Annmaree O'Connor
Toowoomba,QLD
Summary
Capable administrative and community oriented professional optimising productivity, efficiency and service quality across an extensive range of dynamic and fast-paced environments. Comfortable working in high-stress situations, with unwavering dedication to community safety, education and building resilience.
Proven capacity to build rapport, establish and maintain strong relationships with stakeholders to optimise organisational outcomes, resolve complex issues and deliver innovative improvement strategies through effective communication channels. Emotionally supportive problem solver with established authority in achieving favourable solutions through negotiation and collaboration.
Highly dependable, ethical and reliable support specialist and leader that blends advanced organisational, technical and business acumen. Willingness to take on added responsibilities to meet organisational objectives. Commitment to productive teamwork, a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering and inclusive work culture.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Regional Support Officer
Queensland Fire & Emergency Services (QFES)
04.2022 - Current
- Provide high level administrative support to senior management, frontline personnel and critical incident operations
- Balance multiple priorities effectively by utilising strong organisational skills and proactive task management techniques
- Develop strong working relationships and collaborate with cross-functional teams for the successful execution of strategic organisational objectives
- Enhance overall team efficiency by streamlining administrative processes and implementing innovative solutions
- Build and strengthen relationships to manage effective planning and implementation of emergency response strategies
- Maintain accurate records of financial transactions and incident report management, facilitating successful audits and compliance with government regulations
Electorate Officer
Queensland Parliamentary Service
03.2015 - 04.2022
- Managed the member's schedule effectively, ensuring timely attendance at important meetings, events, and engagements
- Developed targeted strategies for engaging local community through tailored communications approaches
- Enhanced community engagement and increased public awareness of available government services and initiatives within the community
- Handled sensitive constituent matters with empathy, discretion and professionalism, ensuring confidentiality and adherence to relevant privacy legislation
- Represented the elected official at local events when required, fostering positive relationships within the electorate and promoting the member's visibility in the community.
Director
Kids Character World
09.2012 - 06.2019
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs
- Developed strong professional relationships with clients, leading to repeat business
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Entered income and expense details into business databases to track purchases and address variances.
Recruitment and Training Officer
Wild Desert Oil & Gas Services
02.2010 - 06.2013
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Developed strong relationships with department managers to align training initiatives with business objectives and priorities.
- Promoted a culture of learning and development within the organisation, promoting continuous growth and improvement for all employees.
Relief Team Leader
National Australia Bank Coorparoo QLD
01.2008 - 12.2009
Customer Service Agent
QANTAS Airways
09.2001 - 12.2007
Telephone Sales Agent
Ansett Airlines
01.2000 - 09.2001
Store Training Officer
David Jones Brisbane & Canberra
01.1994 - 01.1998
Education
Associate Diploma of Hospitality And Tourism -
College of Tourism & Hospitality
Brisbane, QLD06.1991
Skills
- Stakeholder Engagement
- Community Relations
- Effective Communicator
- Rapport Building
- People Connection
- Conflict Resolution
- Strategic Planning
- Team Building
- Process Improvement
- Issue Research
- Skilled Mentor
- Strong Work Ethic
Certification
- Queensland C-Class Driver's Licence
- COVID-19 vaccinated
- Ability to obtain a Blue Card
- Australian Citizen
Professional Development
- Multiple QFES Leadership Programs
- Public Warnings Officer Accreditation
- Young Managers and Workplace Supervisor Training Programs
- Quickbooks and MYOB Accounting Programs
Personal Interests
Pygmy Goats
Travel and Road Trips
Car and Home Projects
Drag Car Racing
Referencenumber
QLD/568476/24
Awards
- Queensland Disaster Resilience Commemorative Pin | Queensland Premier
- Queensland Day Award Nominee for management of the Anzac Day Event
- Best Student Award | College of Tourism & Hospitality
- Inaugural Staff Member of the Month | Birch Carroll & Coyle (Carindale)
- Employee of the Month Award | Wild Desert Oil and Gas Services
- Customer Commendation Award | David Jones Australia
- Outstanding Achievers Award (2) | ANSETT Australia
- Customer Service Award | QANTAS Airways
References
- Chris Martial, Inspector | QFES | 0428 714 457
- Matthew Kelly, Emergency Management Coordinator | QPS | 0428 729 826
Volunteer Experience
- Brisbane, Roma, and Mitchell Flood Recovery Effort
- Brisbane City Romp (Event Marshalling)
- Morningside & Africa Day Festival Events
- HeartKids Fundraising Events
- Rosies Friends on the Street
Timeline
Regional Support Officer
Queensland Fire & Emergency Services (QFES)
04.2022 - Current
Electorate Officer
Queensland Parliamentary Service
03.2015 - 04.2022
Director
Kids Character World
09.2012 - 06.2019
Recruitment and Training Officer
Wild Desert Oil & Gas Services
02.2010 - 06.2013
Relief Team Leader
National Australia Bank Coorparoo QLD
01.2008 - 12.2009
Customer Service Agent
QANTAS Airways
09.2001 - 12.2007
Telephone Sales Agent
Ansett Airlines
01.2000 - 09.2001
Store Training Officer
David Jones Brisbane & Canberra
01.1994 - 01.1998
Associate Diploma of Hospitality And Tourism -
College of Tourism & Hospitality
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