Ann Marie Larroza
Biloela
Summary
Led customer service initiatives to improve client satisfaction and retention. Oversaw administrative operations to streamline processes and enhance productivity. Fostered teamwork and communication to achieve organizational goals. Coordinated multiple projects, ensuring timely and accurate completion.
Overview
13
13
years of professional experience
Work History
Payroll/Rostering Officer
Lutheran Services
03.2025 - Current
- Collaborated with HR to maintain up-to-date employee records and benefits administration.
- Streamlined payroll reconciliation processes, increasing efficiency and reducing discrepancies.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Coordinated roster schedules to ensure optimal staffing levels across departments.
- Monitored attendance records and resolved discrepancies promptly.
- Led initiatives to enhance accuracy of payroll processing related to attendance records.
Administrative Officer
Queensland Health - Biloela Hospital
02.2024 - Current
- Respond to general reception enquiries on the ward by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
- As the primary contact of the hospital, assist and direct visitors by accessing patient information and providing an effective and courteous front counter service.
- Assist with patient discharges and transfers through timely coordination of all required paperwork, transport and updating of hospital information systems.
- Prioritise workload effectively and perform duties responsibly in the absence of supervision.
Front of House Team Member
Simmons Bakery
06.2022 - 02.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Calculated billings and hotel charges and provided receipts to customers, delivering proof of transaction.
Virtual Administrative Assistant
PPC Geeks
01.2022 - 06.2022
- Completed business correspondence, transcription, and data entry.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Uploaded files for team use on Google Suite and SharePoint.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Wrote press releases and posted updates to social media.
- Managed CRM input, exports and clean up.
- Organized and managed team tasks using Asana.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Front of House Team Member
Rise The Bakehouse
10.2013 - 07.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Calculated billings and hotel charges and provided receipts to customers, delivering proof of transaction.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Receptionist
Oxley Clinic
02.2015 - 08.2015
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
Kitchen Hand
BB's Cafe
06.2013 - 10.2013
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Transported food items from storage areas to kitchen for prepping.
- Operated kitchen equipment in accordance with manufacturer instructions.
Education
Bachelor of Science - Pharmacy
Adamson University
Manila, Philippines03.2013
High School Diploma - undefined
St Alphonsus Liguori Integrated School
Cavite, Philippines03.2011
Skills
- Contributed to team dynamics by fostering open communication and cooperation
- Maintained confidentiality standards to protect sensitive information and uphold trust
- Oversaw administrative operations to support seamless business functions
- Utilized critical thinking to assess situations and inform decision-making processes
- Oversaw data entry operations to enhance record management efficiency Coordinated with team members to streamline information retrieval processes Implemented best practices for maintaining data integrity and accuracy
- Promoted adherence to ethical guidelines to enhance corporate integrity
- Utilized advanced computer skills to enhance operational efficiency and streamline processes
LANGUAGES
English
Timeline
Payroll/Rostering Officer
Lutheran Services
03.2025 - Current
Administrative Officer
Queensland Health - Biloela Hospital
02.2024 - Current
Front of House Team Member
Simmons Bakery
06.2022 - 02.2023
Virtual Administrative Assistant
PPC Geeks
01.2022 - 06.2022
Receptionist
Oxley Clinic
02.2015 - 08.2015
Front of House Team Member
Rise The Bakehouse
10.2013 - 07.2021
Kitchen Hand
BB's Cafe
06.2013 - 10.2013
High School Diploma - undefined
St Alphonsus Liguori Integrated School
Bachelor of Science - Pharmacy
Adamson University