lots of playing games and reading.
Dairy Farm Hand
CW Contracting
03.2023 - 07.2023
- I completed my 88 days of farm work on a dairy farm in Winchelsea, Victoria. This was one of the conditions for my 417 Working Holiday Visa.
- In this role I have learned how to confidently and independently milk over 500 cows, wash and clean all farming equipment, bottle and tube feed around 80 calves, administer various medications such as antibiotics, penicillin, etc
- I have really enjoyed my time on the farm, it has taught me to work well independently and as part of a team, has strengthened my communication skills, my ability to take initiative, and work long hours in fast pace environments.
Education
Bachelor of Arts - British Sign Language and Educational Linguistics
York St John University
York, England10.2022
A levels -
Malton School
06.2019
GCSEs -
Malton School
01.2016
Skills
- Industry knowledge
- Communication skills
- Customer service skills
- Attention to detail
- Teamwork
- Adaptability
- Barista skills
- Extensive bartending, liquor, beer, wine, and cocktails knowledge
- Responsible Alcohol Service
- Ability to thrive in a fast pace environment
Languages
British Sign Language - Intermediate
Driver License
Cars
Eligible To Work In Australia
Yes
Personal Information
- Total Experience: 8
- Highest Education Level: Bachelor Degree
Timeline
Bartender/Kitchen Hand
The Muswellbrook Hotel
09.2023 - Current
Dairy Farm Hand
CW Contracting
03.2023 - 07.2023
Voluntary Teaching Assistant
Meru Primary School, Deaf Unit
10.2022 - 11.2022
Bar Coach
The Botanist
09.2020 - 12.2022
Bartender
LUCIA WINE BAR & GRILL
02.2020 - 09.2020
Nursery Assistant
Yorkshire Education
02.2020 - 08.2021
Waitress/Bartender/Barista
Stew and Oyster
05.2019 - 02.2020
Childminding Assistant
Little Birds
10.2018 - 09.2020
Waitress/Kitchen Assistant
Deli of Malton
09.2016 - 04.2019
Waitress/Kitchen Assistant
The Vinehouse Cafe
07.2015 - 08.2016
Bachelor of Arts - British Sign Language and Educational Linguistics
York St John University
A levels -
Malton School
GCSEs -
Malton School
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