Summary
Overview
Work History
Education
Skills
Languages
Training
Clinicalplacements
Timeline
Generic

ANN LIYA ANIL

Mickleham,VIC

Summary

An Efficient and self-motivated worker with experience in Customer Service, Administration, Nursing and Victorian Public Service. Have exceptional work ethics, commitment, and organisational skills which will benefit any environment I would be a part of. Aiming to achieve the best possible has always inspired me to perform better every day. All preceptor feedback so far will prove my commitment for improvement. I strongly believe myself to be an empathetic, respecting, driven person, and a fast learner.

Overview

10
10
years of professional experience

Work History

ACT Team Member (Weekend Team Leader)

Ambulance Victoria
04.2022 - 07.2024
  • Work independently in response to employee or volunteer shift absence calls by understanding, interpreting, and responding to their needs, and the impact on operations, including referring callers appropriately if additional support is required
  • Gather all necessary information, monitor, and complete daily reporting requirements in accordance with established reporting and information management channels, protocols, and procedures
  • Execute huge amounts of data entry within a quick turnaround time
  • Collaborated with other departments to ensure data was administered seamlessly
  • Ensured accurate data and complied with all rules as requested
  • Input information into the company database to update patient data
  • Notify Communications Centre Duty Managers of any absences or welfare issues impacting staff who are currently on shift
  • Delivery of special projects that will enhance the support and service provided by the Communications Centres and Rostering teams
  • Complete assessment and analysis on absence call activities and referrals
  • Proactively addressing problems or issues by exchanging information with peers, management, or clients to influence and enable administrative or service gaps to be resolved
  • Apply discretion and judgement when resolving absentee calls by communicating in a clear, culturally appropriate manner that respects and responds to employee needs
  • Display reliable behaviour and a general understanding of the support role through attendance to shifts (24/7) including night and weekend shifts

Resident Support Officer

CQV (Department of justice and community safety)
09.2021 - 03.2022
  • Ensure the highest level of Infection Prevention and Control (IPC) standards, including prolonged use of N95 face masks and shields
  • Communicate with people in an effective and empathetic manner whilst maintaining physical distancing measures and strict IPC adherence
  • Mitigate risks within an operationally critical and ever-changing environment, ensuring resident safety and satisfaction is maintained
  • Quickly and clearly escalate issues to the Team Leader via two-way radios
  • Support COVID-19 entry and exit screening, undertaking temperature and identification checks at the start and finish of each shift

Ambulance Victoria Membership

Startek
04.2021 - 09.2021
  • Answer inbound calls in a timely and friendly manner while completing call logs and reports
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary
  • Obtaining and correctly recording customer information
  • Reviewing and making changes to customer accounts
  • Handling customer complaints and processing returns effectively
  • Other duties as assigned

Student Enrolled Nurse

03.2021 - 04.2021
  • Admission and discharge planning and Administering medications
  • Providing evidence-based nursing care for residents or patients in accordance with the care plan
  • Observing, measuring, and recording patient’s vital statistics and reporting changes in patient’s conditions to RN’s and doctors
  • Providing physical and emotional support to patients and their families
  • Assisting with personal hygiene tasks such as bathing, showering, and dressing
  • Recognize and seek assistance from other relevant team members when tasks fall outside of ability or area of responsibility
  • Demonstrated an ongoing commitment to personal and professional commitment
  • Demonstrated excellent time management skills and ability to prioritise in a flexible adaptable way
  • Utilised information technology as appropriate in the performance of the role

Packer

Allied Pinnacle
11.2017 - 04.2021
  • Examine and inspect products to ensure packing specifications are met
  • Communicating line progress to the line lead on a regular basis
  • Inspect items produced to determine if client specifications are met
  • Prepared product for shipment by packing items according to order sheet
  • Maintained quality control policies and federal regulations according to factory specifications

Crew member

McDonald’s
04.2017 - 11.2017
  • Attending customers' needs as a primary focus
  • Collecting orders both face to face and through telephone, delivering fast, friendly, and accurate service to all customers
  • Maintaining a clean and tidy workplace
  • Following directions for the implementation of new products and procedures
  • Handling cash and EFTPOS transactions at the counter

Deli Team Member

Woolworths
05.2014 - 06.2016
  • Handled cash register for cash and credit card transactions
  • Stocked and replenished merchandise according to store merchandise layouts
  • Alerted customers to upcoming sales events and promotions
  • Resolved all customer complaints in a professional manner while prioritising customer satisfaction
  • Answered customer telephone calls promptly and in an appropriate manner
  • Maintained established merchandising standards
  • Including window, sales floor and promotional displays

Education

Diploma of Nursing -

Victoria University
Melbourne, VIC
09.2021

Completion of High school and VCE -

Pascoe Vale Girls College
12.2016

Skills

  • Computer literacy
  • Innovative techniques
  • Analytics
  • Problem-solving
  • Word
  • Excel
  • Outlook
  • PowerPoint
  • Touch typing
  • Personal integrity
  • Ethical behavior
  • Multilingual
  • Verbal communication
  • Written communication
  • Professional writing
  • Listening skills
  • Data entry
  • Accuracy
  • Efficiency
  • Professional advice
  • Quality standards
  • Fast-paced environment
  • Project planning
  • Project execution
  • Customer service
  • Attention to detail
  • Analytical skills
  • Quantitative skills
  • Conceptual skills
  • Customer service attitude
  • Leadership
  • Teamwork
  • Independence
  • Task prioritization
  • Organizational skills
  • Time management
  • Issue identification
  • Solution provision
  • Progress monitoring
  • Resilience
  • Empathy
  • Trustworthiness
  • Situation management

Languages

English
Hindi
Malayalam
Tamil

Training

  • Graduate Enrolled Nurse
  • Safe@work – health and community services
  • Aged Care
  • Mental Health
  • Work With children
  • Infection control training COVID 19
  • Blood Safe E learning online course (blood transporting and clinical blood transfusion)
  • First Aid and CPR certificate
  • IPC Training

Clinicalplacements

  • Boyne Russell House, Aged care, 80, 11/25/19 - 12/06/19
  • The Victoria Clinic, Mental Health, 80, 12/07/20 - 12/18/20
  • Northern Heath (Broadmeadows), Acute and Surgical Ward (medication), 80, 03/29/21 - 04/09/21
  • Northern Health (Bundoora Extended Care Centre), Mental Health (consolidation), 160, 07/05/21 - 07/16/21
  • Brunswick Private Hospital, Rehabilitation and Medical Services (consolidation), 160, 08/23/21 - 09/05/21

Timeline

ACT Team Member (Weekend Team Leader)

Ambulance Victoria
04.2022 - 07.2024

Resident Support Officer

CQV (Department of justice and community safety)
09.2021 - 03.2022

Ambulance Victoria Membership

Startek
04.2021 - 09.2021

Student Enrolled Nurse

03.2021 - 04.2021

Packer

Allied Pinnacle
11.2017 - 04.2021

Crew member

McDonald’s
04.2017 - 11.2017

Deli Team Member

Woolworths
05.2014 - 06.2016

Completion of High school and VCE -

Pascoe Vale Girls College

Diploma of Nursing -

Victoria University

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ANN LIYA ANIL