Annmarie McBain
Ocean Grove,VIC
Summary
Recently, I sold my Cafe (Wendy’s Milk bar - Ocean Grove) and am now looking for casual employment in Ocean Grove. I currently work at Homestyle SeaView Manor, however, would like to return to casual Cafe work where my Customer Service skills as an allrounder which includes a Barista coffee maker are better suited. Proven ability to mentor teams and streamline processes, resulting in an increase in customer loyalty. Skilled in multitasking and problem-solving in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Food Service Assistant
Homestyle SeaView Manor
06.2023 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Prepared orders on trays for dine-in orders or in bags for takeout orders.
- Implemented portion control measures consistently during meal prep, minimizing waste while satisfying guest expectations.
- Trained new staff on food preparation and safety procedures.
Cafe Owner/Manager
Self-employeed
12.2019 - 10.2024
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Mentored and trained employees to improve performance and encourage professional growth.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Owner-operator
Self-employeed
09.2014 - 09.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
Family Daycare Provider
Self-employeed
03.1998 - 08.2013
- Fostered emotional growth by addressing individual needs with empathy, patience, and understanding.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Offered top-notch care to Number+ children at once, ranging in age from Number to Number.
- Implemented creative learning experiences that encouraged curiosity and exploration among children.
- Managed behavioral issues with appropriate disciplinary measures, teaching children about respect and responsibility.
- Developed strong relationships with parents to create a supportive community around their child''s growth and development.
Primary School Teacher
Victorian Education Department
1992 - 12.1995
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Provided individualized support to struggling students through targeted interventions, resulting in improved academic performance.
- Developed strong relationships with parents, guardians, and colleagues through effective communication and collaboration, fostering a supportive learning environment for students.
- Developed communicative relationships with students and parents to support learning.
Education
Diploma Of Education - Primary Teaching
Latrobe University
Bendigo, VIC11.1991
Skills
- POS system operation
- Safe food handling
- Food presentation
- Order taking
- Cleaning and sanitation
- Allergy awareness
- Excellent customer service
- Basic cooking techniques
- Supply restocking
- Food storage
- Order preparation
- Food preparation
- Special dietary needs
- Food safety
- Working with diverse people
- Strong work ethic
- Problem-solving
- Customer service
- Cross-functional teamwork
- Multitasking
- Food and safety standards
- Positive attitude
- Attention to detail
- Flexible schedule
- Fast-paced environment
Certification
Food Safety Supervisor
Timeline
Food Service Assistant
Homestyle SeaView Manor
06.2023 - Current
Cafe Owner/Manager
Self-employeed
12.2019 - 10.2024
Owner-operator
Self-employeed
09.2014 - 09.2023
Family Daycare Provider
Self-employeed
03.1998 - 08.2013
Primary School Teacher
Victorian Education Department
1992 - 12.1995
Diploma Of Education - Primary Teaching
Latrobe University
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