Highly motivated professional Registered Nurse with 50 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Owner and Manager
Victorias Cosmetic Medical Clinic
Launceston, Tas
01.2002 - Current
Developed Victorias Cosmetic Medical Clinic 2002
Provide services such as Consultations, Active and Static Wrinkle Treatments, Sclerotherapy, Laser Skin Rejuvenation, Laser Hair removal, Laser Tattoo Removal, Laser Vein treatment,, Laser pigmentation treatments.
Courses and professional training attended and provides for all above procedures as appropriate
Employed a cosmetic physician, beauty therapists and registered nurses to be able to offer a wide variety os treatments.
Introduced Low Level Laser for pain relief using a Class 3 Raincorp laser and later updated to a Thor Class 3b Laser
Introduced Coolsculpting for fat reduction
2016 - Cutera Xeo Console for vascular, laser hair removal and far infrared skin tightening and skin rejuvenation.
added Cutera enlighten 11 (Class 4 Laser) providing 1064nm, and 532nm pico and nanosecond technology for Skin rejuvanation, pigmentation and tattoo removal of black, red and yellow.
2016 - Upgraded enlighten 11 to enlighten 111 (Class 4 Laser) Now providing a 670nm 660ps for pigmentation, skin rejuvenation and tattoo of aqua blue.
2022 - Added Cutera Excel V Plus + (Class 4 Laser) for vascular and pigmentation and skin rejuvenation
Introduced Hydrafacials x 2
Negotiated the clinic through COVID and survived a 10 week clinic closure
Maintained and co-ordinated Laser safety activities and Laser Safety Officer Training over the years with Professor Leigh Collins for all laser staff and on occasions extended this opportunity to other clinics.
First Aid Training on regular basis with St John
Fire Safety Training on site on a regular basis with Tas Fire Department
Attend Multiple conferences both in Australia and Japan for laser and skin health
Presented at talk on enlighten Cutera Laser at Cutera University Conference x 2
Regular online educational meetings with associated skin care companies and injectable companies
Keep well up to date with journals both Australian and Europe
Annual onsite updates and training with Allergan and Galderma and Merz
Member of Fresh Clinics
Member of ABIC
Member CNA
Currently manage a staff of 9
Victorias Cosmetic Medical Clinic serves well over 20,000 customers on our database
2023 Planned and progressed the purchase and move to 12 Penquite Rd.
Organise all marketing activities with web, social media, television, radio magazine etc
Major sponsor of Glover Art Exhibition.
Manage daily operations of business,
including hiring and training staff
works as an integral part of the team as a Registered nurse
Performing high end laser treatments for skin rejuvenation, vascular and pigmentation treatments, tattoo removal,
Administers injectables for active and static wrinkle treatments.
Performs Low Level Laser for pain relief since 2005.
Developed strategic plans to increase profitability and efficiency.
Identify new opportunities for growth, expansion, and diversification.
Create marketing campaigns to attract new customers.
Negotiate contracts with vendors and suppliers.
Oversee budgeting and financial management.
Analyse industry trends to develop competitive strategies.
Maintain relationships with existing clients by providing superior customer service.
Implement quality assurance processes to ensure product excellence.
Ensure compliance with local, state, and federal regulations.
Developed policies and procedures for the organization.
Oversee staff hiring, initiating new training and scheduled processes to streamline operations.
Provided direction and guidance to employees.
Monitor performance of all personnel against company goals. Supervise performance of all staff with goals of improving productivity, efficiency and cost savings.
Interview, train and supervise new employees.
Set pricing structures according to market analytics and emerging trends.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Negotiated with vendors to gain optimal pricing on products.
Analyse client needs and assisted in determining appropriate resources and treatments.
Hosted special events to boost brand awareness and increase community engagement.
Coordinate with our technical and IT teams to develop company website and create online and media advertisements.
Kept records for production, inventory, income and expenses.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Resolved issues quickly through meticulous research and quick decision-making.
Keep up-to-date on regulatory changes affecting business operations.
Create and implement marketing and advertising strategies to support revenue goals and promote future growth.
Manage all daily operations of the business.
Nurse Pool
LGH
Launceston, Tas
01.2001 - 01.2002
Registered Nurse on General medical and surgical wards + Radiology
EDSU day work full time
Tyler Village Nursing Home shift work (casual).
Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
Provided nursing care for patients with various medical diagnoses and treatments.
Administered medications and treatments in accordance with physician orders.
