Ann Rhia Aparente
Spring Farm,Australia
Summary
To practice and further develop my skills in an organization that provides growth and bigger opportunities. An organized, detail-oriented and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm
under pressure. Ability to learn new concepts and tasks quickly and meet deadline requirements in a dynamic environment. Experienced supervisor with a management style that motivates staff productivity. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Global Hospitality Solution
12.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Housekeeping Supervisor / Room Attendant
Global Hospitality Solution
07.2023 - 12.2023
- Maintain employee records, schedules, and time sheets
- Checking rooms
- Updating the housekeeping system
- Changings towels, making beds and cleaning bathrooms
- Dusting and polishing furniture, sweeping and mopping floors and emptying trash containers
- Evaluating performance and providing feedback
- Notifying managers of necessary repairs
- Responsible care of equipment.
Room Attendant
Global Hospitality Solution
04.2023 - 07.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
Business Relations Officer
Kirschner Games International Inc.
05.2019 - 03.2023
- Ensured that the company understands the business requirements of the customers
- Ensured that all files and marketing plan are protected and approved by the Executives.
Technical Intern Trainee
Livestock Agriculture (Dairy Farmer)
10.2018 - 04.2019
- Maintained farm equipment and vehicles.
- Monitored milk production quality and quantity and evaluated daily data to address inefficiencies.
- Attended promptly to needs of sick cows to maintain health of livestock.
- Milked 200 cows using milking machinery.
- Ensured high-quality milk by maintaining clean milking equipment and practicing proper sanitation protocols.
Dairy Farmer Trainee
Pinkies Farm
04.2018 - 05.2018
- Feed cows, administer medications and clean waste
- Operating milk equipment to feed cows
- Ensure that all farming equipment is properly maintained
- Drive a payloader truck to lift a cow using a cow lifter, to bring a bunch of rice straw to feed cows, etc.
Business Development Supervisor
Intera-active Entertainment Solutions Technologies, Inc.
05.2015 - 02.2018
- Maintained customer relationships and ensured customer loyalty through excellent customer service
- Scheduled appointments, prepared and delivered presentations, and researched the organisation's business.
- Increased client base by identifying new business opportunities and developing strategic partnerships.
- Negotiated contracts with potential partners, securing favorable terms for both parties involved.
- Expanded market presence with the execution of targeted sales campaigns, resulting in higher revenue growth.
Education
Child Care
Invicta Technical College
Sydney, NSW05.2025
Diploma of Leadership And Management - Business Management
Lead College Pty Ltd.
Surry Hills, NSW03.2023
Elementary Nihonggo And Basic Japanese Culture -
Givers International Language Training Center, Inc.
Philippines07.2018
Bachelor of Arts in Nursing - Nursing
Arellano University, Philippines
Philippines04.2007
Bachelor of Science in ECE - Engineering (Pre-Engineering)
Polytechnic University of The Philippines
Philippines04.2006
Skills
- Adaptability
- Can drive a pay loader truck
- Computer Literate (MS Word, Excel, Powerpoint, Etc)
- Cleaning and sanitation
- Housekeeping knowledge
- Guest Relations
- Customer service-focused
- Customer Service
- Task assignment
- Health and safety compliance
Personal Information
- Height: 165 cm
- Weight: 133 lbs
- Date of Birth: 03/06/89
- Marital Status: Married
References
GV Bryant Gener
Registered Nurse
Campbelltown Hospital
04 222 456 57
Mohammed Ahsan
Teacher
Lead College
+61 410 039 033
Timeline
Housekeeping Supervisor
Global Hospitality Solution
12.2023 - Current
Housekeeping Supervisor / Room Attendant
Global Hospitality Solution
07.2023 - 12.2023
Room Attendant
Global Hospitality Solution
04.2023 - 07.2023
Business Relations Officer
Kirschner Games International Inc.
05.2019 - 03.2023
Technical Intern Trainee
Livestock Agriculture (Dairy Farmer)
10.2018 - 04.2019
Dairy Farmer Trainee
Pinkies Farm
04.2018 - 05.2018
Business Development Supervisor
Intera-active Entertainment Solutions Technologies, Inc.
05.2015 - 02.2018
Child Care
Invicta Technical College
Diploma of Leadership And Management - Business Management
Lead College Pty Ltd.
Elementary Nihonggo And Basic Japanese Culture -
Givers International Language Training Center, Inc.
Bachelor of Arts in Nursing - Nursing
Arellano University, Philippines
Bachelor of Science in ECE - Engineering (Pre-Engineering)
Polytechnic University of The Philippines
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