Annmarie Shamoon
Roxburgh Park,VIC
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Goal-oriented and dedicated to meeting performance objectives and achieving set targets. Years of extensive leadership experience. Committed individual well-versed in providing thorough training, setting goals, and developing innovative strategies. Superb oral and written communication skills paired with excellent time management, leadership abilities and organizational skills.
Overview
8
8
years of professional experience
Work History
Sales Attendant
Bevilles Jewellers
06.2023 - Current
- Opening and closing store, including setting up displays, signage, and security procedures.
- Ensuring store is secure and all safety protocols are followed.
- Handling customer inquiries, resolving issues, and providing exceptional customer service.
- Processing transactions, including cash handling and balancing registers.
- Monitoring inventory levels and restocking merchandise as needed.
- Implementing company policies and procedures to maintain positive store environment.
- Assisting with training new staff members and providing guidance on product knowledge and sales techniques.
- Collaborating with management to achieve sales targets and store objectives.
Picker Packer
Chemist Warehouse
06.2021 - 11.2021
- Meeting production targets and ensuring high levels of productivity
- Effectively communicating with team members regarding orders and fulfillment
- Safeguarding transport material during handling and storage
- Skillfully packaging products in boxes and crates for shipment
- Preparing shipment orders and completing associated paperwork
- Tagging boxes, conducting barcode scanning, and uploading data accurately
- Utilizing tracking systems, RF scanning, and voice picking for efficient operations
- Managing returns and handling customer return processes
- Demonstrated flexibility by taking on additional hours and shifts during peak periods to meet strict shipping deadlines
Administration Attendant
Angels of Mercy Community Care
01.2021 - 06.2021
- Proficiently organized and maintained administrative documents and resident files
- Demonstrated efficiency in scheduling appointments and managing calendars
- Provided support for financial processes by assisting with billing, invoices, and financial transactions
- Effectively coordinated meetings and events
- Monitored inventory levels to ensure adequate supplies
- Offered IT support and conducted office troubleshooting as needed
- Fostered close collaboration with colleagues to facilitate seamless operations and enhance overall efficiency
Team Leader Manager
Boost Juice
01.2020 - 12.2022
- Supervised employee management by delegating tasks and responsibilities effectively
- Ensured delivery of exceptional customer service to enhance customer experience
- Managed cash transactions and store banking procedures efficiently
- Reconciled financial records and executed store opening and closing procedures with precision
- Coordinated stock preparation and maintained optimal inventory levels through strategic ordering
- Conducted employee training sessions to improve staff knowledge and performance
- Implemented sales strategies to promote product upselling and maximize revenue
- Supervised store cleanups to maintain high standards of cleanliness and hygiene
- Prepared end-of-day till summaries to accurately reconcile cash registers and financial transactions
- Reported all pertinent information to director in timely and detailed manner
Crew Manager
McDonalds
01.2019 - 01.2020
- Successfully completed employee training in customer service, cash handling, food safety, and performance standards
- Proficient in order production and fulfillment
- Skilled in cash handling and register operations
- Experienced in store cleanups and maintenance
- Knowledgeable in cafe management and operations
- Capable of efficiently restocking store inventory
Team Member
The Cheesecake Shop
01.2019 - 07.2019
- Proficient in customer service and personalization strategies
- Experienced in freezer operations and maintenance
- Knowledgeable in team safety protocols and procedures
- Skilled in register operations and cash handling
- Capable of efficiently managing store cleanups and organization
- Experienced in opening and closing procedures
- Proficient in cake assembly and packaging
- Experienced in restocking and merchandise pricing
- Collaborative team player with strong teamwork skills
- Able to calculate order totals accurately
- Experienced in store organization and maintenance
- Proven track record of implementing customer service improvements
Team Member, Bakery Assistant
Woolworths
01.2018 - 12.2018
- Proficient in providing exemplary customer service, adept at product scanning, handling confectionary foods, unboxing products, and maintaining organized shelves
- Experienced in efficient restocking procedures, baking, intricate food decoration, and meticulous packaging techniques
- Skilled in effective time management, proper disposal of boxes in receptacles, and meticulous upkeep of bakery display showcases
- Familiar with accurately calculating order totals, proficient in register operations, and proficient in displaying inventory to maximize visibility and sales
- Capable of multitasking seamlessly in a fast-paced kitchen environment, ensuring timely restocking of essential kitchen supplies to support operational efficiency
Administration Volunteer
Mar Aphram Saturday School
01.2016 - 06.2020
- Demonstrated proficiency in working with children and administering children first aid
- Possess strong skills in meticulous paperwork organization, encompassing enrollment, parental payment invoice management, attendance rolls, and student files maintenance
- Experienced in fulfilling canteen responsibilities and ensuring effective time management
Education
Bachelor of Human Resource Management -
RMIT
06.2024
Diploma of Business -
RMIT
2021
VCE -
Pascoe Vale Girls College
01.2020
Skills
- Leadership
- Delegation
- Communication
- Organization
- Critical Thinking
- Emotional Intelligence
- Problem Solving
- Creativity
- Adaptability
- Balancing ability between Teamwork and Independence
References
- Omar Al-Kaisy, Bevilles MIT, 0433 811 976, mustafaomara535@gmail.com
- Kameron Khoshaba, Angels of Mercy Community Care, 0404 021 880, info@angelsofmercy.com.au
- Elisa Guler, Boost Juice Team Leader, 0498 234 396, elisaguler@gmail.com
Timeline
Sales Attendant
Bevilles Jewellers
06.2023 - Current
Picker Packer
Chemist Warehouse
06.2021 - 11.2021
Administration Attendant
Angels of Mercy Community Care
01.2021 - 06.2021
Team Leader Manager
Boost Juice
01.2020 - 12.2022
Crew Manager
McDonalds
01.2019 - 01.2020
Team Member
The Cheesecake Shop
01.2019 - 07.2019
Team Member, Bakery Assistant
Woolworths
01.2018 - 12.2018
Administration Volunteer
Mar Aphram Saturday School
01.2016 - 06.2020
Bachelor of Human Resource Management -
RMIT
Diploma of Business -
RMIT
VCE -
Pascoe Vale Girls College
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