Ensured that all documentation was accurate and up-to-date according to established guidelines.
Performed physical assessments to identify any changes in the patient's condition or needs.
Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
Maintained a safe environment for both staff and patients through adherence to safety protocols.
Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
Director of Nursing
Aquarius Roman Baths
Launceston, Tasmania
01.1998 - 01.2001
Set up and managed a Private day surgery Aquarius Roman Baths unit specialising in Plastic Surgery
Coordinating the smooth running of a day theatre
Minor local anaesthetic procedures to larger procedures requiring general anaesthetics
Laser Safety course's at Launceston General Hospital Government
Theatre Registered with Tas Health Department for ability to perform general anaesthetics
During this time spent 4 weeks volunteer work with Interplast plastic surgical team consisting of three plastic surgeons, two anaesthetists and 2 nurses as well as local nurses
My role was Theatre Co-ordinator and main surgical nurse in Funafuti and Borneo
Over 130 operations including difficult plastic surgery cases such as bad burn scar revisions with subsequent skin grafting, multiple cleft palate and lip repairs on ages from 6 months to 70 years old
Commenced Working with Ruby Laser, Alexandrite Laser and epilight Yellow Filter for Hair removal, Vascular and pigmentation treatments
Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
Ensured compliance with state regulations regarding nurse-to-patient ratios, storage and administration of schedule 8 drugs and other safety guidelines.
Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
Maintained accurate records of staff certifications, licensure, continuing education credits.
Inspected medical equipment regularly to ensure it is functioning properly before use by patients or staff members.
Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
Assessed competency of clinical staff to promote quality, continuity and safety.
Coordinated medical and health services in compliance with government regulations and policies.
Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
Reviewed daily documentation of dispensing of controlled substances.
Developed and implemented all day surgery policies, procedures, and protocols to ensure patient safety.
Acting Full Time CNC of Surgical Ward
St Lukes Hospital
Launceston, Tasmania
01.1993 - 01.1998
Commissioned new 33 bed surgical ward at St Lukes Hospital
Provided leadership and direction in the organization, planning, development and implementation of surgical services.
Developed policies and procedures to ensure quality patient care within regulatory requirements.
Monitored day-to-day operations of surgical services department including staffing levels equipment maintenance and supply inventory management.
Maintained effective relationships with medical staff members regarding professional practice matters pertaining to surgery.
Conducted regular meetings with nursing staff to discuss operational issues, review changes in policy or procedure, provide educational opportunities and recognize achievements.
Served as a liaison between hospital administration and clinical teams providing surgical care.
Weekend work - introducing laser Hair Removal at Roman Baths Launceston
After hours - private practice nurse for Professor Bruce Dunphy Gynaecologist.
Full Time Registered Nurse
St Lukes Hospital
01.1987 - 01.1993
Assessed, planned, implemented and evaluated nursing care for assigned patients.
Administered medications and treatments according to physician orders.
Monitored vital signs, administered injections, and provided assistance with medical procedures.
Documented patient progress notes accurately and efficiently in the electronic medical record system.
Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Utilized critical thinking skills to assess clinical situations quickly and accurately.
Maintained a safe environment for all patients by adhering to infection control policies and procedures.
Provided emotional support and comfort to patients and families during difficult times.
Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
Trainee Nurse
St Vincents Hospital
Launceston
01.1974 - 01.1979
Commenced nursing training 1974 at St Vincents Hospital Launceston
Qualified 1978 as Registered Nurse
Skills
Program creation and implementation
Hiring and staffing
Operations Management
Regulatory Compliance
Marketing tactics
Business Management
Staff Management
Customer Relations
Consulting
Business Development
Conferences Attended
Multiple conferences in Australia and Japan
Presentations
Presented a talk on Cutera enLighten 3 at Cutera University Conferences
Online Education
Regular online educational meetings
Journal Updates
Keep up to date with journals in Australia and Europe
Annual Updates
Annual training updates with Allergan and Galderma and Merz
Certification
01/01/05, Raincorp Low Level Laser Therapy
01/01/06, Laser Safety Certificate, Government continually every 2 years
01/01/10, Advanced Quantum IPL System Training Course
CPR First Aid
Staff Managed
Currently manage a staff of 9
Clinic Database
Owns and manages Victorias Cosmetic Medical Clinic with over 20,000 customers on our database
Additional Information
Member of Fresh Clinics, Member of ABIC
Clinic Activities
Organize all marketing activities with web, social media, television, radio magazine etc